Windows update stopped Seti@home Dead in its tracks, please help

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Profile Jared Wilder
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Message 1916452 - Posted: 2 Feb 2018, 7:02:09 UTC

so after trying to diagnose the problem myself for about a week with no luck ive decided to ask for help.

the seti@home screen saver just wont turn on! my computer runs at 3 or 4% at idle and around 25-30% while gaming/live-streaming but recently the screen saver will flick on and then immediately flick off again. it wont even come up when i try to start a preview from the windows display settings. not really sure what happend but i haven't been able to crunch on this computer since and it ran fine until about January 18th when it stopped dead

any advice would help
thanks
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Message 1916453 - Posted: 2 Feb 2018, 7:36:20 UTC - in response to Message 1916452.  

Perhaps Microsoft finally went ahead with what they threatened about and disabled the screen saver for everything but the lock screen? If that's the case, there's no going back.

One other option is that during the update your videocard drivers were updated with ones given out by Windows, and that these miss OpenCL, required for the screen saver.
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Message 1916994 - Posted: 5 Feb 2018, 3:11:00 UTC

2/4/2018 6:45:16 PM | | Starting BOINC client version 7.8.3 for windows_x86_64
2/4/2018 6:45:16 PM | | log flags: file_xfer, sched_ops, task
2/4/2018 6:45:16 PM | | Libraries: libcurl/7.47.1 OpenSSL/1.0.2g zlib/1.2.8
2/4/2018 6:45:16 PM | | Data directory: E:\BOINC DATA
2/4/2018 6:45:16 PM | | Running under account JARVIS
2/4/2018 6:45:20 PM | | CUDA: NVIDIA GPU 0: GeForce GTX 1070 (driver version 390.65, CUDA version 9.1, compute capability 6.1, 4096MB, 3558MB available, 7046 GFLOPS peak)
2/4/2018 6:45:20 PM | | OpenCL: NVIDIA GPU 0: GeForce GTX 1070 (driver version 390.65, device version OpenCL 1.2 CUDA, 8192MB, 3558MB available, 7046 GFLOPS peak)
2/4/2018 6:45:20 PM | | Host name: JARVIS
2/4/2018 6:45:20 PM | | Processor: 16 AuthenticAMD AMD Ryzen 7 1700 Eight-Core Processor [Family 23 Model 1 Stepping 1]
2/4/2018 6:45:20 PM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 htt pni ssse3 fma cx16 sse4_1 sse4_2 movebe popcnt aes f16c rdrandsyscall nx lm avx avx2 svm sse4a osvw skinit wdt tce topx page1gb rdtscp fsgsbase bmi1 smep
2/4/2018 6:45:20 PM | | OS: Microsoft Windows 10: Core x64 Edition, (10.00.16299.00)
2/4/2018 6:45:20 PM | | Memory: 31.93 GB physical, 36.68 GB virtual
2/4/2018 6:45:20 PM | | Disk: 931.02 GB total, 779.80 GB free
2/4/2018 6:45:20 PM | | Local time is UTC -8 hours
2/4/2018 6:45:20 PM | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID 8337840; resource share 100
2/4/2018 6:45:20 PM | SETI@home | General prefs: from SETI@home (last modified 13-Nov-2017 20:23:44)
2/4/2018 6:45:20 PM | SETI@home | Computer location: home
2/4/2018 6:45:20 PM | SETI@home | General prefs: no separate prefs for home; using your defaults
2/4/2018 6:45:20 PM | | Reading preferences override file
2/4/2018 6:45:20 PM | | Preferences:
2/4/2018 6:45:20 PM | | max memory usage when active: 16347.94 MB
2/4/2018 6:45:20 PM | | max memory usage when idle: 29426.29 MB
2/4/2018 6:45:20 PM | | max disk usage: 5.00 GB
2/4/2018 6:45:20 PM | | max CPUs used: 4
2/4/2018 6:45:20 PM | | don't compute while active
2/4/2018 6:45:20 PM | | don't use GPU while active
2/4/2018 6:45:20 PM | | suspend work if non-BOINC CPU load exceeds 15%
2/4/2018 6:45:20 PM | | (to change preferences, visit a project web site or select Preferences in the Manager)
2/4/2018 6:45:21 PM | | Suspending computation - computer is in use
2/4/2018 6:45:21 PM | | Suspending network activity - computer is in use
2/4/2018 7:07:33 PM | | Resuming network activity
2/4/2018 7:07:37 PM | SETI@home | Sending scheduler request: To report completed tasks.
2/4/2018 7:07:37 PM | SETI@home | Reporting 1 completed tasks
2/4/2018 7:07:37 PM | SETI@home | Requesting new tasks for CPU and NVIDIA GPU
2/4/2018 7:07:38 PM | SETI@home | Scheduler request completed: got 0 new tasks
2/4/2018 7:07:38 PM | SETI@home | Project has no tasks available
2/4/2018 7:07:47 PM | | Suspending computation - computer is in use
2/4/2018 7:07:47 PM | | Suspending network activity - computer is in use


