Can't Download

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Message 999803 - Posted: 1 Jun 2010, 22:45:06 UTC

I have two machines, each with approx. 200 downloads that do not go through. They go to "Retry" almost immediately. I CAN upload OK.
This asymmetrical situation has been going on for a couple of days. Otherwise, my Net connection seems OK.

I am using 6.10.18, and have never had anything like this happen before.

Is anyone else experiencing similar problems? (I am on the East Coast - Newton, MA - if that makes any difference).
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Message 999804 - Posted: 1 Jun 2010, 22:59:41 UTC - in response to Message 999803.  

I believe I read something about one of the two download servers are not responding properly on the internet. That was before today's maintenance though, so maybe it is fixed by now.
Linux laptop:
record uptime: 1511d 20h 19m (ended due to the power brick giving-up)
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Message 999808 - Posted: 1 Jun 2010, 23:22:19 UTC - in response to Message 999804.  

I believe I read something about one of the two download servers are not responding properly on the internet. That was before today's maintenance though, so maybe it is fixed by now.


Nope - I still have the same problem; just did a retry and the d/l failed almost immediately. Sigh.
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Message 999809 - Posted: 1 Jun 2010, 23:25:43 UTC - in response to Message 999808.  

Just to make sure, you have tried a reboot of your computers haven't you? This sometimes frees stuck up and downloads.


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Message 999811 - Posted: 1 Jun 2010, 23:31:50 UTC - in response to Message 999809.  

Just to make sure, you have tried a reboot of your computers haven't you? This sometimes frees stuck up and downloads.


But uploads aren't stuck, just downloads... and on two different machines. I'm inclined to believe the problem is not at my end.
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Message 999813 - Posted: 1 Jun 2010, 23:37:06 UTC - in response to Message 999811.  

I noticed this over on the tech news forum..
The DL server http://208.68.240.18 is not available.
Sometimes a reboot will cause the computer in question to pick the other server and downloads will complete. If not, there is a trick that can be done by altering your hosts file. I'm not sure exactly how so I will leave it to someone else to explain that.


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Message 999815 - Posted: 1 Jun 2010, 23:39:36 UTC - in response to Message 999811.  

The .18 DL server is still not available.
I need to do the hosts trick* for successful DL.


You could upgrade to BOINC V6.10.56, this version should find the other DL server.

If you would like to stay with V6.10.18 then you need to do the hosts trick* for successful DL.


[* make a forum search.. ;-)]

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Message 999816 - Posted: 1 Jun 2010, 23:45:07 UTC

BTW. Current you should insert this in the hosts file..
Because the .13 DL server is available.


208.68.240.13 boinc2.ssl.berkeley.edu

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Message 999821 - Posted: 2 Jun 2010, 0:26:48 UTC - in response to Message 999816.  

Thank you Sutaru, I remembered about upgrading to 6.10.56 after I posted but you beat me to posting about it.


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Message 999822 - Posted: 2 Jun 2010, 0:31:53 UTC - in response to Message 999816.  

Thanks Sutaru for that info, copied and pasted and instant downloading again.
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Message 999833 - Posted: 2 Jun 2010, 2:14:33 UTC

well, I patched my HOSTS file per recommendation, did an ipconfig /flushdns, then restarted BOINC.

Still no downloads.

AAAAArrrrggggghhhhh.
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Message 999836 - Posted: 2 Jun 2010, 2:28:48 UTC
Last modified: 2 Jun 2010, 2:29:37 UTC

Followup:

On both machines, I modified the HOSTS file, then shut down BOINC, then did an "ipconfig /flushdns".

On the XP64 machine, I had to reboot; when BOINC was restarted, all was ok - d/l worked.

On my Vista 64bit machine, I didn't have to reboot - restarting BOINC then restarted d/ls.

Thank you all for your suggestions; when the .18 d/l server is back up, I guess I will remove the pointer to .13 from my HOSTS file.
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Message 999838 - Posted: 2 Jun 2010, 2:36:43 UTC

I keep both in my hosts file, I just comment them out when they are both working fine.

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Message 999840 - Posted: 2 Jun 2010, 2:55:01 UTC - in response to Message 999816.  

Thanks! I'm finally getting new work now.
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Message 999861 - Posted: 2 Jun 2010, 4:44:11 UTC

You are all welcome. :-)

Just to remember..
BOINC V6.10.56 wouldn't need this hosts trick.

If you don't want to upgrade and stay with V6.10.18 you need current only this entry in your hosts file:

208.68.240.13 boinc2.ssl.berkeley.edu

If http://208.68.240.18 is again available, you could delete it again or make a # in front of the upper mentioned address.


You could insert both:
# 208.68.240.13 boinc2.ssl.berkeley.edu
# 208.68.240.18 boinc2.ssl.berkeley.edu

..and if one of the two DL server is again unavailable, delete the # in front of the server which is available.

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Message 999868 - Posted: 2 Jun 2010, 5:16:51 UTC

Tell me about the rabbits, George.

IIRC, someone here told about how even though the Server status page has lots of WU ready for download (57,712 now), I and other people aren't able to d/l WU. I think it had to do with a queue which was smaller than the 57,000 available WU.

Also, we've suffered through some rather impressive outages, which have nothing to do with the "normal" Tuesday (GMT) outage. At one time I tried to "bank" WU to be able to span the Tuesday outage, but BOINC really screws up Rosetta scheduling to the extent that I have almost missed due dates by processing later WU in preference to ones due sooner. So now, I've got NO backlog and NO SETI and I'll have 1 Ready to start (at most) for each project, and devil take the hindmost.

Correction, I now have 1 SETI.
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Message 999904 - Posted: 2 Jun 2010, 9:08:57 UTC

Just noticed that I got 2 ghost tasks out of the 3 that are shown "In progress" on my account.

I know that "ghosts" will eventually time out (on 19 July) but it is a nuisance to me and possibly to wingman to have to wait 7 weeks for these.
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Message 1000028 - Posted: 2 Jun 2010, 16:11:47 UTC - in response to Message 999904.  

Since you only have the three tasks, you might want to set no new tasks, finish the good one, then do a detach/ reattach. This should clear the ghosts and then you could allow new tasks to get going again.


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Message 1000040 - Posted: 2 Jun 2010, 16:59:30 UTC - in response to Message 1000028.  

Since you only have the three tasks, you might want to set no new tasks, finish the good one, then do a detach/ reattach. This should clear the ghosts and then you could allow new tasks to get going again.

And remember that "finish the good one" will require using the Update button to report it.
                                                              Joe
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Message 1000059 - Posted: 2 Jun 2010, 17:41:20 UTC - in response to Message 1000040.  

OOPS :-) Thanks Joe, I knew I was forgetting something.


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