Hi All,
In July I built a new PC, with all new hardware(and new installation of windows), with only the SSD drive not being new.

Since I have completed this build, Setiathome(Boinc) crash's my computer ~30mins after I enable it. I've waited since July, hoping that updated drivers from Windows/setiathome would fix issue. But it hasn't.

Every bit of software that I have installed, works with out crashing the PC. My PC is very stable, until I enable Setiathome (runs when setathome screen saver starts).

Any help so I can continue my 15+ years of crunching data for the project would be appreciated.

My config:-
Windows 10 (education)
AMD Ryzen 2200G CPU
Gigabyte A320M-S2H Motherbaord (Bios up to date)
8GB DDR 2133 Crucial RAM
Kingston 240GB SSD
500W generic power supply
Boinc V 7.12.1


James

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I am assuming you are making no attempt to overclock it, just letting it do its "thing" with (I think) XRF(?).

Could you post your event log? Maybe there is a clue in there for our more experienced event log readers. Wraping the "code" tags around it should make it readable.

Other thing I would do, is try to stop running the video card with BOINC/Seti tasks. Maybe that will produce more information.

It looks like a lovely system. Hope we can help you.

Tom

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A proud member of the OFA (Old Farts Association).

I've just set Boinc to run and once it has crashed I will post the event log.

No I'm not overclocking...and sorry I don't know what 'XRF' means....

I've tried running Boinc with the GPU suspend, but the computer stills crashs.

James

You could try setting it to use at most 50% CPU and see if it runs.
With only 7GB RAM (1MB Shared) you 'could' be running out of Memory.

Edit: Does it crash immediately? I don't see any returned tasks, so it isn't trashing them.

Tom's dyslexia kicking in as usual. He meant XFR which is the AMD auto boost mechanism normally enabled on the chip in the BIOS. You could try setting your screensaver to none or blank instead of using the installed Seti screensaver. Unless you like to watch the pretty pictures.

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Seti@Home classic workunits:20,676 CPU time:74,226 hours

A proud member of the OFA (Old Farts Association)

Is the computer "black screening" or just freezing up with no video output and no mouse or keyboard response? Normally means insufficient cpu Vcore voltage for BOINC crunching load. Try increasing the Vcore or add an offset. The memory might be getting used up since the main memory is used by on board graphics in the APU. Try increasing the Vsoc voltage also since the onboard video puts a larger strain on the memory controller.

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Seti@Home classic workunits:20,676 CPU time:74,226 hours

A proud member of the OFA (Old Farts Association)

Tom's dyslexia kicking in as usual. He meant XFR which is the AMD auto boost mechanism normally enabled on the chip in the BIOS. You could try setting your screensaver to none or blank instead of using the installed Seti screensaver. Unless you like to watch the pretty pictures.

I would call it lousy memory since two days ago I hadn't even heard of XFR but either way, Keith spelled it right and that was what I was referring to.

Tom

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A proud member of the OFA (Old Farts Association).

Every bit of software that I have installed, works with out crashing the PC. My PC is very stable, until I enable Setiathome (runs when setathome screen saver starts).

I was just re-reading this and I have a question. You said "SetiatHome runs when the setiathome screen saver starts."

So when you look in the taskmanager, you can see the processes for Seti are not present and running when the Screensaver is not running?

Or to put it another way, do you have it setup so Seti only runs when you are not using your PC?
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If memory turns out to be a constraint, you can also set Boinc/Seti up to not keep tasks in memory when the task pauses. I don't know if it will help but not using memory when a task is not running, can't hurt, at least right now.

HTH,
Tom

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A proud member of the OFA (Old Farts Association).

It would be helpful to look in the files

stderrdae.txt
stderrgui.txt

in either your ordinary data directory or in

C:\Users\[your logon name]\AppData\Roaming\BOINC

There nay be a crash dump in any of those which could help diagnose the problem.

What case and CPU heatsink are you using and very rarely that "generic power supplies" produce what is claimed.

Cheers.

You could try setting it to use at most 50% CPU and see if it runs.
With only 7GB RAM (1MB Shared) you 'could' be running out of Memory.

Edit: Does it crash immediately? I don't see any returned tasks, so it isn't trashing them.

I'll give that a go.......

Tom's dyslexia kicking in as usual. He meant XFR which is the AMD auto boost mechanism normally enabled on the chip in the BIOS. You could try setting your screensaver to none or blank instead of using the installed Seti screensaver. Unless you like to watch the pretty pictures.

Yes I did have the screen saver set to show the setiathome graphics for about 10mins, before the screen went blank...i'll turn off the screen saver...

