Posts by ML1


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21) Message boards : Politics : Linux hits the world (cont #2) (Message 1560823)
Posted 11 days ago by Profile ML1
Also note a similar looking story for Chile:


Claim: Microsoft Alt-F4'd Chilean government open-source install bid

... In April this year, Mirosevic proposed a bill that would have compelled Chile's government agencies to at least consider open-source software. Buying proprietary software would still be possible, once an agency justified the decision. ...and the bill had prospects of becoming law.

But those members soon found themselves in contact with a Microsoft representative who, the 'paper says, lobbied against the bill. Mirosevic soon found his support waning and, when the bill hit the floor of parliament this week, it didn't pass...



All a game of the finance of politics?...


IT is what we make it?...
Martin
22) Message boards : Politics : The Israel and Palestine conflict - Part 2 (Message 1560382)
Posted 11 days ago by Profile ML1
So far, Israel has been ridiculously restrained in not simply bulldozing the small strip of land that is Gaza into the sea. So far, due to paranoid defense and bomb shelters and widespread disruption and fear (and loathing?), the Gaza launched rockets have not so far achieved their kill rate. Still, people have died.

Israel is being highly religiously restrained in not eliminating Gaza. Meanwhile, in nearby comparison there is the genocide being perpetrated by Assad in neighboring Syria... Very nasty neighbors all round!


So You're proposing a solution of Biblical proportions.
Drive the Palestinians into the Sea.
Sound familiar?

The choice I see is,

the "goals of Militant Zionists" or the "Lives of Innocent Palestinians."

Sorry, but I guess that shallow trite response is to be expected...


So, more thoughtfully and practically:


What is the supposed "Palestine" and what is Israel even?

Certainly not the Hamas puppet politics!


However you might want to answer, for anything practical, you need to consider the here and now. Randomly firing rockets and bombing people into squalor is no solution for either 'side'. There is also the 'other' sides of the politics and external sponsorship at the expense of those innocents on the ground.


My solution is to try to promote cooperation. However, that is impossible with the present politics entrenched there. Also, likely impossible with the surrounding politics.

Desmond Tutu has burst into the world news with a declaration to overcome the hate in the region. I hope he can triumph with goodness.

I also hope that the world politics can acquiesce to allow long term cooperation and understanding and peace to happen.


The bigger question is why that has not already happened across the Holy Lands... Arab "tribalism" always spoils the party?...


All in our only one world,
Martin
23) Message boards : SETI@home Science : Square Kilometer Array Radio Telescope #2 (Message 1560375)
Posted 11 days ago by Profile ML1
...
What about signals from a technologically advanced extraterrestrial civilisation? The SKA will be so sensitive that it will be able to detect signals comparable in strength to television transmitters
operating on planets around the closest stars to the Sun out to dozens of light years. The SKA will be able to search for these “leakage” signals from other civilisations for the first time.

The SKA’s sensitivity will allow it to expand the volume of the Galaxy that can be searched for intentional beacons by a factor of 1000, using a wider range of frequencies than attempted before. The detection of such extraterrestrial signals would forever change the perception of humanity in the Universe.

...

Byron,

Thanks for the quotes and the update.

Hopefully, Boinc and s@h will be able to tap into some of the SKA reception, and hopefully soon even before the full array is finished!


Keep searchin',
Martin
24) Message boards : SETI@home Science : Square Kilometer Array Radio Telescope #2 (Message 1560374)
Posted 11 days ago by Profile ML1
The telescope is so sensitive that it could even pick up television signals from distant worlds — 50 light years away.


There are not many stars within 50 light-years. Perhaps about 150. There are more red dwarfs also. I suspect that we would be concentrating on these stars with the Kepler-like survey and also all of the listening efforts as well.

That is why I have often postulated that we are more likely to receive a high power, one time, focused beacon from further out in the Galaxy. I think that we should have detected TV from this distance by now if it existed.

