unable to upload WU's

Questions and Answers : Windows : unable to upload WU's
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Jim
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Message 1772126 - Posted: 17 Mar 2016, 12:45:31 UTC
Last modified: 17 Mar 2016, 12:46:12 UTC

Hi All
can someone shed some light on a issue with one of my m/c's
ID: 7581424

i'm having strange communication issues with the server on this m/c
it wont upload and downloads fail.
i now have over 120 wu's waiting to upload but the progress in the transfers tab says either "upload pending (project back off )" or "upload retry (project back off )" with a time at start and the end of the brackets.

i have even copied the Bonic folder from the windows program data folder and tried it on another pc(which was working ok) with the same results.
i don't want to loose the data if i can.

Any ideas?

the event log is below


17/03/2016 12:44:56 | | cc_config.xml not found - using defaults
17/03/2016 12:44:56 | | Starting BOINC client version 7.6.22 for windows_x86_64
17/03/2016 12:44:56 | | log flags: file_xfer, sched_ops, task
17/03/2016 12:44:56 | | Libraries: libcurl/7.45.0 OpenSSL/1.0.2d zlib/1.2.8
17/03/2016 12:44:56 | | Data directory: C:\ProgramData\BOINC
17/03/2016 12:44:56 | | Running under account Admin
17/03/2016 12:44:56 | | CUDA: NVIDIA GPU 0: GeForce 8400GS (driver version 340.52, CUDA version 6.5, compute capability 1.2, 512MB, 391MB available, 59 GFLOPS peak)
17/03/2016 12:44:56 | | OpenCL: NVIDIA GPU 0: GeForce 8400GS (driver version 340.52, device version OpenCL 1.0 CUDA, 512MB, 391MB available, 59 GFLOPS peak)
17/03/2016 12:44:56 | | Host name: C6011-Wall
17/03/2016 12:44:56 | | Processor: 4 GenuineIntel Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz [Family 6 Model 30 Stepping 5]
17/03/2016 12:44:56 | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 cx16 sse4_1 sse4_2 popcnt syscall nx lm vmx smx tm2 pbe
17/03/2016 12:44:56 | | OS: Microsoft Windows 7: Professional x64 Edition, Service Pack 1, (06.01.7601.00)
17/03/2016 12:44:56 | | Memory: 2.75 GB physical, 6.75 GB virtual
17/03/2016 12:44:56 | | Disk: 50.00 GB total, 22.33 GB free
17/03/2016 12:44:56 | | Local time is UTC +0 hours
17/03/2016 12:44:56 | SETI@home | Found app_config.xml
17/03/2016 12:44:56 | Einstein@Home | URL http://einstein.phys.uwm.edu/; Computer ID 12128476; resource share 100
17/03/2016 12:44:56 | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID 7581424; resource share 200
17/03/2016 12:44:56 | SETI@home | General prefs: from SETI@home (last modified 24-Aug-2015 18:39:43)
17/03/2016 12:44:56 | SETI@home | Computer location: work
17/03/2016 12:44:56 | | General prefs: using separate prefs for work
17/03/2016 12:44:56 | | Reading preferences override file
17/03/2016 12:44:56 | | Preferences:
17/03/2016 12:44:56 | | max memory usage when active: 1409.51MB
17/03/2016 12:44:56 | | max memory usage when idle: 2537.12MB
17/03/2016 12:44:56 | | max disk usage: 21.73GB
17/03/2016 12:44:56 | | suspend work if non-BOINC CPU load exceeds 35%
17/03/2016 12:44:56 | | (to change preferences, visit a project web site or select Preferences in the Manager)
17/03/2016 12:44:56 | Einstein@Home | Resetting file projects/einstein.phys.uwm.edu/hsgamma_FGRPB1_1.00_windows_intelx86.exe: permanent HTTP error
17/03/2016 12:44:56 | SETI@home | Resetting file projects/setiathome.berkeley.edu/astropulse_7.03_windows_intelx86__sse.exe: permanent HTTP error
17/03/2016 12:44:56 | | Using proxy info from GUI
17/03/2016 12:44:56 | | Using HTTP proxy swanlb001:8080
