Don't Buy EA Games

Author	Message
Luke Volunteer developer Send message Joined: 31 Dec 06 Posts: 2546 Credit: 817,560 RAC: 0	Message 981430 - Posted: 20 Mar 2010, 2:21:48 UTC I've just had the worst experience with them. Just don't touch them. Their support is just pathetic. I've tried for a whole 6 hours to get one of their games to work. Re-installed about 5 times - and I still get this crap about product keys and licensing. What a waste of $48. I'm not ranting here, I'm just exhausted and warning you all. Gosh I'm tired. - Luke. ID: 981430 ·

Misfit Volunteer tester Send message Joined: 21 Jun 01 Posts: 21804 Credit: 2,815,091 RAC: 0	Message 981435 - Posted: 20 Mar 2010, 2:36:01 UTC - in response to Message 981430. Does EA even make original games anymore? Usually they are just involved with marketing and distribution, even if their logo comes up first. me@rescam.org ID: 981435 ·

Luke Volunteer developer Send message Joined: 31 Dec 06 Posts: 2546 Credit: 817,560 RAC: 0	Message 981439 - Posted: 20 Mar 2010, 2:54:41 UTC - in response to Message 981435. Does EA even make original games anymore? Usually they are just involved with marketing and distribution, even if their logo comes up first. I can't even remember the last time I played a game developed in-house by EA. Burnout Paradise is developed by Criterion, Spore & Sims are developed by Maxis... - Luke. ID: 981439 ·

Scarecrow Send message Joined: 15 Jul 00 Posts: 4520 Credit: 486,601 RAC: 0	Message 981469 - Posted: 20 Mar 2010, 3:45:43 UTC This is most likely irrelevant to the issue at hand, but some time ago I actually did a paid service call to help someone enter a license key. It wasn't a game, but rather an accounting related app. Their whole problem was that zero (0) and O aren't the same, and in this case upper/lower case mattered. Needless to say I didn't go back to them to have my taxes done. But in fairness, some of the licensing/key hoops that one has to jump through anymore are more than a little frustrating. ID: 981469 ·

Luke Volunteer developer Send message Joined: 31 Dec 06 Posts: 2546 Credit: 817,560 RAC: 0	Message 981487 - Posted: 20 Mar 2010, 5:09:53 UTC Sigh. Steven: Hi, my name is Steven. How may I help you? : Hi Steven... this is the 4th time I've been here today regarding a license key error when trying to connect the paradise city servers in burnout paradise. I was told by Kieth that I would be elevated to senior level... could I please be escelated to senior management? Steven: I would like to inform you that as if your issue is being already escalated, please wait for 24 to 48 hours while our senior level assist you regarding your issue. Steven: Ok. Steven: Sorry for the inconvenience that you are facing. : i have been told the only correct way to fix this issue is for your team to manually link my license key to my EA account. : is that possible for you to do??? Steven: Sorry but No. : why not? : Please, I've re-installed the game 6 times! : nothing is working. Steven: Ok. Steven: I would request you to please wait while our senior level assist you regarding an appropriate resolution of your issue. Steven: OK. : how long will this take??? others on the EA forums have reported that your team has linked license keys to ea accounts. : the problem here is on YOUR side. Not mine. I now know that for fact. Steven: I would request you to please wait for 24 to 48 hours. : Why does it take 24 to 48 hours to escalate something that can possibly be solved in 20 minutes??? : I paid money for this game... all I want is to play online - this can be fixed by associating my license key to EA account. Steven: Sorry but as being there so much of issues, it usually takes time. I really apologize for that. : Okay. Can I be guaranteed a response by EA senior management? Is this a known issue? Steven: No, this not a known issue. Steven: Thank you for contacting Electronic Arts support today. : Then why is there a whole thread dedicated to this problem? : http://forums.electronicarts.co.uk/bp-technical-support/414208-invalid-valid-product-key-when-trying-go-online.html Steven: Sorry for the inconvenience that you are facing. : This is exactly my problem! This is in your forums! All I want is for someone to associate my license key to my EA account! Steven: I would request you to please wait. : Okay. Can you please get your supervisor on here? : I paid money for this game, I expect to be able to play it fully. Steven: Ok. Steven: As your issue has been already escalated, I would request you to please wait for 24 to 48 hours while our senior level assist. : Will I get a reply? How will you contact me? Steven: I would like to inform you that you will be assisted. Steven: Ok. : So, you can't guarantee me a reply??? : Look, can you please get your supervisor over here? I've been here 4 times today! Steven: Sorry but I would like to inform you that there is no supervisor available right now. : Do you have a phone number I can contact??? Steven: Yes. : What would it be? Is it toll free? I'm in New Zealand. Steven: If you want to contact us by calling then you can call 650-628-1001, this service is available between 8 AM PST till 5 PM PST. If there is anything else we can help you with, please let us know. Steven: Ok. : Look, fine, I'm not getting anywhere with this. If I don't get a reply within 48 hours, I'll be back asking why. Steven: Sure. Steven: I really apologize for the inconvenience that you are facing. : Thanks anyway. You have disconnected. Gosh, it's easier just to torrent the damn thing for free, isn't it! - Luke. ID: 981487 ·

