Uh Chris... did you just call me, everybody in my profession and anyone who has ever worked in a hospital stupid?

Medical profession is of course excepted, that is a calling to help humanity, not the same thing at all as in a retail or service context. You knew that of course.

No, I did not. But now that you have clarified it, are you calling Miz Julie stupid for working in customer service? Are you calling Ulibelle stupid for helping members of the public understand their taxes?

If "New Chris" insists on making incredibly insensitive and hurtful statements, "New Chris" is going to get called on every gosh darn one of them that I happen to so unfortunately stumble upon.

That's where rule #8 enters the scene...

...#8 Use the "ignore" button where required. :-)

That's where rule #8 enters the scene...

...#8 Use the "ignore" button where required. :-)

I try to save the "ignore" button for posters who have entirely exhausted my legendary patience. Chris is a friend. Always has been. Always will be.

Young Chris knows that part of my misspent youth
was spent as a peace officer. Young Chris knows
that I always acted with the utmost regard for
civil rights, and law. Besides I am one hell of
a nice person!
Like others, Young Chris can not read the news
papers and not be affected by some of the sadness
reported in them. I hope he thinks I am a friend,
and if he likes I saw another sports story from
Europe.

---

I know, was just being mischievous :-)

However, sometimes a friend has to be cruel to be kind. Hmm, maybe that could be a rule...

It has changes since your visit. It is now "Have a good one."

Hey that is much better, I can go along with that.

Uh Chris... did you just call me, everybody in my profession and anyone who has ever worked in a hospital stupid?

Medical profession is of course excepted, that is a calling to help humanity, not the same thing at all as in a retail or service context. You knew that of course.

...#99 - Don't talk to grumpy old fogeys, just smile at them :-)

Good advice, a swift knee in the nuts often hurts :-))

Dealing with the public is never easy, they expect too much and never say thankyou, but at the same time those on the other side of the fence do not help. I swear by all that I hold dear that the next ethnic technical call centre that replies with

[Monotone robot script on]
Thank you for calling XYZ, how may I help you today?
I have an internet problem
I'm sorry to hear that, what is your telephone number please?
I am ringing you from it.
Thank you for that information ......
[Monotone robot script continues ....]

I shall jump off Beachy head and leave all my money to the cats home!

How NOT to deal with the public.

I for one allways say thankyou when I have been waited on or checking out or doing business at the bank.
It pays itself back when you see the same person week after week.

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[/quote]

Old James

I for one always say thank you when I have been waited on or checking out or doing business at the bank.
It pays itself back when you see the same person week after week.

Please, Thank you, and You're Welcome - three phrases that I was taught were mandatory when dealing with others, but seem seldom used nowadays...

---

Donald
Infernal Optimist / Submariner, retired

You people are starting to sound
very much like Canadians....




All Hail celttooth The New Pun King!

---

The customer is always right, unless he or she is so completely and utterly wrong that the question doesn't even make sense.

---

David
Sitting on my butt while others boldly go,
Waiting for a message from a small furry creature from Alpha Centauri.

The customer is always right, unless he or she is so completely and utterly wrong that the question doesn't even make sense.

No, the Customer is always right. When they become wrong, they cease to be a customer.

Please, thank you, and your are welcome are just a plain must in the service industry. You as a customer don't want the person doing the service for you upset with you. Then you have no idea what that "service" may entail.

On too many occasions I've stopped to comment on how rude or demanding a previous person has been to the help. Never fails to give them a chance to unload, lets them know I'm not an a**hole and they treat me as a different person than the last slob. Add in a smile, please and thank you, then they can deal with others from a much better space. Pay it forward.

I'm sorry is also a wonderful phrase, especially when you know you are going to be a PITA.

---

The Walgreens personnel around here have apparently been instructed to say, "Welcome to Walgreens", and "Be Well" to every human being in the store. If I don't make eye contact with them, I really don't want to be Welcomed because it makes me feel obligated to say something back.

---

The mind is a weird and mysterious place

Thankfully there is no Walgreens in Barstow CA, though there is a RiteAid Pharmacy, thankfully they don't go in for greeters, though they will ask at the register, 'Is this your first time at RiteAid?'

---

The T1 Trust, PRR T1 Class 4-4-4-4 #5550, 1 of America's First HST's

I really don't want to be Welcomed because it makes
me feel obligated to say something back.

Regardless of what any one has said to us, we
have never felt the obligation to reply to any
person based on that happenstance.

---

Please don't aggressively try to sell me something the minute I walk into a store. I like to be left alone to browse. There are stores I totally avoid because of aggressive sales people. I know they don't really want to know how my day is going. I know this because sometimes I tell them if they are really persistent.

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Reality Internet Personality

Customer service jobs are easy to get. I am sort of in one, by virtue of the fact I work as the overnight manager of a hotel, but I'm really much better placed in a back room somewhere. ;~)

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The mind is a weird and mysterious place

Customer service jobs are easy to get. I am sort of in one, by virtue of the fact I work as the overnight manager of a hotel, but I'm really much better placed in a back room somewhere. ;~)

I've done them before and it has taught me to have great compassion for those who have to deal with the general public and be polite about it.

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Reality Internet Personality

Customer service jobs are easy to get. I am sort of in one, by virtue of the fact I work as the overnight manager of a hotel, but I'm really much better placed in a back room somewhere. ;~)

I've done them before and it has taught me to have great compassion for those who have to deal with the general public and be polite about it.

Stir in a generous dose of alcohol with the general public I deal with on a nightly basis.

---

The mind is a weird and mysterious place

I have been on both sides of the public service fence.
I sold stereo equipment for many years part time. That was rather enjoyable, as most of those I dealt with shared my enthusiasm for music and the equipment to display it at it's best.
I also sold electronic parts and industrial electronics for almost 18 years. Again, those who I dealt with were generally looking for help in a field I had expertise in, so few bad apples there.

I have also been a 'difficult customer' on the other side of the fence. As you may have gleaned from my posting temperament, I can be VERY particular in what I desire and how I am treated as a customer. I don't take NO for an answer, and am not shy about going over someone's head to their superior if I am not getting what I think I deserve. I would not say that I am extremely difficult, but I expect the right answers. And if you cannot provide them, I'll go up the food chain and find somebody who can.

Having said that, I can also say that being a polite customer is always the best way to get the best service. Even if you are a bit demanding, doing it in a polite way and treating the person serving you as an equal, not a servant, is the best way to get what you want.

Meow.

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"Freedom is just Chaos, with better lighting." Alan Dean Foster