this is what happened when my computer tried to run the screen saver, it looked like it was going to run the screen saver and then it blinked on and off and stopped calculating, very frustrating. and if its a windows thing wouldn't we be seeing hundreds of people reporting the exact same problem at about the exact same time?
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Message 1917034 - Posted: 5 Feb 2018, 9:50:28 UTC - in response to Message 1916994.  

Not everyone runs the screen saver anymore.
One other option it could be is that you are now only running tasks on the GPU. Tasks on the GPU don't have the graphics application, so they cannot show the Seti screen saver but will show the default BOINC screen saver instead. If that one doesn't show either, then it's definitely something in Windows.

Your drivers look fine to me.
By the way, work can run fine without the screen saver. The screen saver isn't necessary to do work, it's just eye-candy. And with monitors these days being LCD, LED, OLED etc. a screen saver isn't necessary anymore as these hardly burn in (if at all, but certainly not permanently), and that's what the screen saver was invented for to prevent: burning in of static images.
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Message 1922300 - Posted: 3 Mar 2018, 3:56:55 UTC - in response to Message 1917034.  

Had the same problem here for about 10 days. Boinc & Seti were running fine for the last year on current machine.

Hardware config has been stable - no changes.

Only software change was a Geforce driver update and several windows updates, both on the day Boinc stopped.

Tried removing/ reinstalling updates & Boinc / Seti, as well as troubleshooting power management - no joy. Updated drivers - also no joy.

Screen saver, power management no longer activate at all.

I'd suspect this is a Windows 7 problem, but Boinc also no longer loads at start-up, although it is checked in msconfig startup settings.

Any suggestions would be most appreciated.

Thanks, erik
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Message 1922307 - Posted: 3 Mar 2018, 4:08:34 UTC - in response to Message 1922300.  

Forgot to mention - even when i load BOINC manually, it never begins processing work. CPU usage stays at zero when the compute is otherwise idle.

Very odd...

erik
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Message 1922393 - Posted: 3 Mar 2018, 10:33:24 UTC - in response to Message 1922300.  

I'd suspect this is a Windows 7 problem, but Boinc also no longer loads at start-up, although it is checked in msconfig startup settings.
That says nothing, that's the BOINC Manager loading from the registry, whether it auto-starts or not. It's set for me too, but I don't allow BOINC to start with my system. Better check that in BOINC Manager -> Options -> Other options, see if "Run Manager at login?" is checked.

Can you run BOINC Manager?
If you can, can you please post your start-up log (from the Event Log, in BOINC Manager press CTRL+SHIFT+E, copy all)?
And simple question, but does your BOINC have work cached? If it doesn't it cannot run it either.
Do you have the project set to No New Tasks perhaps? The button will show Allow New Tasks as the buttons show the option you have, not the state they're in.
Activity menu isn't set to Suspend?
Project isn't suspended?
Individual tasks aren't suspended?
Jord

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Message 1922420 - Posted: 3 Mar 2018, 14:01:54 UTC - in response to Message 1922393.  