zoom3+1=4 Volunteer tester Send message Joined: 30 Nov 03 Posts: 65750 Credit: 55,293,173 RAC: 49	Message 981488 - Posted: 20 Mar 2010, 5:14:36 UTC - in response to Message 981469. Last modified: 20 Mar 2010, 5:20:18 UTC This is most likely irrelevant to the issue at hand, but some time ago I actually did a paid service call to help someone enter a license key. It wasn't a game, but rather an accounting related app. Their whole problem was that zero (0) and O aren't the same, and in this case upper/lower case mattered. Needless to say I didn't go back to them to have my taxes done. But in fairness, some of the licensing/key hoops that one has to jump through anymore are more than a little frustrating. Oh I ought to know, I had an Atari 400 w/48K ram and there were keys and such to enter, Some were part of the chipsets symbols in a manual for the game and those symbols were Atari specific. COMPUTE used a lot of them when typing a program from the magazine to the computer such as Caves of ICE which I'd typed in years ago. Or that Antic Magazine used Here (Attack on the Death Star). The T1 Trust, PRR T1 Class 4-4-4-4 #5550, 1 of America's First HST's ID: 981488 ·

MOMMY: He is MAKING ME Read His Posts Thoughts and Prayers. GOoD Thoughts and GOoD Prayers. HATERWORLD Vs THOUGHTs and PRAYERs World. It Is a BATTLE ROYALE. Nobody LOVEs Me. Everybody HATEs Me. Why Don't I Go Eat Worms. Tasty Treats are Wormy Meat. Yes Send message Joined: 16 Jun 02 Posts: 6895 Credit: 6,588,977 RAC: 0	Message 981510 - Posted: 20 Mar 2010, 6:30:02 UTC I'm not ranting here, I'm just exhausted and warning you all. Gosh I'm tired. Reads like a rant. How can someone who lives in such a beautiful country be such a rant and raver. Almost every thread and post from you is a rant and rave. If you were posting from a bullet strewn hovel in Somalia, one could understand. iRant iRave iStack 'em May we All have a METAMORPHOSIS. REASON. GOoD JUDGEMENT and LOVE and ORDER!!!!! ID: 981510 ·

Misfit Volunteer tester Send message Joined: 21 Jun 01 Posts: 21804 Credit: 2,815,091 RAC: 0	Message 981542 - Posted: 20 Mar 2010, 7:32:03 UTC - in response to Message 981487. Last modified: 20 Mar 2010, 7:33:48 UTC Gosh, it's easier just to torrent the damn thing for free, isn't it! As a matter of fact yes it is. How can someone who lives in such a beautiful country be such a rant and raver. If you were posting from a bullet strewn hovel in Somalia, one could understand. Hahahahaha me@rescam.org ID: 981542 ·

Mike Volunteer tester Send message Joined: 17 Feb 01 Posts: 34258 Credit: 79,922,639 RAC: 80	Message 981599 - Posted: 20 Mar 2010, 11:08:46 UTC I never had problems with EA games. I always wait for the first patch. With each crime and every kindness we birth our future. ID: 981599 ·

Al Volunteer tester Send message Joined: 4 Oct 99 Posts: 5832 Credit: 401,935 RAC: 0	Message 981615 - Posted: 20 Mar 2010, 11:53:29 UTC And that is why i don't buy games, unless i reeeealy like them. Scorpions - Wind Of Change ID: 981615 ·

arkayn Volunteer tester Send message Joined: 14 May 99 Posts: 4438 Credit: 55,006,323 RAC: 0	Message 981831 - Posted: 20 Mar 2010, 23:23:20 UTC I just download most of my games off of Steam, then all the license keys are already included and can be copied and pasted. ID: 981831 ·