Well...

Our present searches are not looking for ET-TV... And in any case, our old-style TV will only last a fleetingly brief time. After a mere 50 years, we are already going spread-spectrum digital or all-cable 'internet' online delivery, all of which cannot be picked up far out in space.

So... Any "ET" listening to our TV will get to see "I Love Lucy" and then lose the plot soon after the "Friends" and "Big Bang" TV series!


However...

There will always be radar and especially the interplanetary radar that will remain in use at very high pulse powers. Although intermittent, they should be strong enough to be picked up way beyond just 50 light years away...


Keep searchin',
Martin
25) Message boards : Politics : The Israel and Palestine conflict - Part 2 (Message 1560370)
Posted 11 days ago by Profile ML1
"Israel has killed fewer people in Gaza than the number of rockets indiscriminately fired into the Israeli cities!"

What does this mean?

Assume that the Gaza rockets Jihad hope to kill at least one Israeli for each rocket they fire into Israel... Over 2000 rockets have been launched from Gaza to kill Israel, and more still.

So far, Israel has been ridiculously restrained in not simply bulldozing the small strip of land that is Gaza into the sea. So far, due to paranoid defense and bomb shelters and widespread disruption and fear (and loathing?), the Gaza launched rockets have not so far achieved their kill rate. Still, people have died.

Israel is being highly religiously restrained in not eliminating Gaza. Meanwhile, in nearby comparison there is the genocide being perpetrated by Assad in neighboring Syria... Very nasty neighbors all round!


Note that the rockets being launched are deadly bigger than mere celebratory display fireworks. Deadly. And aimed at random to kill. No warning.


All in our only one world,
Martin
26) Message boards : Politics : The Israel and Palestine conflict - Part 2 (Message 1560366)
Posted 11 days ago by Profile ML1
Rather than going by the rhetoric, what people say, look at what they do. Look at the pictures and news reports from Gaza, look at the statistics and if you still can't condemn the massacre that Israel is inflicting on Gaza, what can I say?

"Massacre"? What 'massacre'?!

Israel has killed fewer people in Gaza than the number of rockets indiscriminately fired into the Israeli cities!

So far, Israel looks to have been extremely restrained despite blatant crass criminally stupid provocation. Or...?


Also note, this is all at deadly great expense to everyone concerned...

All a pathetic yet deadly game for Hamas to try to appear somehow 'relevant'?

Or are the people of Gaza mere pawns and puppets in a cruel distraction/proxy skirmish?

Note how Gaza has evidently more funding for rockets and tunnels and weapons than everything else combined!!


Meanwhile, what of the greater more deadly plight of those in Syria? Including ongoing chemical warfare and continued sponsorship from Russian, Iranian, and other Arab weapons?...

Is this conflict really a very cruel game of pawns by the powers in Russia, Iran, Saudi Arabia and the UAE...


For the time being, one group of "Palestinians" look to be damned by everyone and the world around them... Are they yet to be pushed into the sea to 'reduce' the 'problem'?

And yet... A cooperative change in politics and attitudes and culture and religion 'could' allow everyone to live in peace and cooperation and harmony in The Holy Lands.


All in our only one world...
Martin
27) Message boards : Number crunching : Bitcoin Utopia (a BOINC project) messing up credit system (Message 1560359)
Posted 11 days ago by Profile ML1
A universal "currency" never works in any place.

That can work if you base the 'currency' on some real-world tangible artifact.

A fundamental problem with the present "Cobblestone" unit is that equal measure and credit is given equally to both integer and floating-point calculations, despite the floating-point requiring much greater real-world resources of transistors and electricity as compared to the much more lightweight integer operations.


Hence, can (should) we re-base the Boinc credits on my old idea of energy use or transistor operations based on real-world hardware?...

That would keep us grounded on reality until we can eventually make use of other compute systems such as for going quantum!


