No Such Computer and 0 Tasks

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PoppaGeek

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Message 1822390 - Posted: 7 Oct 2016, 3:50:27 UTC

Attached 3 PCs to project yesterday. All three have downloaded work and returned completed work units.

When I click on Tasks on the Account page it says "No Tasks to Display". Every category including "In Progress" shows 0.

When I click on "Computers on this account" it correctly lists the PCs. When I click on Details it says "No such computer" if I click on Tasks it says "No computer with ID 8109595 found".

There is a fourth PC listed that has been attached but not received work and it is only one to correctly show Details.

On the Your Account page Total Credit and Recent Average Credit have both gone up since yesterday. None of the third party stats pages show any new credit.

Cheers!
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WezH
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Message 1822392 - Posted: 7 Oct 2016, 3:54:25 UTC - in response to Message 1822390.  

BOINC replica database "carolyn" is offline, and all that data is collected from there to web-pages.

So we have to wait until carolyn is online.
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PoppaGeek

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Message 1822394 - Posted: 7 Oct 2016, 4:00:47 UTC - in response to Message 1822392.  

Thanks for the fast reply.

Cheers!
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Grimm

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Message 1822486 - Posted: 7 Oct 2016, 14:14:02 UTC
Last modified: 7 Oct 2016, 14:14:14 UTC

I am having a similar issue. I see carolyn is running again so hopefully it works it's way through the backlog.
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WezH
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Message 1822488 - Posted: 7 Oct 2016, 14:18:56 UTC - in response to Message 1822486.  

Yes, carolyn is running but database seems to be offline.

Replica seconds behind master Offline
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PoppaGeek

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Message 1822616 - Posted: 8 Oct 2016, 2:04:42 UTC

Still nothing is showing up. :-/
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Grimm

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Message 1822964 - Posted: 9 Oct 2016, 14:26:02 UTC

I've stopped requesting new tasks for the new computer until the database issue is resolved. :(
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Message 1822974 - Posted: 9 Oct 2016, 15:08:29 UTC - in response to Message 1822694.  

I have exactly the same problem, and as usual nothing from the lab to explain why or any sort of time scales for putting it right.

It is not the end of the world but damn irritating to the faithful followers.

Matt always used to give a weekly tech update, those days are long gone and so it seems is Matt. Eric is far too busy, and Jeff has other stuff to do. As I understand it there is nobody else.

Users 1,650,412
Active users 138,387 (8.38%)
Hosts 4,063,801
Active hosts 160,861 (3.96%)

Those numbers could fall even further if this doesn't get sorted out. If there is something seriously wrong with Caroline then why not say so? If they need funding to replace or upgrade it I'll chip in what I can. We can't help if we're kept in the dark.

My 16th Seti Anni is due in 10 days and I'm not going anywhere, but a bit of feedback wouldn't go amiss?

It is good that Matt is at work for breakthrough listen these days, but sadly that left SET@home with fewer day to day resources.

I'm not having any issues returning and getting new work. Sometimes in the past if they new the replica would be offline for a long time they would switch over to the live data on the master for us. Since that didn't happen I would guess that perhaps they started a rebuild or restore on the replica and left it to run over the weekend. Then perhaps Monday or after Tuesday maintenance it will be back online.
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PoppaGeek

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Message 1822981 - Posted: 9 Oct 2016, 15:44:58 UTC

Wow I clicked on the BP6 link and amazed that web site still up. I still have my BP6 with dual Celerons in the equipment closet.(junk closet). Those were good times. :-)
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Dr. Berthold Schaefer

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Message 1822983 - Posted: 9 Oct 2016, 15:55:58 UTC

It seems I have exactly the same problem as PoppaGeek since some days ago.

Is there no first hand information from SETI staff available?
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Matthew@SETI@home

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Message 1823022 - Posted: 9 Oct 2016, 19:15:52 UTC

My tasks list shows nothing reported after 5 October, and my RAC has been falling relatively rapidly since 6 October. I hope all that work isn't lost forever. Agree that some feedback and prognosis would be nice, assuming someone at the lab knows what's wrong, assuming someone at the lab knows anything is wrong.
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Message 1823027 - Posted: 9 Oct 2016, 19:21:19 UTC

With the replica database off-line you cannot rely on your stats being correct.

As for news from the lab - Eric is off sick, and all the staff are part time on this project, so don't hold your breath for news. I would rather see the project running than have the staff worrying about getting the next news cast out to us. Also this is the early weeks of the academic year, so any involved directly, or indirectly with teaching will be up to their eyeballs with settling in new students, (both under and post grad) and that can be really time consuming....
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Matthew@SETI@home

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Message 1823030 - Posted: 9 Oct 2016, 19:28:10 UTC - in response to Message 1823027.  
Last modified: 9 Oct 2016, 19:57:47 UTC

The key phrase being "see the project running". I don't see the project running, that's the problem. I see carolyn running, but that doesn't necessarily mean she hasn't lost work. Hence the need for communication, and it would probably take about 5 minutes to do that from any internet-connected computer. Perhaps you have more faith (or knowledge) than I do. Thanks for the reply.
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TBar
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Message 1823043 - Posted: 9 Oct 2016, 20:19:00 UTC - in response to Message 1823030.  

