How do I get SETI@Home to start giving me work units again.

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Message 1959149 - Posted: 7 Oct 2018, 22:46:23 UTC
Last modified: 7 Oct 2018, 23:24:57 UTC

Hello guys (and gals?),

I have tried to ask this question for help in other forums here on SETI, even on EINSTEIN, but I'm not having any luck getting the help I need. Either they (several people) don't understand my problem, I'm not explaining it correctly, or I'm too dense to understand what they suggest I do. So I'll try again here.

I am having trouble getting SETI to connect to my PC, ID my PC and give me work units again. I have Einstein@Home and Milkyway@Home running on my PC, and they seem to be doing fine with about 980k worth of credit between the two of them. But SETI@Home did work (to the tune of 432k work credit) before I upgraded my PC from Win7 to Win10, and around the time (before or after) I had upgraded, it has been giving me trouble ever since. I have even changed my email address and password, negating the original 432k credits I had before I screwed it up in February. I have not been able to get work units since.

That's the short version. Let me explain my plight a little more.

When I go into BOINC Manager, under projects I select SETI@Home then I select update, I eventually get a "Communication deferred for..." message of about 1 1/2 minutes, ~4 minutes, and then for 24 hours in the project column. I have been getting this same message in BOINC Manager since February.

If you go into my account you will find two different computer IDs which are from my PC, the Win7, and a friends, the Linux computer. I had asked him to login under my account with his PC to see if it would let him in and be able to get credits to my SETI@Home account, and he did get credit for me. I had started using the Win7 PC when I first signed up on Oct. 23rd, 2017. Around the time I started having problems, I had upgraded my PC to Win10 and I have been having problems with SETI ever since. I had added EINSTEIN and MILKYWAY to my account before I upgraded and they work fine even now.

BTW this is an old PC, about 9 yrs old - yes, all original parts - same MB, CPU, GPU, HDD and memory. It did burn out a power supply so I changed that, but all else is the same. It is still working good enough for me, I don't play games or have multiple displays (though I could). I'm now current with Windows 10 Pro, Version 1809 (OS Build 17763.1). But I digress...

By now I've tried so many different ways to get my SETI account active again that I'm confused as to which email and password combination actually works. I even went so far as to delete my SETI account and wait more than two weeks and try again, but apparently I didn't wait long enough. I'm back to the same situation.

Is there a way you could get into my account settings and figure out what I need to do to get my SETI@Home giving me work units again?

Any thoughts or ideas would be greatly appreciated.

George

<EDIT>

This is my original "cc_config.xml" file created by BOINC:

<cc_config>
<log_flags>
<file_xfer>1</file_xfer>
<sched_ops>1</sched_ops>
<task>1</task>
<app_msg_receive>0</app_msg_receive>
<app_msg_send>0</app_msg_send>
<async_file_debug>0</async_file_debug>
<benchmark_debug>0</benchmark_debug>
<checkpoint_debug>0</checkpoint_debug>
<coproc_debug>0</coproc_debug>
<cpu_sched>1</cpu_sched>
<cpu_sched_debug>0</cpu_sched_debug>
<cpu_sched_status>1</cpu_sched_status>
<dcf_debug>0</dcf_debug>
<disk_usage_debug>0</disk_usage_debug>
<file_xfer_debug>0</file_xfer_debug>
<gui_rpc_debug>0</gui_rpc_debug>
<heartbeat_debug>0</heartbeat_debug>
<http_debug>0</http_debug>
<http_xfer_debug>0</http_xfer_debug>
<idle_detection_debug>0</idle_detection_debug>
<mem_usage_debug>0</mem_usage_debug>
<network_status_debug>0</network_status_debug>
<notice_debug>0</notice_debug>
<poll_debug>0</poll_debug>
<priority_debug>0</priority_debug>
<proxy_debug>0</proxy_debug>
<rr_simulation>1</rr_simulation>
<rrsim_detail>1</rrsim_detail>
<sched_op_debug>0</sched_op_debug>
<scrsave_debug>0</scrsave_debug>
<slot_debug>0</slot_debug>
<state_debug>0</state_debug>
<statefile_debug>0</statefile_debug>
<suspend_debug>0</suspend_debug>
<task_debug>0</task_debug>
<time_debug>0</time_debug>
<trickle_debug>0</trickle_debug>
<unparsed_xml>0</unparsed_xml>
<work_fetch_debug>0</work_fetch_debug>
</log_flags>
<options>
<abort_jobs_on_exit>0</abort_jobs_on_exit>
<allow_multiple_clients>0</allow_multiple_clients>
<allow_remote_gui_rpc>0</allow_remote_gui_rpc>
<client_version_check_url>https://boinc.berkeley.edu/download.php?xml=1</client_version_check_url>
<client_new_version_text></client_new_version_text>
<client_download_url>https://boinc.berkeley.edu/download.php</client_download_url>
<disallow_attach>0</disallow_attach>
<dont_check_file_sizes>0</dont_check_file_sizes>
<dont_contact_ref_site>0</dont_contact_ref_site>
<lower_client_priority>0</lower_client_priority>
<dont_suspend_nci>0</dont_suspend_nci>
<dont_use_vbox>0</dont_use_vbox>
<exit_after_finish>0</exit_after_finish>
<exit_before_start>0</exit_before_start>
<exit_when_idle>0</exit_when_idle>
<fetch_minimal_work>0</fetch_minimal_work>
<fetch_on_update>0</fetch_on_update>
<force_auth>default</force_auth>
<http_1_0>0</http_1_0>
<http_transfer_timeout>300</http_transfer_timeout>
<http_transfer_timeout_bps>10</http_transfer_timeout_bps>
<max_event_log_lines>2000</max_event_log_lines>
<max_file_xfers>8</max_file_xfers>
<max_file_xfers_per_project>2</max_file_xfers_per_project>
<max_stderr_file_size>0</max_stderr_file_size>
<max_stdout_file_size>0</max_stdout_file_size>
<max_tasks_reported>0</max_tasks_reported>
<ncpus>-1</ncpus>
<network_test_url>https://www.google.com/</network_test_url>
<no_alt_platform>0</no_alt_platform>
<no_gpus>0</no_gpus>
<no_info_fetch>0</no_info_fetch>
<no_opencl>0</no_opencl>
<no_priority_change>0</no_priority_change>
<os_random_only>0</os_random_only>
<process_priority>-1</process_priority>
<process_priority_special>-1</process_priority_special>
<proxy_info>
<socks_server_name></socks_server_name>
<socks_server_port>80</socks_server_port>
<http_server_name></http_server_name>
<http_server_port>80</http_server_port>
<socks5_user_name></socks5_user_name>
<socks5_user_passwd></socks5_user_passwd>
<socks5_remote_dns>0</socks5_remote_dns>
<http_user_name></http_user_name>
<http_user_passwd></http_user_passwd>
<no_proxy></no_proxy>
<no_autodetect>0</no_autodetect>
</proxy_info>
<rec_half_life_days>10.000000</rec_half_life_days>
<report_results_immediately>0</report_results_immediately>
<run_apps_manually>0</run_apps_manually>
<save_stats_days>30</save_stats_days>
<skip_cpu_benchmarks>0</skip_cpu_benchmarks>
<simple_gui_only>0</simple_gui_only>
<start_delay>0.000000</start_delay>
<stderr_head>0</stderr_head>
<suppress_net_info>0</suppress_net_info>
<unsigned_apps_ok>0</unsigned_apps_ok>
<use_all_gpus>0</use_all_gpus>
<use_certs>0</use_certs>
<use_certs_only>0</use_certs_only>
<vbox_window>0</vbox_window>
</options>
</cc_config>

This is my current "cc_config.xml" file:

<cc_config>
-<log_flags>
<cpu_sched_debug>0</cpu_sched_debug>
<work_fetch_debug>0</work_fetch_debug>
<rr_simulation>0</rr_simulation>
<sched_op_debug>0</sched_op_debug>
</log_flags>
-<options>
<fetch_on_update>1</fetch_on_update>
<max_file_xfers>12</max_file_xfers> <max_file_xfers_per_project>4</max_file_xfers_per_project>
<report_results_immediately>1</report_results_immediately>
</options>
</cc_config>


And this is my "event log" from BOINC Manager as of today:

10/07/18 03:59:04 PM | | Starting BOINC client version 7.12.1 for windows_x86_64
10/07/18 03:59:04 PM | | log flags: file_xfer, sched_ops, task
10/07/18 03:59:04 PM | | Libraries: libcurl/7.47.1 OpenSSL/1.0.2g zlib/1.2.8
10/07/18 03:59:04 PM | | Data directory: C:\ProgramData\BOINC
10/07/18 03:59:04 PM | | Running under account georg
10/07/18 03:59:05 PM | | CUDA: NVIDIA GPU 0: GeForce GT 220 (driver version 342.01, CUDA version 6.5, compute capability 1.2, 1024MB, 553MB available, 196 GFLOPS peak)
10/07/18 03:59:05 PM | | Host name: GWG-PC
10/07/18 03:59:05 PM | | Processor: 8 GenuineIntel Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz [Family 6 Model 26 Stepping 5]
10/07/18 03:59:05 PM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 cx16 sse4_1 sse4_2 popcnt syscall nx lm vmx tm2 pbe
10/07/18 03:59:05 PM | | OS: Microsoft Windows 10: Professional x64 Edition, (10.00.17763.00)
10/07/18 03:59:05 PM | | Memory: 15.99 GB physical, 18.37 GB virtual
10/07/18 03:59:05 PM | | Disk: 399.54 GB total, 222.65 GB free
10/07/18 03:59:05 PM | | Local time is UTC -5 hours
10/07/18 03:59:05 PM | | No WSL found.
10/07/18 03:59:05 PM | | VirtualBox version: 5.2.18
10/07/18 03:59:05 PM | | Config: fetch on update
10/07/18 03:59:05 PM | | Config: report completed tasks immediately
10/07/18 03:59:05 PM | Einstein@Home | URL https://einsteinathome.org/; Computer ID 12623039; resource share 50
10/07/18 03:59:05 PM | Milkyway@Home | URL http://milkyway.cs.rpi.edu/milkyway/; Computer ID 768073; resource share 50
10/07/18 03:59:05 PM | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID not assigned yet; resource share 100
10/07/18 03:59:05 PM | Einstein@Home | General prefs: from Einstein@Home (last modified ---)
10/07/18 03:59:05 PM | Einstein@Home | Computer location: home
10/07/18 03:59:05 PM | | General prefs: using separate prefs for home
10/07/18 03:59:05 PM | | Reading preferences override file
10/07/18 03:59:05 PM | | Preferences:
10/07/18 03:59:05 PM | | max memory usage when active: 8187.56 MB
10/07/18 03:59:05 PM | | max memory usage when idle: 14737.60 MB
10/07/18 03:59:05 PM | | max disk usage: 3.00 GB
10/07/18 03:59:05 PM | | suspend work if non-BOINC CPU load exceeds 75%
10/07/18 03:59:05 PM | | (to change preferences, visit a project web site or select Preferences in the Manager)
10/07/18 03:59:05 PM | | Setting up project and slot directories
10/07/18 03:59:05 PM | | Checking active tasks
10/07/18 03:59:05 PM | | Read account data file
10/07/18 03:59:05 PM | | Already attached to SETI@home
10/07/18 03:59:05 PM | | Setting up GUI RPC socket
10/07/18 03:59:05 PM | | Checking presence of 163 project files
10/07/18 03:59:06 PM | SETI@home | Fetching scheduler list
10/07/18 03:59:13 PM | Milkyway@Home | Sending scheduler request: To fetch work.
10/07/18 03:59:13 PM | Milkyway@Home | Requesting new tasks for CPU and NVIDIA GPU
10/07/18 03:59:15 PM | Milkyway@Home | Scheduler request completed: got 0 new tasks
10/07/18 03:59:15 PM | Milkyway@Home | No tasks sent
10/07/18 03:59:15 PM | Milkyway@Home | No tasks are available for MilkyWay@Home
10/07/18 03:59:15 PM | Milkyway@Home | Tasks for AMD/ATI GPU are available, but your preferences are set to not accept them
10/07/18 03:59:15 PM | Milkyway@Home | This computer has reached a limit on tasks in progress
10/07/18 03:59:20 PM | Einstein@Home | Sending scheduler request: To fetch work.
10/07/18 03:59:20 PM | Einstein@Home | Requesting new tasks for CPU and NVIDIA GPU
10/07/18 03:59:23 PM | Einstein@Home | Scheduler request completed: got 1 new tasks
10/07/18 03:59:23 PM | Einstein@Home | This project is using an old URL. When convenient, remove the project, then add http://einstein.phys.uwm.edu/
10/07/18 04:00:25 PM | Milkyway@Home | Computation for task de_modfit_sim19fixed_bundle6_2s_NoContraintsWithDisk140_1_1538704601_515188_0 finished
10/07/18 04:00:25 PM | Milkyway@Home | Starting task de_modfit_sim19fixed_bundle6_2s_NoContraintsWithDisk140_3_1538704601_557858_0
10/07/18 04:00:49 PM | Milkyway@Home | Sending scheduler request: To report completed tasks.
10/07/18 04:00:49 PM | Milkyway@Home | Reporting 1 completed tasks
10/07/18 04:00:49 PM | Milkyway@Home | Requesting new tasks for CPU and NVIDIA GPU
10/07/18 04:00:52 PM | Milkyway@Home | Scheduler request completed: got 1 new tasks
10/07/18 04:08:10 PM | SETI@home | update requested by user
10/07/18 04:08:14 PM | SETI@home | Fetching scheduler list
10/07/18 04:08:20 PM | Einstein@Home | Sending scheduler request: To fetch work.
10/07/18 04:08:20 PM | Einstein@Home | Requesting new tasks for NVIDIA GPU
10/07/18 04:08:21 PM | Einstein@Home | Scheduler request completed: got 0 new tasks
10/07/18 04:08:21 PM | Einstein@Home | This project is using an old URL. When convenient, remove the project, then add http://einstein.phys.uwm.edu/
10/07/18 04:08:21 PM | Einstein@Home | No work sent
10/07/18 04:08:21 PM | Einstein@Home | see scheduler log messages on https://einsteinathome.org/host/12623039/log

