Issues with donations to SETI - who has the same experiences?

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Profile Schmeily
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Message 1898718 - Posted: 2 Nov 2017, 17:43:18 UTC
Last modified: 2 Nov 2017, 17:48:31 UTC

If you do not have creditkate, you can donations via PayPal via GPU group.
that's what it says on the donations page.

I donated $ 25 via PayPal on the 2016 September 16th through the website http://www.gpuug.org/.

To date, I have not received the green star.

3 times Inquiry about the contact-form GPU users - no answer
a mail to donors@ssl.berkeley.edu - no answer
--- (Explanation on the donation page: If you have any questions, please send e-mail to: donors@ssl.berkeley.edu.)
a mail to the founder of GPU-group - no answer

Does the money arrive at SETI?
I do not know if I donate again ?!
Does SETI no longer need money?
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Message 1898719 - Posted: 2 Nov 2017, 17:45:22 UTC - in response to Message 1898718.  

I shall request that this be looked into.
Meow!
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Profile Schmeily
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Message 1898723 - Posted: 2 Nov 2017, 17:50:33 UTC - in response to Message 1898719.  

I shall request that this be looked into.
Meow!


that would be very nice, thanks
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Message 1898726 - Posted: 2 Nov 2017, 17:58:56 UTC

Thanks for reminding me that my green star had collapsed into a black hole.

Just renewed via debit card - we can check that the credit/debit card route still works.
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Message 1898739 - Posted: 2 Nov 2017, 19:23:42 UTC - in response to Message 1898726.  

And there it is.
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Message 1898842 - Posted: 3 Nov 2017, 8:33:44 UTC - in response to Message 1898718.  

GPUG donations don't go directly to SETI, but pass through for nothing. A good thing. While I'm sure they do their best to make sure individual donors are identified to SETI, sometimes there is a break in the chain, and our information doesn't get to the right place within SETI. When this happened to me a couple of years back I had to resort to a PM to Eric Korpela who sorted it out.
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Message 1898843 - Posted: 3 Nov 2017, 8:39:56 UTC

Another $50 on its way:

You gave $50.00
to SETI@home
on November 3, 2017
via Visa
Your confirmation number is 290881

Now wait for the green star to re-appear
Bob Smith
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Message 1898867 - Posted: 3 Nov 2017, 13:26:20 UTC - in response to Message 1898850.  
Last modified: 3 Nov 2017, 13:31:23 UTC

I think that the "official" Autumn appeal will start in a couple of weeks, but my email came yesterday.

Either a quick pm to Eric or Uli usually sorted a missing green star out :-)

I asked Uli on behalf of Schmeily. She said it had to be handled by Eric.
I am sending him a message now.
Hang in there, Schmeily.

Meow.

BIG EDIT.......BIG EDIT........
Wait a minute here.
Schmeily.............that donation is over a year old.
Green stars only last a year.
I cannot get that fixed when the donation is that old.
Please make a new donation and I shall make sure that your green star is taken care of if it does not work properly.

Meow!
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Message 1898879 - Posted: 3 Nov 2017, 14:09:18 UTC

However it can appear as part of your donations record.
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Profile Schmeily
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Message 1898891 - Posted: 3 Nov 2017, 15:58:02 UTC - in response to Message 1898867.  
Last modified: 3 Nov 2017, 16:00:51 UTC


BIG EDIT.......BIG EDIT........
Wait a minute here.
Schmeily.............that donation is over a year old.
Green stars only last a year.
I cannot get that fixed when the donation is that old.
Please make a new donation and I shall make sure that your green star is taken care of if it does not work properly.
Meow!


No sorry, the donation is from September 2017.
Here is the confirmation from PayPal. https://www.team-space-quest.de/data-download/donation.pdf
I have donated via the official form to GPU users with the SETI ID and email address.

look this: http://www.gpuug.org/donationlist/directtoseti
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Message 1898903 - Posted: 3 Nov 2017, 16:56:06 UTC - in response to Message 1898891.  


BIG EDIT.......BIG EDIT........
Wait a minute here.
Schmeily.............that donation is over a year old.
Green stars only last a year.
I cannot get that fixed when the donation is that old.
Please make a new donation and I shall make sure that your green star is taken care of if it does not work properly.
Meow!