GalaxyIce Volunteer tester Send message Joined: 13 May 06 Posts: 8927 Credit: 1,361,057 RAC: 0	Message 981848 - Posted: 20 Mar 2010, 23:54:17 UTC - in response to Message 981615. And that is why i don't buy games, unless i reeeealy like them. So, how do you know if you like them before you buy them? flam ing balloons ID: 981848 ·

Al Volunteer tester Send message Joined: 4 Oct 99 Posts: 5832 Credit: 401,935 RAC: 0	Message 981898 - Posted: 21 Mar 2010, 0:54:42 UTC - in response to Message 981848. Reviews my man, if i like the idea and look of the game I'm buying that sucker, but even then its hit and miss. Don't you read them? Do you game? Scorpions - Wind Of Change ID: 981898 ·

GalaxyIce Volunteer tester Send message Joined: 13 May 06 Posts: 8927 Credit: 1,361,057 RAC: 0	Message 981900 - Posted: 21 Mar 2010, 1:01:29 UTC - in response to Message 981898. Reviews my man, if i like the idea and look of the game I'm buying that sucker, but even then its hit and miss. Don't you read them? Do you game? I used to, Command a Conquer and all that strategy stuff like Dungeon Keeper, Age Of Empires, Stronghold. Love those games and yes, mostly got into them because of reviews. There's always a miss, some of the AOE were not good, previously the Dungeon Keeper II was a total flop. But you can tell I'm not into current games, don't really do it now any more. flam ing balloons ID: 981900 ·

zoom3+1=4 Volunteer tester Send message Joined: 30 Nov 03 Posts: 65750 Credit: 55,293,173 RAC: 49	Message 981901 - Posted: 21 Mar 2010, 1:03:03 UTC I don't play any recent games, Just Civilization 4 or Mule from time to time. :D The T1 Trust, PRR T1 Class 4-4-4-4 #5550, 1 of America's First HST's ID: 981901 ·

Al Volunteer tester Send message Joined: 4 Oct 99 Posts: 5832 Credit: 401,935 RAC: 0	Message 981902 - Posted: 21 Mar 2010, 1:03:57 UTC Ah well then at least you know how it feels to get a sequel and it turns out crappy :( Too bad tho, some good stuff coming out these days. Scorpions - Wind Of Change ID: 981902 ·

City of Elgin Volunteer tester Send message Joined: 14 Nov 05 Posts: 191 Credit: 521,833 RAC: 0	Message 981903 - Posted: 21 Mar 2010, 1:06:29 UTC Command and Conquer.......Brilliant game..........those were the days ID: 981903 ·

zoom3+1=4 Volunteer tester Send message Joined: 30 Nov 03 Posts: 65750 Credit: 55,293,173 RAC: 49	Message 981905 - Posted: 21 Mar 2010, 1:11:24 UTC - in response to Message 981900. At one time I used to play command and conquer, cannon fodder too, But I went to XP x64 and those games suddenly didn't work anymore, I asked and the publisher said that they don't support XP x64, So Why buy their dumb games? The T1 Trust, PRR T1 Class 4-4-4-4 #5550, 1 of America's First HST's ID: 981905 ·

GalaxyIce Volunteer tester Send message Joined: 13 May 06 Posts: 8927 Credit: 1,361,057 RAC: 0	Message 981909 - Posted: 21 Mar 2010, 1:21:52 UTC - in response to Message 981903. Command and Conquer.......Brilliant game..........those were the days Yes, and it got better with Red Alert flam ing balloons ID: 981909 ·

zoom3+1=4 Volunteer tester Send message Joined: 30 Nov 03 Posts: 65750 Credit: 55,293,173 RAC: 49	Message 981916 - Posted: 21 Mar 2010, 1:52:26 UTC - in response to Message 981909. Command and Conquer.......Brilliant game..........those were the days Yes, and it got better with Red Alert Still won't run in a 64bit OS, EA doesn't support any 64bit OS still, I looked on their C&C website and I saw mention of Vista(In compatibility mode) and XP(Service Pack 2/3), But no mention of Win 7 or any 64 bit OS. http://forums.commandandconquer.com/jforum/posts/list/596.page The T1 Trust, PRR T1 Class 4-4-4-4 #5550, 1 of America's First HST's ID: 981916 ·

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