Thanks for your quick reply.

Here is the most recent start-up log:


3/3/2018 8:44:09 AM | | cc_config.xml not found - using defaults
3/3/2018 8:44:09 AM | | Starting BOINC client version 7.8.3 for windows_x86_64
3/3/2018 8:44:09 AM | | log flags: file_xfer, sched_ops, task
3/3/2018 8:44:09 AM | | Libraries: libcurl/7.47.1 OpenSSL/1.0.2g zlib/1.2.8
3/3/2018 8:44:09 AM | | Data directory: C:\ProgramData\BOINC
3/3/2018 8:44:09 AM | | Running under account Dell T7500
3/3/2018 8:44:09 AM | | CUDA: NVIDIA GPU 0: GeForce GTX 1050 Ti (driver version 391.01, CUDA version 9.1, compute capability 6.1, 4096MB, 3048MB available, 2235 GFLOPS peak)
3/3/2018 8:44:09 AM | | OpenCL: NVIDIA GPU 0: GeForce GTX 1050 Ti (driver version 391.01, device version OpenCL 1.2 CUDA, 4096MB, 3048MB available, 2235 GFLOPS peak)
3/3/2018 8:44:09 AM | | Host name: DellT7500-PC
3/3/2018 8:44:09 AM | | Processor: 16 GenuineIntel Intel(R) Xeon(R) CPU X5687 @ 3.60GHz [Family 6 Model 44 Stepping 2]
3/3/2018 8:44:09 AM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 cx16 sse4_1 sse4_2 popcnt aes syscall nx lm vmx smx tm2 dca pbe
3/3/2018 8:44:09 AM | | OS: Microsoft Windows 7: Professional x64 Edition, Service Pack 1, (06.01.7601.00)
3/3/2018 8:44:09 AM | | Memory: 48.00 GB physical, 95.99 GB virtual
3/3/2018 8:44:09 AM | | Disk: 447.03 GB total, 222.35 GB free
3/3/2018 8:44:09 AM | | Local time is UTC -5 hours
3/3/2018 8:44:09 AM | | VirtualBox version: 5.2.8
3/3/2018 8:44:09 AM | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID 8242107; resource share 100
3/3/2018 8:44:09 AM | SETI@home | General prefs: from SETI@home (last modified 16-Apr-2017 23:24:54)
3/3/2018 8:44:09 AM | SETI@home | Computer location: home
3/3/2018 8:44:09 AM | SETI@home | General prefs: no separate prefs for home; using your defaults
3/3/2018 8:44:09 AM | | Reading preferences override file
3/3/2018 8:44:09 AM | | Preferences:
3/3/2018 8:44:09 AM | | max memory usage when active: 24574.79 MB
3/3/2018 8:44:09 AM | | max memory usage when idle: 44234.62 MB
3/3/2018 8:44:09 AM | | max disk usage: 89.41 GB
3/3/2018 8:44:09 AM | | max CPUs used: 9
3/3/2018 8:44:09 AM | | don't compute while active
3/3/2018 8:44:09 AM | | don't use GPU while active
3/3/2018 8:44:09 AM | | suspend work if non-BOINC CPU load exceeds 25%
3/3/2018 8:44:09 AM | | (to change preferences, visit a project web site or select Preferences in the Manager)
3/3/2018 8:44:09 AM | | Suspending computation - computer is in use
3/3/2018 8:44:09 AM | | Suspending network activity - computer is in use
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Message 1922425 - Posted: 3 Mar 2018, 14:20:29 UTC - in response to Message 1922393.  
Last modified: 3 Mar 2018, 14:24:12 UTC

I'd suspect this is a Windows 7 problem, but Boinc also no longer loads at start-up, although it is checked in msconfig startup settings.
That says nothing, that's the BOINC Manager loading from the registry, whether it auto-starts or not. It's set for me too, but I don't allow BOINC to start with my system. Better check that in BOINC Manager -> Options -> Other options, see if "Run Manager at login?" is checked.