Happy fast crunchin',
Martin
28) Message boards : Politics : Linux hits the world (cont #2) (Message 1560353)
Posted 11 days ago by Profile ML1
... It also seems that the Germans of Munich could be about to drop their open source experiment.

There is somewhat more to that story including the old game of "politics"...


See one succinct list of comments on: LinuxVoice - Munich deploying Linux was a disaster ???


Note that:

The Mayor and Deputy Mayor and Microsoft appear to have in whatever way persuaded/arranged for Microsoft to move their German headquarters to Munich...

What 'financial' and 'political' incentives are there?

And the main complaints look to be trite with clear solutions already available even if the 'names/descriptions' used might not be "Microsoft" names...


Regardless, ongoing developments will be very interesting and a good expose of proprietary practices and lock-in and the cost of that...


IT is what we make it?...
Martin
29) Message boards : Politics : Climate Change, 'Greenhouse' effects: Solutions #2 (Message 1560352)
Posted 11 days ago by Profile ML1
Marmot Adorably Ruins Time Lapse of Glacier National Park


Thanks for that.


I like the very practical take on nature:

The folks at Greenpeace apparently weren’t too disappointed by the marmot’s cameo, and have even adopted it for the mascot of their message:

“But let’s be fair about this. This marmot took a minute out of its busy day to show us some love. It’s time for us to do the same. Global warming is shrinking marmot habitat — alpine tundra. Help protect his home from climate change.”



If only we could persuade the climate rapists that the charm and value of nature far far out weigh their selfish greedy polluting profits...

But then, is there any hope for those that live for their greed and the rest of the world and everyone else be damned?


All on our only one planet,
Martin
30) Message boards : Politics : Against ALL women - Infanticide, Slavery, Rape, Trafficking... (Message 1560349)
Posted 11 days ago by Profile ML1
The story for how two young girls came to be found hanged in India gets yet more disgustingly dirty and drags on still:


Hanged India girls' 'rape' in doubt

... The girls were found hanged from a tree in Uttar Pradesh state in May, in a case which sparked global outrage.

Three suspected attackers were taken into custody along with two policemen. At the time a local post-mortem examination confirmed multiple sexual assaults and death due to hanging.

The case was initially investigated by the state police, but later handed over to federal investigators at India's Central Bureau of Investigation (CBI). Correspondents say it is not clear how the CBI will be able to resolve the apparent contradictions between the latest forensic conclusions and the earlier post-mortem performed by the local authorities.

The father of one of the victims said he was shocked by the latest report.

"I don't know whether the samples sent to the labs were of my daughter or of someone else. Ever since the post-mortem was conducted every effort has been made to conceal the facts... Justice is being denied to us,"...



All very murky and dirty in a country trying to claim "1st-world status" yet with a culture that appears to be very backwards and very anti-women...


Better education and a better culture needed?

"Re-educate" the misogynistic 'elders'?...


All in our only one world...
Martin
31) Message boards : Politics : The Israel and Palestine conflict - Part 2 (Message 1560046)
Posted 12 days ago by Profile ML1
Continued ...

Try to avoid calling your fellow posters ...

Romans?

or Assyrians?

or Egyptians?

or Greeks?

or anyone else to have administered the area?


So... What did the Romans do for what general area or district called Palestine?


All in our only one world,
Martin
32) Message boards : Politics : Climate Change, 'Greenhouse' effects: DENIAL (#3) (Message 1559401)
Posted 13 days ago by Profile ML1
And another one... Unfortunately deadly:


Japan landslides kill 32 in Hiroshima prefecture

... triggered after the equivalent of a month's rain fell in the 24 hours up to Wednesday morning, Japan's weather agency said. Images from the scene showed houses buried in mud and rocks...

... A university professor in Hiroshima, JJ Walsh, told the BBC that everyone was surprised by the scale of the storm. "Most people here are used to heavy rain. We have a rainy season. But I think everybody was pretty caught off guard by how much rain it was,"...



