Need help accessing my old account (no mails received)

Questions and Answers : Web site : Need help accessing my old account (no mails received)
Message board moderation

To post messages, you must log in.

AuthorMessage
MusicIsMyLife

Send message
Joined: 18 May 17
Posts: 3
Credit: 0
RAC: 0
Germany
Message 1868112 - Posted: 19 May 2017, 10:25:21 UTC

Since more than two days I try to get access to my old account: Click!

I registered the account I'm currently writing just to get in contact with this forums.

I don't know the password for my old account but tried a few dozens of my typical passwords - without success. I still use the same email-address (and have access to it, of course). So I tried to reset my password and it's displayed that an email is sent. Unfortunately I never got an email (tried ~15 times from different pcs to make sure that no firewall is holding me back).

My email-provider is a large german webmail-provider (web.de). As far as I can say there is no blacklisting of ssl.berkeley.edu at web.de but I'm not sure whether all policies from web.de are respected through ssl.berkeley.edu.

Is there anything I can do to receive an email to reset my password? Is there anyone I can contact to make sure that an email is sent actually?

Thanks in advance.
ID: 1868112 · Report as offensive
rob smithProject Donor
Volunteer tester

Send message
Joined: 7 Mar 03
Posts: 15199
Credit: 251,890,632
RAC: 326,453
United Kingdom
Message 1868113 - Posted: 19 May 2017, 10:36:58 UTC

You can connect to your "options" page with your "old" email address and password. You will find on there a form to set or change your email address or your password. Obviously you need to remember your old password to log on - As far as I'm aware no way to change either if you can't remember your old password.
Bob Smith
Member of Seti PIPPS (Pluto is a Planet Protest Society)
Somewhere in the (un)known Universe?
ID: 1868113 · Report as offensive
MusicIsMyLife

Send message
Joined: 18 May 17
Posts: 3
Credit: 0
RAC: 0
Germany
Message 1868764 - Posted: 22 May 2017, 9:52:21 UTC - in response to Message 1868113.  

You can connect to your "options" page with your "old" email address and password. You will find on there a form to set or change your email address or your password. Obviously you need to remember your old password to log on - As far as I'm aware no way to change either if you can't remember your old password.


If I would remember my old password I don't have to change anything. ;)

My problem starts when I want to receive an email resetting my password.... Someone has to have access to the information whether a mail was sent or not. And if all policies of web.de are respected.

Is anyone out there giving these information?
ID: 1868764 · Report as offensive
Profile Ageless
Volunteer tester
Avatar

Send message
Joined: 9 Jun 99
Posts: 14242
Credit: 3,541,345
RAC: 2,008
Netherlands
Message 1868786 - Posted: 22 May 2017, 13:22:29 UTC - in response to Message 1868764.  

Someone has to have access to the information whether a mail was sent or not.
If the email address isn't in the database you're told so, meaning that when you get the message on screen that the email has been sent, that it has been sent. Do check spam filters.
Jord

Ancient Astronaut Theorists suggest that in many ways, you can be considered an alien conspiracy!
ID: 1868786 · Report as offensive
MusicIsMyLife

Send message
Joined: 18 May 17
Posts: 3
Credit: 0
RAC: 0
Germany
Message 1868790 - Posted: 22 May 2017, 13:48:11 UTC - in response to Message 1868786.  

Someone has to have access to the information whether a mail was sent or not.
If the email address isn't in the database you're told so, meaning that when you get the message on screen that the email has been sent, that it has been sent. Do check spam filters.


Thank you for clarification. This means that an email is sent.

In my mail account there are no personal spam filters. All mails are delivered and I handle them manually. What I don't have access to is a possible spam filter of my provider web.de.

I additionally checked if ssl.berkeley.edu is blacklisted at web.de but I couldn't find evidence for that.

That (again) leads me to the question whether SETI@home respects all policies of web.de:

- RFC 5321 and RFC 5322-compliant
- static IP-address
- valid HELO
- no generic PTR-RR

Can anyone say something about that question?
ID: 1868790 · Report as offensive

Questions and Answers : Web site : Need help accessing my old account (no mails received)


 
©2017 University of California
 
SETI@home and Astropulse are funded by grants from the National Science Foundation, NASA, and donations from SETI@home volunteers. AstroPulse is funded in part by the NSF through grant AST-0307956.