Every bit of software that I have installed, works with out crashing the PC. My PC is very stable, until I enable Setiathome (runs when setathome screen saver starts).

I was just re-reading this and I have a question. You said "SetiatHome runs when the setiathome screen saver starts."

So when you look in the taskmanager, you can see the processes for Seti are not present and running when the Screensaver is not running?

Or to put it another way, do you have it setup so Seti only runs when you are not using your PC?
--------------------------
If memory turns out to be a constraint, you can also set Boinc/Seti up to not keep tasks in memory when the task pauses. I don't know if it will help but not using memory when a task is not running, can't hurt, at least right now.

HTH,
Tom

Yes, Seti is set up to run after 5 minutes of inactivity

What case and CPU heatsink are you using and very rarely that "generic power supplies" produce what is claimed.

Cheers.

I'm using a generic ATX tower/case(very boring to look at).
The power supply is a 'Thermaltake Litepower 450W'.
I have the AMD Heatsink/fan installed that came with the CPU.

With an overheating CPU I would expect problems within a minute or so of it starting crunching. With the PSU giving problems, it would take several minutes, although Thermal take is a reasonable brand. Have you got any USB devices connected to the computer (Printer, thumb drive, wireless dongle etc?) If so, unplug them & see if that helps.

Is the system freezing up, giving a Blue Screen of Death, or is it just re-booting?
As others have suggested, check the system error logs to see if there are any messages there that give a hint as to the cause.

A programme such as CPUID CPU-Z will allow you to monitor CPU & system temperatures, as well as CPU voltages. Do you have a multi-meter? If so you could check the rails from the Power Supply.
You can also run Win10s memory diagnostics to check for memory problems.

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Grant
Darwin NT

What case and CPU heatsink are you using and very rarely that "generic power supplies" produce what is claimed.

Cheers.

I'm using a generic ATX tower/case(very boring to look at).
The power supply is a 'Thermaltake Litepower 450W'.
I have the AMD Heatsink/fan installed that came with the CPU.

The Stock Heatsink and Fan for both Intel AND AMD are woefully inadequate... More-so for AMD. I just retired an AMD A6-6400K APU setup and 4+ Years ago when the system was new, I QUICKLY found that I had to Upgrade the Heatsink and Fan. I moved, (upon many recommendations here in Number Crunching), to the CoolerMaster Hyper212 EVO Copper Pipe/Aluminum Heatsink and 120mm Fan Unit. (On Amazon.com right now for $29.99 + Tax...)

Prior to the Hyper212, my AMD A6 hovered in the mid 80s C WHILE Crunching, and even Spiked UP INTO the 90s C!!! This is MUCH TOO HOT for ANY CPU! After the Hyper212, the A6 hovered in the mid 70s C WHILE Crunching, with Spikes into the 80s. So, I HIGHLY recommend you change from the Stock Cooler to the Hyper212 ASAP! (Just my $.02, ymmv.)

[EDIT:]

Also, purchase Arctic MX4 Thermal Paste for $9.99 on Amazon.com. This Paste lasts 8 Years!!! Also, it is Non-Conductive, a HUGE improvement from typical Thermal Pastes, including Arctic Silver 5 - only $1 cheaper...


TL

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TimeLord04
Have TARDIS, will travel...
Come along K-9!
Join Calm Chaos

+1 This is an awesome CPU cooler. It's also available on newegg with a $10 rebate every 2 weeks or so.

The Stock Heatsink and Fan for both Intel AND AMD are woefully inadequate... More-so for AMD. I just retired an AMD A6-6400K APU setup

For the older AMD CPUs, yes the stock coolers were poor.
For the current series, they are actually rather effective and an aftermarket unit is really only needed for overclocking.
While an after market cooler will be better over the long term for full blown Seti crunching, but it's not necessary like it was with many previous CPUs and coolers.

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Grant
Darwin NT

I see you have reported 42 tasks in so far http://setiathome.berkeley.edu/results.php?hostid=8535523&offset=0&show_names=0&state=4&appid=
One is a common Work Unit header Error, but the others are fine so far.
What did you find to get it to run?

Yes, any AMD cooler before the Ryzen Wraith coolers were launched are not worth using other than as a paperweight. The current Wraith coolers that come with Ryzen+ are eminently usable even overclocked. They even are stock on the X series processors now. No aftermarket cooler is needed for general usage and occasional overclock boosting.

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Seti@Home classic workunits:20,676 CPU time:74,226 hours

A proud member of the OFA (Old Farts Association)