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Message boards : Number crunching : Anyone work for Dell?

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Message 1306189 - Posted: 14 Nov 2012, 19:52:21 UTC

I have been recently challenged by obtaining parts from dell for an experiment of mine. I cant remember having so much difficulty obtaining parts for a server. especially one that is only 3 years old.

Anyway, I bought a C410X PCIe computational expansion housing on ebay, dirt cheep.
Unfortunately it came without a single GPU sled ...
I called and emailed Dell and all I'm getting is a run around. "please provide us with additional information so we can connect you with the proper representative " ... questions I've answered 6 times now, and no one has called back.

When I did talk to a person (in parts), they did not have an online parts listing for the product and did not know what I was talking about. They took my number and promised to call me back , but as of yet I have not been contacted. The product is listed on Dell's website.
I've even posted on Dell's you tube V-log , where there are videos posted of the device and how to set it up.
The rep in that department also told me they would connect me with a knowledgeable representative and still I have not heard a word.

As much as this is a rant, I am hopeful there is a seti@home member that works for Dell that might be able to improve my chances of obtaining parts.

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Message 1306242 - Posted: 14 Nov 2012, 22:31:57 UTC - in response to Message 1306189.

I would call back and instantly ask for a manager. If he doesn't solve the issue ask for his manager. If you keep doing this process you will get to someone who cares and gets a lackey to get you the right stuff.
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Message 1306274 - Posted: 15 Nov 2012, 0:42:47 UTC - in response to Message 1306189.

I have been recently challenged by obtaining parts from dell for an experiment of mine. I cant remember having so much difficulty obtaining parts for a server. especially one that is only 3 years old.

Anyway, I bought a C410X PCIe computational expansion housing on ebay, dirt cheep.
Unfortunately it came without a single GPU sled ...


This? http://www.impactcomputers.com/wcn61.html
http://onlinesell.ro/product_info.php?currency=EUR&cPath=21638_23199&products_id=315468
Amazing that everyone mis-spells enclosure the same way...
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Message 1306279 - Posted: 15 Nov 2012, 1:05:11 UTC - in response to Message 1306274.



This? http://www.impactcomputers.com/wcn61.html <-- I've sent an inquiry, hopefully they actually have one or more.

http://onlinesell.ro/product_info.php?currency=EUR&cPath=21638_23199&products_id=315468 <--- Available for sale: No.



Thanks though, you're links provided me with a part number that I did not have, that is helpfull
I really only need one to copy , I plan to modify it to accept a gtx series GPU.

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Message 1306291 - Posted: 15 Nov 2012, 1:40:55 UTC - in response to Message 1306279.

Thanks though, your links provided me with a part number that I did not have, that is helpful.

That was the main idea. :-)

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Message 1306304 - Posted: 15 Nov 2012, 3:35:21 UTC
Last modified: 15 Nov 2012, 3:38:35 UTC

I normally just go to http://support.dell.com, enter my service tag, get the pat number, then search for a place to buy the part at a reasonable price.

The chassis/CPU fans in our 8-9 year old tower servers do like to drop dead like flies.

We have bought several things form these guys, http://myworld.ebay.com/savemyserver, for out PE2650 & PE 2850's too.
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Message 1306307 - Posted: 15 Nov 2012, 3:41:49 UTC - in response to Message 1306304.

I normally just go to http://support.dell.com, enter my service tag, get the pat number, then search for a place to buy the part at a reasonable price.



It has always been so simple for me in the past as well , however my service tag did not show up in their system.

Message boards : Number crunching : Anyone work for Dell?

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