<<the rest is of Einstein and Milkyway>>

I think this may be helpful, if not extremely unwanted.

George
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Message 1959218 - Posted: 8 Oct 2018, 7:19:31 UTC - in response to Message 1959149.  

OK for a start you may have cut of your Boinc log a bit early as the last entry for Seti@Home is:

10/07/18 04:08:10 PM | SETI@home | update requested by user
10/07/18 04:08:14 PM | SETI@home | Fetching scheduler list

I think others who might be able to help need to see if and what happens next.
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Message 1959223 - Posted: 8 Oct 2018, 7:39:52 UTC

At the time of the last recorded contact there were server issues, so that may have some bearing on your problems.
However, when looking at your list of computers there are two listed, one running Windows 10 and the other Linux, neither of which has contacted the servers for several months. This suggests that the computer that you tried to contact with on Sunday (7 Oct), is trying to use a different account to the account used to ask your question. How did you try to change your email address on the SETI servers? (Describe the process, don't post any of the addresses or passwords used.)
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Message 1959238 - Posted: 8 Oct 2018, 9:05:06 UTC - in response to Message 1959223.  

This suggests that the computer that you tried to contact with on Sunday (7 Oct), is trying to use a different account to the account used to ask your question.
I disagree.
From his messages:
10/07/18 03:59:05 PM | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID not assigned yet; resource share 100

It doesn't have an ID, which doesn't automatically mean it must be on a different account. I can be on a different account, but even there it won't show up as it doesn't have an ID.
If his BOINC is on a 24 hour back-off, it takes another 5 hours before it will try to make contact again.
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Message 1959245 - Posted: 8 Oct 2018, 11:27:18 UTC

No id assigned....
Missed that one Jord

Will a forced update force the computer to get an id (it might save waiting for the 24 hours to elapse)
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Message 1959246 - Posted: 8 Oct 2018, 11:44:28 UTC - in response to Message 1959245.  

If it can then contact Seti, sure.
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Message 1959632 - Posted: 11 Oct 2018, 2:54:54 UTC - in response to Message 1959246.  

Hello Ageless (Jord),

I'm sorry I didn't respond sooner, but I'm here now.

After reading what you and Rob Smith had to say, I have a question or two.

Rob had said: "Will a forced update force the computer to get an id (it might save waiting for the 24 hours to elapse)". To which you replied: "If it can then contact Seti, sure."

