I was going to put this in "Can we trust IT" but thought otherwise because of the implications & just in case it got too hot to handle, didn't want to get that thread locked.

Since 17:50 this evening (Sat) I've been steaming solidly, thanks Wigan for relaxing me :)

Earlier this afternoon, I accessed my 3 account online only to forget my password. Using the established "forgotten password", I got back in.

While on the account, had seen that I was due an upgrade, so checked it out & rather than complete the order online (wanted a couple of points clarified), called 3's customer services.

Points clarified to my satisfaction & gave the order after a nice conversation with the CS employee (makes a change from a lot of CS centres). True to his word, I received a confirmatory text message within minutes of the call ending - this was around 15:30.

At 17:50, mobile rang purporting to be 3 Customer Services asking for me by name & gave me full details of the order made & asking if I received the confirming text - said yes & did not want any further add-ons to contract - call ended.

Within 10 seconds, mobile rang again & from the same number - 0843 3733313 asking to speak to Mr Mohameed (didn't get the surname as I interrupted the caller).

Stated that he had got the wrong number & the guy got loud stating he had the correct number to which I replied "Do I sound Asian?".

He continued to converse in a louder manner to which I ended the call. As it bugged me, I called 3's Customer Services again & explained the issue as I saw it (this time around I got an English speaking person - sorry, I am not racist!).

This was immediately noted & got asked if I would hold the line as she would get her manager to take the call. After explaining to the manager, he has assured me that he called that number & could not get through & also that the number is not on their approved list of 3rd party dealers.

I'm hoping that I was not fobbed off & that an investigation has started. I do feel sorry for the person/s that did this if they lose their job, BUT I feel that they were in a position of trust which they broke & should be instantly dismissed!

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