No sorry, the donation is from September 2017.
Here is the confirmation from PayPal. https://www.team-space-quest.de/data-download/donation.pdf
I have donated via the official form to GPU users with the SETI ID and email address.

look this: http://www.gpuug.org/donationlist/directtoseti

OK....
Thank you for the clarification.
I shall see if I can contact Eric then.

Meow!
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Message 1898954 - Posted: 3 Nov 2017, 21:34:59 UTC

And Eric replied that he is looking into it.
He has a number of others to try to fix as well.
The kitties say 'Thank you, Eric!'

Meow.
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Message 1899030 - Posted: 4 Nov 2017, 5:03:37 UTC

Trouble-shooting 101 - on your account page there is this question:

Are all your donations anonymous?

If you answer "yes" you will not see a green star. If you answer "no" you will see a green star if you have donated in the past 12 months.

This probably doesn't cover the original question about donations through the GPUUG, but it may answer questions for people who make donations directly through the forum link and still don't see their green stars.
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Message 1899210 - Posted: 5 Nov 2017, 1:36:45 UTC - in response to Message 1899030.  

Trouble-shooting 101 - on your account page there is this question:

Are all your donations anonymous?

If you answer "yes" you will not see a green star. If you answer "no" you will see a green star if you have donated in the past 12 months.

This probably doesn't cover the original question about donations through the GPUUG, but it may answer questions for people who make donations directly through the forum link and still don't see their green stars.

Schmeily, have you checked your account to see that you do not have the anonymous option on?
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Message 1899258 - Posted: 5 Nov 2017, 8:19:57 UTC - in response to Message 1899210.  

Status:
===============================================
Number of donations 2
Total amount $50.00
Last donation received 28 Apr 2016, 7:00:00 UTC
Are all your donations anonymous? yes (click here to change)
===============================================
Date Amount (US) Source** Transaction ID*** Anonymous?
2 May 2011, 7:00:00 UTC $25 UC Giving 74119
28 Apr 2016, 7:00:00 UTC $25 UC Giving 180378
===============================================
Donation from 16 Sep 2017 not listet.
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Message 1899266 - Posted: 5 Nov 2017, 9:17:17 UTC - in response to Message 1899258.  

Status:
===============================================
Number of donations 2
Total amount $50.00
Last donation received 28 Apr 2016, 7:00:00 UTC
Are all your donations anonymous? yes (click here to change)
===============================================
Date Amount (US) Source** Transaction ID*** Anonymous?
2 May 2011, 7:00:00 UTC $25 UC Giving 74119
28 Apr 2016, 7:00:00 UTC $25 UC Giving 180378
===============================================
Donation from 16 Sep 2017 not listet.

Well, the above info says donations are anonymous.
If that is correct, that is why your star is not showing.
Edit your account and set anonymous to 'no', and that might fix things right up.

Meow?
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Message 1899267 - Posted: 5 Nov 2017, 9:18:45 UTC

I`m not sure the donation will be listed in the seti account if made via GPU users group website.


With each crime and every kindness we birth our future.
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Message 1899270 - Posted: 5 Nov 2017, 9:28:38 UTC

Well, first we have to make sure the account is set correctly.
If that does not fix his star, then the donation itself can be looked into further.

Meow.
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Message 1899336 - Posted: 5 Nov 2017, 16:24:38 UTC - in response to Message 1899267.  

Any donation through GPUG's website has to be manually recorded into the appropriate SETI database, that can take a time, depending who does the work at GPUG & who is around SETI at the time.
You might need to furnish Eric (who is the most probable person in SETI to do the job) with copies of any emails GPUG sent you acknowledging the donation. Send Eric a PM, and ask him to help, and what information he needs to help you.
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Message 1903444 - Posted: 29 Nov 2017, 7:43:31 UTC
Last modified: 29 Nov 2017, 8:20:22 UTC

Hi! I have a visa card but only in Russian rubles. Can I donate to SETI?
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Message boards : Cafe SETI : Issues with donations to SETI - who has the same experiences?


 
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