An increasingly frequent pattern?...


As already noted:

And for yet another Biblical wet hit in quick succession:

Rain brings flash flooding to Cardiff area

Torrential downpours have brought flash flooding to several parts of Cardiff and surrounding areas, with a landslip halting trains between Radyr and Taffs Well for a time...

... According to the Met Office: "The public should be aware of the risk of localised surface water flooding, with the added hazard of lightning in some areas.

"An unstable and moist flow across southern parts of Britain will provide the basis for some intense showers through today, and with the winds lighter than recent days, these will last longer where they do occur, perhaps producing in excess of 30mm of rain in two or three hours in a few localities. ...




We really are getting unusual repeated deluges with such as this latest:


Clean-up under way after Cambridgeshire flash flooding

The clean-up operation is under way across Cambridgeshire, after torrential storms sparked power cuts and major disruption on the roads.

Electricity was restored by 22:40 BST on Friday to more than 1,400 homes, after about 2in (50mm) of rain fell across the county in an hour...


Sure enough, Scotland got hit also:

Parts of Scotland affected by ex-hurricane Bertha

Parts of Scotland have been badly hit by high winds and heavy rain in the wake of what was Hurricane Bertha.

The Scottish Environment Protection Agency (Sepa) has almost 40 flood warnings in place, covering Aberdeenshire, Speyside, Moray, Caithness and Sutherland, and Tayside. Moray Council said it was going to evacuate about 200 homes at risk of flooding in Elgin.

And ScotRail said train travel was being severely impacted by flooding...

... By early Monday morning, Lossiemouth had recorded almost a month's rainfall in 12 hours...

Has this ever happened before? Let's confine the answer to the last 1000 years.

What was the cause of the above?

[Good strong squealy Scottish drawn out drawl:]

Weeeeeeeeellllllll... Ya seeeeeee...


Emergency funding for Scottish flood damage

... Elgin's £86m flood alleviation scheme was put to the test on Monday when the area was hit by the remnants of Hurricane Bertha. But 200 homes were evacuated over fears the River Lossie would burst its banks where the project is not completed.

Properties in parts of Aberdeenshire were also evacuated as the water level rose...

... One of the most photographed landmarks during the height of Monday's flooding was the Old Bridge of Carr at Carrbridge, a village near Aviemore.

Kumaran Krishnan photographed the crossing two days earlier and said the scene at that time was "serene"... [And later there looks to be a 4metres high raging torrent]...

Torrential rain brought by ex-Hurricane Bertha caused the wettest day of the year so far, with Fair Isle in Shetland seeing 132.6mm of rain between 10:00 on Saturday and 10:00 on Monday - almost double the 70.3mm full-month average for August.

Lossiemouth in Moray was deluged with 100mm of rain during the same time, despite a full-month average of 61.9mm...



So... That's nearly twice the monthly average in a series of heavy downpours over just two days.

The source for this example is the remnants of a hurricane whipped across the Atlantic by an unusually persistently placed jet stream. Add to that the storm intensified rather than dissipated. That doesn't happen for our more usual conditions...


As always, a one off event like this cannot lay blame for anything regarding climate. However, note that if our climate was steady, over your 1000 year period you would expect to have all the freak weather records broken early on to then see the records hold untouched thereafter. (All the typical weather extremes will have already been noted early on if the weather is not getting any more extreme.)

Instead, in recent years we are getting the records for "freak/extreme/unusual weather" steadily repeatedly broken into ever greater extremes.



Something is clearly changing...

And the physics clearly show that a higher concentration of CO2 in our atmosphere leads to warming of the lower atmosphere and from that a greater uptake of water vapour can be expected and from that extra water going up, you get extra water being rained out over a few days cycle.


And the isotope mark of most of that extra proportion of CO2 in our atmosphere is all man-made industrial pollution. Yet more of the extra CO2 is from our farming and environmental destruction.