1) How do I "force" an update? I've done several updates using BOINC Manager with no luck, but I haven't "forced" an update.
2) I have run out of options but I do not know how to contact SETI, or who to ask for if I did. Do you know how?

And to Rob,

You said: "...when looking at your list of computers there are two listed, one running Windows 10 and the other Linux..." I have never been able to see on my SETI account(s) a Win10 & Linux computer. I have seen Win10 & Linux listed on my computers for Einstein & Milkway.

And for "How did you try to change your email address on the SETI servers?", I had gone into Grid Republic and changed my email and password there. Again to no avail.

Thank you all (Bernie too) for responding to my plea for help.

George
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Message 1959669 - Posted: 11 Oct 2018, 6:54:53 UTC - in response to Message 1959632.  

Grid Republic will not reliably change the password on SETI (this is not clear on the GR help pages)- you have to do it on your SETI account page, then click on the "change email address" link. All projects are independent of each other, whilst using the BOINC framework to run under.


(My question about forced update was actually for Jord, who confirmed what I thought)
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Message 1959768 - Posted: 11 Oct 2018, 17:47:45 UTC

Did you try to use this page, or just over-type the email address shown on your account page?
https://setiathome.berkeley.edu/edit_email_form.php
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Message 1959771 - Posted: 11 Oct 2018, 18:07:49 UTC - in response to Message 1959768.  

Yes I did, and this is what I got:

https://setiathome.berkeley.edu/edit_email_action.php
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Message 1959774 - Posted: 11 Oct 2018, 18:15:24 UTC - in response to Message 1959771.  

I'm sorry. The link gives you a message that states:

"Unable to handle request
missing or bad parameter: email_addr
"

To answer your question differently, yes I did and it told me:

"Change email address of account
New email address is same as existing address. Nothing is changed.
"
George

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Message 1959779 - Posted: 11 Oct 2018, 18:36:09 UTC

Right, that looks like a bug - over to Jord who knows where the backdoor to the BOINC maintainers lurks.....
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Message 1959806 - Posted: 11 Oct 2018, 21:42:38 UTC

I was already to bed, but forwarded that to David.
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Message 1959871 - Posted: 12 Oct 2018, 11:42:31 UTC

Thanks Jord for going "above and beyond" - now let us hope David can sort it for George quickly
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Message 1960213 - Posted: 14 Oct 2018, 1:43:36 UTC - in response to Message 1959871.  

To Rob & Jord,

I thank both of you for your insight and effort to help me resolve my issue with SETI. I am patiently waiting for 'David' to chime in with some advice. I will get back to you when I hear from David, probably on Monday... or later.

George
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Message 1960323 - Posted: 14 Oct 2018, 21:40:30 UTC - in response to Message 1959223.  

The linux was from my system at another location to prove that his id and things on the server were OK. It was.
I think it is his ISP or computer hardware. But he created a new id, same problem. He reinstalled windows 10 and window 7.
same problem. He eliminated multiple anti-virus and anti-malware programs. No change.
I suggested taking the computer to another location or a friend bring another computer over to narrow it down
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Message 1960324 - Posted: 14 Oct 2018, 21:41:49 UTC - in response to Message 1960323.  

PS we tried different versions of BOINC.
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Message 1960328 - Posted: 14 Oct 2018, 21:53:57 UTC - in response to Message 1960324.  

I suggested another network card or USB dongle as a test.
I had him ping the server and google they timed out.
tracert as well.
He contacted his ISP.
If I remember he is on wireless. I suggested to try another location in his house/apartment
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Message 1960330 - Posted: 14 Oct 2018, 22:00:35 UTC - in response to Message 1960323.  

He is not using a proxy, we changed his DNS to various.
1.1.1.1, 8.8.8.8, opendns etc
he ran anti-virus and anti-malware but as I said windows 7 & 10 were reloaded.
Mike Bader
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Message 1960331 - Posted: 14 Oct 2018, 22:03:07 UTC - in response to Message 1960323.  

There was a prior thread on this but I think it was deleted when he deleted that account.
Mike Bader
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Questions and Answers : Windows : How do I get SETI@Home to start giving me work units again.


 
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