"Can you reset the Internet for me?"
WASHINGTON (AFP) - Computer help desks are used to fielding oddball requests but sometimes the questions leave even the best of them stumped.

Robert Half Technology, a provider of information technology professionals based in Menlo Park, California, asked 1,400 chief information officers from companies across the United States to come up with the most baffling questions their help desks or technical support teams had ever received. Among the more unusual were:

"Why isn't my wireless mouse connected to the computer?"

"Can you reset the Internet for me?"

Then there was the questioner who asked: "Where can I get software to track UFOs?"

---

"Can you reset the Internet for me?"
WASHINGTON (AFP) - Computer help desks are used to fielding oddball requests but sometimes the questions leave even the best of them stumped.

Robert Half Technology, a provider of information technology professionals based in Menlo Park, California, asked 1,400 chief information officers from companies across the United States to come up with the most baffling questions their help desks or technical support teams had ever received. Among the more unusual were:

"Why isn't my wireless mouse connected to the computer?"

"Can you reset the Internet for me?"

Then there was the questioner who asked: "Where can I get software to track UFOs?"

LOLOL and these people vote too!!

---

LETS BEGIN IN 2010

"Can you reset the Internet for me?"
WASHINGTON (AFP) - Computer help desks are used to fielding oddball requests but sometimes the questions leave even the best of them stumped.

Robert Half Technology, a provider of information technology professionals based in Menlo Park, California, asked 1,400 chief information officers from companies across the United States to come up with the most baffling questions their help desks or technical support teams had ever received. Among the more unusual were:

"Why isn't my wireless mouse connected to the computer?"

"Can you reset the Internet for me?"

Then there was the questioner who asked: "Where can I get software to track UFOs?"

Im so happy to see that Someone asked those questions for me.. I have been wondering about it for a Long time! hehehe..

When will you post the answers? ;-))

---

* Customer: "One of my friends gave me an ImageWriter printer and this keyboard. He said he gave me all the cables, but I can't figure out how to connect them. Am I missing something?"
* Tech Support: "Well, a computer would help."
* Customer: "You mean this keyboard isn't a word processor?"
* Tech Support: "No ma'am, its just an input device."
* Customer: "Then I need to buy a computer, right?"
* Tech Support: "Yes."
* Customer: "Do you think I'll need a monitor, too?"

---

LETS BEGIN IN 2010

I did it.
Optimized my router firmware with self written routines but got a bug somewhere.
I hate it.
Will recompile it on saturday after bugfix.

---

With each crime and every kindness we birth our future.

I did it.
Optimized my router firmware with self written routines but got a bug somewhere.
I hate it.
Will recompile it on saturday after bugfix.

In Holland (many) people, including me, 'hacked*' their MODEM/ROUTER, to get more speed and/or optimize other settings, but when the I.S.P. (Dutch K.P.N.) noticed, all off them, got an NEW MODEM/ROUTER (SIEMENS).
*=ALCATEL, forgot the number.

---

Tech Support:

"Ok, in the bottom left hand side of the screen,

can you see the 'OK' button displayed?"


Customer:

"Wow. How can you see my screen from there?"

---

BOINC Wiki . . .

Science Status Page . . .

Tech Support:

"Ok, in the bottom left hand side of the screen,

can you see the 'OK' button displayed?"


Customer:

"Wow. How can you see my screen from there?"

LoL

---

OK. This is a true one from a friend that used to work on the Gateway Support Desk.

Caller: My computer won't turn on.
HD: Well, let's make sure all the cables are plugged in. Let's start by looking around behind the computer.
Caller: Well, that's going to be kind of hard. It's pretty dark.
HD: Do you have a light nearby? That could help.
Caller: Yeah, but they're all out.
HD: Excuse me?
Caller: Well, we're having a power outage here right now, so I'll have to go find a flashlight.

My workmate actually got a cellphone call from a customer last week, She couldn't find the 'any' key.

I know.. it's an old joke.. but it's for REAL !!!

Ian

Several companies found that they had to provide an instruction 0 in the days of 5 1/4 floppy disks - "Remove the disk from the sleev."

It did not take long in the days of 3 1/2 inch floppies to discover that this instruction was now a problem. The Support group where I used to work had a collection of 3 1/2 floppies that had been removed fromtheir hard jackets...

---

BOINC WIKI

It can be hard not to laugh at silly user mistakes
What do you do when a customer realizes that they have done something really stupid? How do you handle the embarrassment of someone who feels about two inches tall?

Click the above link to see full story/article.

---