A new Help-Desk system


Advanced search

Questions and Answers : Wish list : A new Help-Desk system
Message board moderation

To post messages, you must log in.

AuthorMessage
Profile Christoffer Cronström

Send message
Joined: 3 Jun 99
Posts: 1
Credit: 134,429
RAC: 0
Sweden
Message 21241 - Posted: 2 Sep 2004, 1:37:06 UTC

I think this discussion-forum help desk system is sort of crappy. If there is a problem that only one person needs the answer to, it is unnecessary to expose the question to the entire world. It would be easier and more convenient if the answer was emailed back by the seti-staff.

I know that the people working for seti@home and boinc have other things to do, so the best solution might be to have both a "contact us" page and a help-desk forum, but i haven't found any "contact us" thing anywhere.

Anyone else who agrees?

PS. Also, if you have discussion-thread it would be convenient if the sorting drop-downs worked as well...
ID: 21241 · Report as offensive
Heffed
Volunteer tester

Send message
Joined: 19 Mar 02
Posts: 1856
Credit: 40,736
RAC: 0
United States
Message 21520 - Posted: 2 Sep 2004, 18:18:56 UTC

They don't have staff enough to do such a thing...

ID: 21520 · Report as offensive

Questions and Answers : Wish list : A new Help-Desk system


 
©2024 University of California
 
SETI@home and Astropulse are funded by grants from the National Science Foundation, NASA, and donations from SETI@home volunteers. AstroPulse is funded in part by the NSF through grant AST-0307956.