17/03/2016 12:44:57 | Einstein@Home | Started download of hsgamma_FGRPB1_1.00_windows_intelx86.exe
17/03/2016 12:44:57 | SETI@home | Started download of astropulse_7.03_windows_intelx86__sse.exe
17/03/2016 12:44:58 | Einstein@Home | Giving up on download of hsgamma_FGRPB1_1.00_windows_intelx86.exe: permanent HTTP error
17/03/2016 12:44:58 | SETI@home | Giving up on download of astropulse_7.03_windows_intelx86__sse.exe: permanent HTTP error
17/03/2016 12:45:01 | SETI@home | Started upload of 28jl15ab.23907.734230.8.35.58.vlar_0_0
17/03/2016 12:45:02 | SETI@home | Temporarily failed upload of 28jl15ab.23907.734230.8.35.58.vlar_0_0: transient HTTP error
17/03/2016 12:45:02 | SETI@home | Backing off 00:11:18 on upload of 28jl15ab.23907.734230.8.35.58.vlar_0_0
17/03/2016 12:45:04 | SETI@home | Started upload of 28jl15ab.23907.734230.8.35.94.vlar_0_0
17/03/2016 12:45:05 | SETI@home | Temporarily failed upload of 28jl15ab.23907.734230.8.35.94.vlar_0_0: transient HTTP error
17/03/2016 12:45:05 | SETI@home | Backing off 00:11:04 on upload of 28jl15ab.23907.734230.8.35.94.vlar_0_0
17/03/2016 12:45:07 | SETI@home | Started upload of 29mr10aj.14733.4162.9.36.66_1_0
17/03/2016 12:45:08 | SETI@home | Temporarily failed upload of 29mr10aj.14733.4162.9.36.66_1_0: transient HTTP error
17/03/2016 12:45:08 | SETI@home | Backing off 03:54:59 on upload of 29mr10aj.14733.4162.9.36.66_1_0
17/03/2016 12:45:08 | SETI@home | Started upload of 28jl15ab.23907.734230.8.35.100.vlar_1_0
17/03/2016 12:45:09 | SETI@home | Started upload of 28jl15ab.23907.734230.8.35.112.vlar_0_0
17/03/2016 12:45:09 | SETI@home | Temporarily failed upload of 28jl15ab.23907.734230.8.35.100.vlar_1_0: transient HTTP error
17/03/2016 12:45:09 | SETI@home | Backing off 00:12:00 on upload of 28jl15ab.23907.734230.8.35.100.vlar_1_0
17/03/2016 12:45:10 | SETI@home | Temporarily failed upload of 28jl15ab.23907.734230.8.35.112.vlar_0_0: transient HTTP error
17/03/2016 12:45:10 | SETI@home | Backing off 00:11:07 on upload of 28jl15ab.23907.734230.8.35.112.vlar_0_0
17/03/2016 12:45:14 | SETI@home | Started upload of 06oc15ac.15840.138675.13.40.67_0_0
17/03/2016 12:45:15 | SETI@home | Temporarily failed upload of 06oc15ac.15840.138675.13.40.67_0_0: transient HTTP error
17/03/2016 12:45:15 | SETI@home | Backing off 04:00:04 on upload of 06oc15ac.15840.138675.13.40.67_0_0
17/03/2016 12:45:27 | | Project communication failed: attempting access to reference site
17/03/2016 12:45:28 | | Internet access OK - project servers may be temporarily down.
17/03/2016 12:45:35 | SETI@home | Started upload of 28jl15ab.23907.734230.8.35.120.vlar_0_0
17/03/2016 12:45:36 | | Project communication failed: attempting access to reference site
17/03/2016 12:45:36 | SETI@home | Temporarily failed upload of 28jl15ab.23907.734230.8.35.120.vlar_0_0: transient HTTP error
17/03/2016 12:45:36 | SETI@home | Backing off 00:10:26 on upload of 28jl15ab.23907.734230.8.35.120.vlar_0_0
17/03/2016 12:45:37 | | Internet access OK - project servers may be temporarily down.
17/03/2016 12:45:43 | SETI@home | Started upload of 28jl15ab.23907.734230.8.35.169.vlar_1_0
17/03/2016 12:45:44 | | Project communication failed: attempting access to reference site
17/03/2016 12:45:44 | SETI@home | Temporarily failed upload of 28jl15ab.23907.734230.8.35.169.vlar_1_0: transient HTTP error
17/03/2016 12:45:44 | SETI@home | Backing off 00:13:50 on upload of 28jl15ab.23907.734230.8.35.169.vlar_1_0
17/03/2016 12:45:45 | | Internet access OK - project servers may be temporarily down.
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Message 1772130 - Posted: 17 Mar 2016, 13:18:02 UTC