The pattern looks that we might not be getting any additional storms, but the ones we do get are ever more intense and because of that they are more often noteworthy.


All on our only one planet,
Martin
33) Message boards : Politics : Linux hits the world (cont #2) (Message 1559189)
Posted 13 days ago by Profile ML1
This is a good gem of an article from one of the famous old dogs of the BIG computer world:


Ten Reasons Why You Can't Use GNU/Linux

Many years ago I was still working for Digital Equipment Corporation, but I was also going around the world talking about Free Software and GNU/Linux.

As I talked with people, they would come up to me and say “I would use Linux except...

(... FUD from some closed-source company) or it was no longer correct (it had been correct at one time but was no longer an issue). After a while I realized that for the most part I was answering the same questions over and over again, so I wrote a talk...

... they said “We just can't have the word 'Crap' in the program!”

Perhaps I should have used the word “S__t”...



There's some very good very direct comment in there!



And for those who might not know who "Mad Dog" is: Jon "maddog" Hall

... the Executive Director of Linux International... worked for Western Electric Corporation, Aetna Life and Casualty, Bell Laboratories, Digital Equipment Corporation (Digital), VA Linux Systems, and SGI...

... during his time with Digital that he initially became interested in Linux, and was instrumental in obtaining equipment and resources for Linus Torvalds to accomplish his first port, to Digital's Alpha platform...




IT is very much what we make it...
Martin
34) Message boards : Politics : Computers & Technology 2 (Message 1559117)
Posted 14 days ago by Profile ML1
The end of operating systems & applications as we currently know them?

XP upgrade proves tricky

""Most applications now are not written for an operating system, they are written for a browser," he says."

Good example...

I'm sure you've seen the various use cycles whereby we started off with terminals connected to a central mainframe, to then have that usurped by "workstations" and then desktop PCs, to then a plethora of portables and now back to "mobiles" that depend on an always-on connection back to a "mainframe" (euphemistically called "The Cloud" by Marketing...).


The one thing to note is where physically is your data and applications and who directly controls that.

The Cloud is a wonderful way for Marketing to gain control of your online life and everything that touches...


Perhaps we all need to be very much more aware of a GNU...

Brief comment from GNU/Linux World Domination for the Wrong Reasons:

... At its most basic, free software is about helping users gain control of their computers so that they can participate unhindered in the digital conversations of the networks and the Internet. It's about installing software freely, rather than being dictated to by the manufacturer. It's about using your computer the way that you want, instead of ceding control to lock-down devices installed by software vendors...

... "The goal of the free software movement is to put you in control of the software you use. Then, if you want to make it more powerful, you can work at making it more powerful."...



If that is, there's any public interest for that...


IT is what we allow it to be...
Martin
35) Message boards : Politics : Windows8: The Beginning of The End? Or... Win9 v soon!? (Message 1558869)
Posted 15 days ago by Profile ML1
A colourful continuing "Ouch!" with yet more Marketing to rescue?...


Microsoft cries UNINSTALL in the wake of Blue Screens of Death™

... The fixes issued on Patch Update Tuesday addressed privilege escalation bugs but an apparent font cache clearing issue lead to Windows boxes turning the colour of a clear sky.

The guilty patch run addressed 40 bugs across Internet Explorer and Windows 7 and Win 8 Pro other than Starter and Home Basic.

At the time of writing, 37 pages loaded with questions and snarks about the borked updates were on an English Microsoft community forum.

Altogether three updates were pulled for download from the Microsoft website...



The Return of BSOD: Does ANYONE trust Microsoft patches now?

... Patch early and patch often is the advice of security professionals when it comes to software updates. After all, who needs to be left wide and open to hackers and malware writers when the solution was delivered by the software's maker days, weeks or months before?

Yet sysadmins will be increasingly leery of applying such an approach to Windows systems following Microsoft's latest botch job.