Well, 3 out of my 4 Hosts have gained RAC in the past 4 days. The one that lost RAC didn't survive Matthew and his associated power failures in one piece. One gained quite a bit, probably due to not running tasks at Beta much lately. It would appear tasks are being validated and credit awarded as normal.
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Matthew@SETI@home

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Message 1823044 - Posted: 9 Oct 2016, 20:20:38 UTC - in response to Message 1823043.  

It would appear tasks are being validated and credit awarded as normal.

Mine are not, as I said previously.
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Richard Haselgrove Project Donor
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Message 1823047 - Posted: 9 Oct 2016, 20:24:43 UTC - in response to Message 1823043.  
Last modified: 9 Oct 2016, 20:30:44 UTC

Well, 3 out of my 4 Hosts have gained RAC in the past 4 days. The one that lost RAC didn't survive Matthew and his associated power failures in one piece. One gained quite a bit, probably due to not running tasks at Beta much lately. It would appear tasks are being validated and credit awarded as normal.

<---
Edit - 'Total Credit: 81,287,200' was showing under my name immediately after I first posted that. You can see whether it changes for yourself. Since my total credit was 81,084,779.02 on 7 October, the last day BOINCstats updated, I'd say that credit is being awarded as normal.

You'd do better monitoring total credit, rather than RAC, to be sure of that.
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TBar
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Message 1823053 - Posted: 9 Oct 2016, 20:35:08 UTC - in response to Message 1823047.  
Last modified: 9 Oct 2016, 20:42:12 UTC

I'm looking at my computer list. You can also look at the Top Computer list as that appears to be frozen also. Look at the number listed in the Top Computer List then go to the Owners Computer list and check the host there. I've only checked a few. Look at the 2nd page, ID: 7907890 = 56,256.73, then click on his name and check the host there ID: 7907890 = 60,852.19
I haven't checked many...

ID: 8018737 = 56,135.17
ID: 8018737 = 62,532.01

ID: 7123613 = 56,092.49
ID: 7123613 = 61,984.40

etc.
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Matthew@SETI@home

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Message 1823055 - Posted: 9 Oct 2016, 20:38:37 UTC - in response to Message 1823047.  
Last modified: 9 Oct 2016, 20:40:26 UTC

I did just see a small increase in total credit, so I'm prepared to believe that there is simply a huge backlog. Still there should be communication when something like this happens. How long does it take to type, "Sorry for the delay in crediting results. There was a problem with X. Things should be caught up by Y. Thanks for your patience and contribution to the project."? Actually that should be done using the Notices facility, so people don't have to come here to find out what the hell is going on.
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Message 1823120 - Posted: 10 Oct 2016, 1:24:05 UTC - in response to Message 1823055.  
Last modified: 10 Oct 2016, 1:26:35 UTC

I did just see a small increase in total credit, so I'm prepared to believe that there is simply a huge backlog. Still there should be communication when something like this happens. How long does it take to type, "Sorry for the delay in crediting results. There was a problem with X. Things should be caught up by Y. Thanks for your patience and contribution to the project."? Actually that should be done using the Notices facility, so people don't have to come here to find out what the hell is going on.

Since it is still the weekend there should be no expectations for any type of communication from the staff. With Eric out of commission there might be two other individuals on the Berkeley campus that would be able to monitor the system and report any information to us. However they may not even have the time to go "up the hill" to the Space Sciences Laboratory to check on things. With all of the other backend running in good order it really is a very minor problem.

Checking the Free-DC stats for your account it shows you were at 1,579,852 as of the 2016-10-05 stats dump and at the time of posting this you are at 1,616,918. A difference of 37066. It looks like you normally gain 8,000 to 10,000 credit a day. So the numbers look pretty spot on from my perspective for the past 4 days. I would say everything else but the display of host and task info seems to be working.

Over there years there have been issues of much greater magnitude. Sometimes we were informed of what had happened.

EDIT: Also https://setiathome.berkeley.edu/forum_thread.php?id=80371
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Message 1823176 - Posted: 10 Oct 2016, 4:43:06 UTC - in response to Message 1823055.  

I did just see a small increase in total credit, so I'm prepared to believe that there is simply a huge backlog. Still there should be communication when something like this happens. How long does it take to type, "Sorry for the delay in crediting results. There was a problem with X. Things should be caught up by Y. Thanks for your patience and contribution to the project."? Actually that should be done using the Notices facility, so people don't have to come here to find out what the hell is going on.

The credit/RAC shown here in the forums and those your from account page will be up to date as they come from the master database it just all the other pages (new computers and tasks) that get driven by the replica database and this has happened often enough every year over the years that most would be use to this happening.

You Must Have Patience Cricket. ;-)

Cheers.
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