Looking quickly at your log dump I see that this problem not only affects SETI, but (probably) also Einstein@Home - I've dragged out the lines that to me look suspicious.

17/03/2016 12:44:58 | Einstein@Home | Giving up on download of hsgamma_FGRPB1_1.00_windows_intelx86.exe: permanent HTTP error
17/03/2016 12:44:58 | SETI@home | Giving up on download of astropulse_7.03_windows_intelx86__sse.exe: permanent HTTP error



My first guess would be that the PC in question is having some issues either connecting to the rest of the world, or that its firewall is being a bit too frisky.

Another thing is, I've seen this as a short term problem when trying to upload a very large number of finished tasks from one of my crunchers. Sometimes a "forced retry" works from the BOINC manager advanced screen, sometimes it doesn't.
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Message 1772171 - Posted: 17 Mar 2016, 16:44:12 UTC - in response to Message 1772126.  
Last modified: 17 Mar 2016, 16:45:43 UTC

17/03/2016 12:44:56 | | Using HTTP proxy swanlb001:8080

The problem should be the proxy, can't you avoid it? (i.e. use direct connection)

Two ideas to try:

- see if VPN will help to Upload/Download (SecurityKISS is free for 300 MB/day, you only select server, no any complicated Settings)
https://www.securitykiss.com/


- set HTTP 1.0 in cc_config.xml

<http_1_0>0|1</http_1_0>
Set this flag to use HTTP 1.0 instead of 1.1 (this may be needed with some proxies).
cc_config.xml

<cc_config>

   <log_flags>
   </log_flags>

   <options>
      <http_1_0>1</http_1_0>
   </options>

</cc_config>

 


- ALF - "Find out what you don't do well ..... then don't do it!" :)
 
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Message 1772208 - Posted: 17 Mar 2016, 19:36:58 UTC

this fault is on a m/c at work
but has been fine for about a year until 3rd march

so I copied the Bonic folder out of c:/program data
to my laptop and exchanged it for the same folder on there tried over 4g and at home,
and get the same problem?
If at first you don't succeed,
Then skydiving is not for you.
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Message 1772246 - Posted: 17 Mar 2016, 22:10:50 UTC - in response to Message 1772208.  

Please set <http_debug> in cc_config.xml and let it make a round of communications, then post that log part (CTRL+SHIFT+E).

<cc_config>
<log_flags>
<http_debug>1</http_debug>
</log_flags>
<cc_config>


This flag can also be set through the Event Log options window in Advanced view->Options in BOINC 7.6.22
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Message 1772377 - Posted: 18 Mar 2016, 10:55:58 UTC

hi
will do but wont be till monday/tuesday as not on site,

defo looking like a software issue as still doing it with the folder from the offending m/c on my laptop as well,
but putting the original folder back on my laptop and all is ok.
????????????
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Then skydiving is not for you.
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Questions and Answers : Windows : unable to upload WU's


 
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