On 12 August Microsoft released 40 updates for Internet Exploder, Windows 7 and Windows 8 Pro.

Very shortly afterwards people began reporting their Windows machines bricking – while others glimpsed something they hadn't seen in a very long time: the Blue Screen of Death. Many thought BSODs were a thing of the past in this brave new Windows 7 (and 8) world.

They were wrong. As ever, people were in the dark over what had gone wrong and why...




There just has to be something suspicious about the need of a "Knowledge Base" that runs to millions of entries with far too many "work-arounds" just for a user to 'experience' an OS...


IT is what we allow it to be...
Martin
36) Message boards : Politics : Windows8: The Beginning of The End? Or... Win9 v soon!? (Message 1558866)
Posted 15 days ago by Profile ML1
... Do you think that MS having financial problems will enhance Linux distrobution? I really doubt it myself.

I doubt so myself also.

However... I think that should MS lose favour or otherwise lose some of what I consider to be their more nefarious lock-in, then the IT world could see a tsunami dam-burst of change.


IT is very much what we allow it to be...
Martin
37) Message boards : Politics : Climate Change, 'Greenhouse' effects: DENIAL (#3) (Message 1558462)
Posted 15 days ago by Profile ML1
Something very visible that cannot be denied:


Global warming is moistening the atmosphere

Human-caused global warming is causing the upper troposphere to become wetter.

We have long suspected that greenhouse gases which cause the Earth to warm would lead to a wetter atmosphere. The latest research published by Eul-Seok Chung, Brian Soden, and colleagues provides new insight into what was thought to be an old problem. In doing so, they experimentally verified what climate models have been predicting. The models got it right… again.

To be clear, this paper does not prove that water vapor is a greenhouse gas. We have known that for years. Nevertheless, the paper make a very nice contribution. The authors show that the long-term increase in water vapor in the upper troposphere cannot have resulted from natural causes – it is clearly human caused...



That effect is becoming ever more noticeable with the ever increasing expansion of noctilucent clouds... There are still a few connections to be made by the circumstances look to be much more than coincidence.

A wetter upper troposphere will have ever increasing consequences for everything lower down...


AND YET!

Facts can convince conservatives about global warming – sometimes

... when they understand climate basics, some conservatives are more likely to accept that climate change is happening...

... While there’s a 97% consensus among climate science experts and their research that humans are causing climate change, only about 67% of Americans believe global warming is even happening, including 25% of Tea Party members and 61% of other Republicans. Only about half of Americans realize that humans are causing global warming.

Social scientists have been investigating this disconnect between the evidence and expert consensus, and public opinion...





So what does it take? Another demonstration by King Canute?...

Or do we have to wait until too late and all has been washed away to oblivion?


All on our only one planet,
Martin
38) Message boards : Politics : May you live in Interesting Times - The new force of China? (Message 1557916)
Posted 17 days ago by Profile ML1
That's a really sad story anniet, how heartbreaking never to see your children again. Heartless and cruel.


Yep :( They played with her right till the end too when she was in the hospice dying of cancer. There are words that spring to mind...

Rather sad and unnecessary all round.


Martin, also thanks for the links, but update on Ai Weiwei earlier this year..
an interview with ai weiwei


Thanks for the update Hev.

Good article, thanks.


This made me beam :)

with characteristic mischief, the artist has turned the table on his tormentors and provided them with what they want for free. While they record Ai, he records himself, relaying his movements (and those of people around him) to the world in a constant stream, via Twitter and Instagram.

The rest did not... :(

A good example of some positive light despite dark adversity.


Two notable points from the article:

I ask if the government is still afraid of him. ‘Afraid of me?’ he says, stretching the last vowel to emphasise his incredulity. ‘If I can freely express myself, they have reason to be afraid of me. But if my words cannot get on the [Chinese] internet or newspaper or any media, then why are they so afraid of me?’