Can you run BOINC Manager?
If you can, can you please post your start-up log (from the Event Log, in BOINC Manager press CTRL+SHIFT+E, copy all)?
And simple question, but does your BOINC have work cached? If it doesn't it cannot run it either.
Do you have the project set to No New Tasks perhaps? The button will show Allow New Tasks as the buttons show the option you have, not the state they're in.
Activity menu isn't set to Suspend?
Project isn't suspended?
Individual tasks aren't suspended?



"Run Manager at login" is checked.
I can run BOINC Manager from the start menu. It does not run at login,
BOINC Manager is set to cache work 0.1 days minimum & store 0.5 days additional. I don't know how to determine if those caches are actually filled.
Project is not set to No New Tasks. The button shows No New Tasks.
All 3 options on the Activity menu are set to "based on preference". None are set to Suspend.
The project is not suspended. the status box is blank and the button shows "suspend"
Individual tasks show "suspended - computer in use".

Appreciate your assistance with this. I've run BOINC for many years, but never had any difficulty with it, so i know almost nothing about it.

erik[/b]
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Message 1922446 - Posted: 3 Mar 2018, 15:27:18 UTC - in response to Message 1922425.  
Last modified: 3 Mar 2018, 15:27:58 UTC

Well, according to your task list you have 143 tasks in progress, and today returned one task of those.

You have set your preferences not to do calculations on CPU or GPU when the computer is busy.
If you haven't been active on that computer in the past days, something else on it may have made it look as if the system was busy. We know of certain USB connected paraphernalia (joystick, controller, speakers) that make it look as if the system is busy. Also certain mice are very sensitive, or have a hair in the infra-red or laser reader hole that makes it never go to sleep. Unplugging these, or turning them off, will usually help.

Lastly, if something else on the computer is using the computer heavily, this may invoke your suspend work if non-BOINC CPU load exceeds 25% setting. Increasing this value, or setting it to zero (off) may be needed here.
Jord

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Message 1922450 - Posted: 3 Mar 2018, 15:39:45 UTC - in response to Message 1922446.  

Thanks for the assistance.

i believe there is something preventing the computer from being inactive.

I reset inactivity period to 1 min, and BOINC will now start processing about 50% of the time. The other 50% it remains suspended . This suggests something mechanical.

Currently the only USB devices I have plugged in are ancient trackball, keyboard & joystick.

Thanks for your help in narrowing it down.

erik
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Message 1922469 - Posted: 3 Mar 2018, 17:16:16 UTC

Ancient tracker ball ..... Some years ago I had one that sat there jittering, not enough to be visible bur just enough to prentend to be moving, over 24 hours the pointer moved about a third down the screen.
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Message 1922484 - Posted: 3 Mar 2018, 18:17:35 UTC - in response to Message 1922469.  

Ancient tracker ball ..... Some years ago I had one that sat there jittering, not enough to be visible bur just enough to prentend to be moving, over 24 hours the pointer moved about a third down the screen.


I had a joystick so the same, if you went into the joystick setup, you could actually see the pointer "vibrating" slightly
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Message 1922824 - Posted: 5 Mar 2018, 0:53:25 UTC

I replaced the trackball and have power management and BOINC screensaver working again.

I may have an issue with joystick/throttle, so leaving them unplugged for now.

Still cannot get BOINC to start upon boot, but I'll work on that.

Back up & processing work units again.

Thanks for all your assistance.

erik
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Message 1922873 - Posted: 5 Mar 2018, 5:52:41 UTC

Glad to see you've managed one step forwards.
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Questions and Answers : Windows : Windows update stopped Seti@home Dead in its tracks, please help


 
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