Hi,

I've had BOINC running an a Windows 2003 Server machine for 6 months. Yesterday the machine crashed and on reboot BOINC will not start.

I uninstalled BOINC and reinstalled 5.2.13 (this was the version running when the system crashed).

When the BOINC service starts I receive "Error 1067: The Process terminated unexpectedly". I've checked and the service logon specifies "Local System Account", so I would not think that there's a security issue.

Any thoughts/suggestions? This is my top producing machine and my daily credit's dropping fast!

Thanks.

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I Googled Error 1067 on Windows 2003 server and came up with:
http://support.microsoft.com/?id=810591

I don't think that is it, so can you post the whole error from the service log, please? Does the account have permissions to read/write?

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Hi,

Here's the error that gets logged in the System Event log.

===========================================
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 1/2/2006
Time: 8:40:51 PM
User: N/A
Computer: CPSISQL02
Description:
The BOINC service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
============================================

When I go to the URL, I get the following:

Explanation
The specified service could not continue. This service is configured to report the number of failures and, after a specific number of failures are reported, the Service Control Manager will perform the recovery action configured for the specified service.


User Action
For information that can help you identify possible causes for this error, view the WIN32_EXIT_CODE error that SCM encountered. To view the error, at the command prompt, type

sc query service_name

(BTW, the KB articles don't appear to relate.)
=============================================

When I execute "sc query service_name" I get the following info:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\\>sc query boinc

SERVICE_NAME: boinc
TYPE : 110 WIN32_OWN_PROCESS (interactive)
STATE : 1 STOPPED
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN))

WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\\>
================================================

Unfortunately there's not a lot of info here.

Thanks very much,

Chuck

I Googled Error 1067 on Windows 2003 server and came up with:
http://support.microsoft.com/?id=810591

I don't think that is it, so can you post the whole error from the service log, please? Does the account have permissions to read/write?

---

OK,

You have Boinc installed as a service then. Good.
The link Microsoft has as standard to look up event ID errors has never worked, as far as I know. I wonder why they keep at it. ;)

But, Event ID.net does give some clues. Not to the specific error, as they never heard of BOINC, but it gives a small clue.

Can users terminate services? Although doubtful that.
Can you type net helpmsg WIN32_EXIT_CODE where WIN32_EXIT_CODE is the value returned when you ran SC QUERY SERVICENAME
And what anti virus is used on the server?
Are other services failing to start up, or stopping in the middle of things?
Can you restart the service manually? Or does it stop again giving a new error?

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Hi,

My answers below, beginning with ***.

Thanks again, I know remote diagnosis is tough.

Chuck
--------------------

OK,

You have Boinc installed as a service then. Good.
The link Microsoft has as standard to look up event ID errors has never worked, as far as I know. I wonder why they keep at it. ;)

But, Event ID.net does give some clues. Not to the specific error, as they never heard of BOINC, but it gives a small clue.

Can users terminate services? Although doubtful that. *** I'm not sure.

Can you type net helpmsg WIN32_EXIT_CODE where WIN32_EXIT_CODE is the value returned when you ran SC QUERY SERVICENAME *** Typing "net helpmsg 1067" (without the quotes) returns the message "The process terminated unexpectedly"

And what anti virus is used on the server? *** McAfee

Are other services failing to start up, or stopping in the middle of things?
Can you restart the service manually? Or does it stop again giving a new error?
*** No other services have this problem. If I try to start manually I get the error I mentioned originally. Please keep in mind that BOINC has been running flawlessly for 6 months until the system crashed yesterday, now I have this problem.

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Ok, might be corrupt BOINC files. Make a backup of the BOINC directory, then uninstall BOINC & delete the BOINC folder.

Now reinstall BOINC fresh.
Net stop BOINC. (just with the command net stop boinc, all small letters)
Exit Boinc Manager if it started, or else you'll get an error message. ;)
Open your backup file (I use WinRAR ;)) and find the account_*.xml file(s).
Take those out of the backup file (unzip/unRAR) and put them in the new BOINC directory.
Net start boinc.
Restart Boinc Manager.

Does that fix things?

---

YES LIKE A CHARM.

Thanks!!! I really appreciate your help.
===========================================

Ok, might be corrupt BOINC files. Make a backup of the BOINC directory, then uninstall BOINC & delete the BOINC folder.

Now reinstall BOINC fresh.
Net stop BOINC. (just with the command net stop boinc, all small letters)
Exit Boinc Manager if it started, or else you'll get an error message. ;)
Open your backup file (I use WinRAR ;)) and find the account_*.xml file(s).
Take those out of the backup file (unzip/unRAR) and put them in the new BOINC directory.
Net start boinc.
Restart Boinc Manager.

Does that fix things?

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Yay. :-D

You're welcome. If you need any other help, we're here.

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Yay. :-D

You're welcome. If you need any other help, we're here.

FYI, I just went through this same issue. It was a damaged 'client_state.xml' file. After deleting it and renaming the 'client_state_prev.xml' file, I was good to go and didn't lose my work in process.


kev

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kev

X2 4400+,4200+ @2.75GHz, XP1800+ @1.65GHz, P4 @1.6GHz