Inside China, Ai’s impact is neutralised: domestic media cannot mention his name. He talks about being officially cast as a ‘disease’, since the government worries that his calls for free speech and universal human rights might spread like a virus.


and:

At the heart of the matter is the Communist Party’s shaky claim to legitimacy. ‘You know, not my father’s generation, not my generation, not even my son’s generation will see voting,’ Ai passionately says. ‘So nobody can exercise their rights in public, [have] public opinions, or give anything related to public expression. That indicates several things: first you [the Party] are not legitimate, you can never be confident… So that puts you on a very fragile base. This is a fundamental philosophical problem. China has an identity crisis and is not intending to fix it.


Such is a very different old world,

All in our only one world,
Martin
39) Message boards : Politics : Computers & Technology 2 (Message 1557914)
Posted 17 days ago by Profile ML1
There is an alternative to search?


Inside DuckDuckGo, Google's Tiniest, Fiercest Competitor

In 2008, launching a search engine seemed like a crazy idea...

... How could DuckDuckGo, a tiny, ... startup, go up against Google? One way, ... was by respecting user privacy. Six years later, we're living in the post-Snowden era, and the idea doesn't seem so crazy...

... Each of these things moved the traffic needle for DuckDuckGo, but none of them came close to sparking anything like the massive spike in queries the company saw last July. That's when Edward Snowden first revealed the NSA's extensive digital surveillance program to the world. The little blue line on the chart hasn't stopped climbing...

... The result was DuckDuckGo, a search engine offering direct answers to people's queries, rather than merely delivering a list of links. Below these so-called "Instant Answers," the site still displays traditional, link-by-link search results ... but, crucially, they're filtered and reorganized to reduce spam...

... "When you do a search, you generally want an answer. You don't necessarily want to click around links," Weinberg says. "It's our job to try to get an answer. Our grand vision is that that happens for 80% of queries, even for very niche things." To deliver these answers, DuckDuckGo relies on a mixture of third-party data sources and the deep--sometimes bizarrely arcane--knowledge of its growing community of users and developers...

... It quickly became clear that taking a no-holds-barred approach to privacy would give DuckDuckGo a unique selling point as Google gobbled up more private user data. So the company positioned itself accordingly and started amassing attention as the issue of online privacy slowly ballooned in the public's consciousness.

"It was extreme at the time," Weinberg says. "And it still may be considered extreme by some people, but I think it's becoming less extreme nowadays. In the last year, it's become obvious why [innocent] people don't want to be tracked."...




IT is what we make it and allow it to be...
Martin
40) Message boards : Politics : Computers & Technology 2 (Message 1557321)
Posted 18 days ago by Profile ML1
Ain't progress a bitch!

Telephone rings...

"Good morning, Daimler HQ, how may I help you?"
"May I speak to Hans please"
"Sorry, Hans is on vacation, Monika is available to deal with Hans workload, do you wish to speak to her?
"Thank you, yes I do"

Daimler makes another healthy slice of profit due to that "courtesy".

Think you need to get out more or visit "Oriental Industry"

Too much emphasis is being placed on I.T being the be-all of business where I.T geeks can't see further than their nose.

I see you're missing the point entirely.

We were talking about email which is a directed communication direct to some company functionary. Email systems can be set to automatically forward/copy email if someone is unavailable. No silly "I'm not in" messages needed to waste time.

For your phone call example, you have that old-style scenario when going through a receptionist. Note how in your own example, your imaginary receptionist is helpfully automatically redirecting you and announcing the alternate functionary to help you.

Your "holiday email" style response would instead be:

"Hans is on vacation, please call again, goodby."


Again, for my own example, for all the direct-dial numbers, there is an automatic redirect to the next responsible person or to one of the secretaries for any external call that is not picked up.


All just a question of offering helpful courteous service rather than giving your customers the "runaround".

IT is what we make it,
Martin


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