Need some help or advice

Message boards : Number crunching : Need some help or advice
Message board moderation

To post messages, you must log in.

Previous · 1 · 2 · 3 · 4 · Next

AuthorMessage
bluestar

Send message
Joined: 5 Sep 12
Posts: 6995
Credit: 2,084,789
RAC: 3
Message 1659006 - Posted: 29 Mar 2015, 21:49:22 UTC
Last modified: 29 Mar 2015, 21:55:06 UTC

Came back here this evening.

Do not want to disturb, but apparently his monitor is working, but not the mouse.

Perhaps try replacing the mouse with a different one, James.

My system is a 3970X. It means it is a powerful one. As it also is Windows Ultimate, 64-bits, it may be something else than what James is using.

From the icon for nVidia in the system tray, I am being told that the IRQ, or interrupt for the device (meaning the graphics card and not the monitor) is 32.

Using Control Panel for the same (no icon for the mouse which is a borrowed one, or maybe gift and having a lead element inserted into a slot for support), it a very good one except for a side knob on the left which sometimes is in the way.

Therefore I do not know the particular model for this mouse, only that it is connected by means of USB. Correcting myself here, I now am able to tell that it is in fact a Microsoft product and not Logitech, which initially was assumed.

Also that it is a HID-compatible mouse.

Checking further out, the driver is 6.1.7600.16385 with datestamp 06.21.2006.

But it is working and better than most others I have been using. The IRQ for the mouse apparently is not readily available, though.

This definitely is something I should have known better about at an earlier stage.

Also as BilBg is pointing out, either a graphics card or a mouse may get in conflict with a hard disc as well, either because of DMA, or a given interrupt.
ID: 1659006 · Report as offensive
Darth Beaver Crowdfunding Project Donor*Special Project $75 donorSpecial Project $250 donor
Avatar

Send message
Joined: 20 Aug 99
Posts: 6728
Credit: 21,443,075
RAC: 3
Australia
Message 1659096 - Posted: 30 Mar 2015, 2:27:15 UTC
Last modified: 30 Mar 2015, 2:34:02 UTC

James your using a Logitec mouse . I also have one and i have had the same type of problem .

Logitec has a extra app that you will have to run and it shuts the drivers down then resets them .

I also have the Logitec gaming pad and i believe this is what causes the problem for me

When i have had problems with either the mouse or keyboard or game pad i have to rerun the Logitech gaming sofwhere program .

When i run it i have to unplug the wireless usb connector and then wait for the program to tell me when to plug it back in and then follow the on screen promts . Everytime i have done this it fixes the problem .

even tho the mouse & keyboard usb thinggy is seperate from the gaming pad usb thinggy some how they both occanonly stuff up .

either the mouse goes all over the place or the keyboard stops working even if i'm not using the gaming pad or have it pluged in .

I like Logitech but there seems to be a slight problem every now and then .

I would try and uninstall the drivers for the mouse and reinstall them and use a ps/2 mouse to do this .

Or go to Logitech and see if there is any new drivers or other programs to fix the problem , it sounds like it's just the drivers and not the hardware as i get this problem too it's happened twice

Edit : funny thing is it's only happened when i had other problems with things like the GPU's or changed something in the hardware like just changing the position of the cards simular to what happened to your monitor . Can't tell you why it happens just that it does .
ID: 1659096 · Report as offensive
Profile James Sotherden
Avatar

Send message
Joined: 16 May 99
Posts: 10436
Credit: 110,373,059
RAC: 54
United States
Message 1659100 - Posted: 30 Mar 2015, 2:41:18 UTC - in response to Message 1659096.  

James your using a Logitec mouse . I also have one and i have had the same type of problem .

Logitec has a extra app that you will have to run and it shuts the drivers down then resets them .

I also have the Logitec gaming pad and i believe this is what causes the problem for me

When i have had problems with either the mouse or keyboard or game pad i have to rerun the Logitech gaming sofwhere program .

When i run it i have to unplug the wireless usb connector and then wait for the program to tell me when to plug it back in and then follow the on screen promts . Everytime i have done this it fixes the problem .

even tho the mouse & keyboard usb thinggy is seperate from the gaming pad usb thinggy some how they both occanonly stuff up .

either the mouse goes all over the place or the keyboard stops working even if i'm not using the gaming pad or have it pluged in .

I like Logitech but there seems to be a slight problem every now and then .

I would try and uninstall the drivers for the mouse and reinstall them and use a ps/2 mouse to do this .

Or go to Logitech and see if there is any new drivers or other programs to fix the problem , it sounds like it's just the drivers and not the hardware as i get this problem too it's happened twice

Edit : funny thing is it's only happened when i had other problems with things like the GPU's or changed something in the hardware like just changing the position of the cards simular to what happened to your monitor . Can't tell you why it happens just that it does .

I can try that.
[/quote]

Old James
ID: 1659100 · Report as offensive
Darth Beaver Crowdfunding Project Donor*Special Project $75 donorSpecial Project $250 donor
Avatar

Send message
Joined: 20 Aug 99
Posts: 6728
Credit: 21,443,075
RAC: 3
Australia
Message 1659103 - Posted: 30 Mar 2015, 2:52:19 UTC - in response to Message 1659100.  

No worry's i'll keep a eye on the thread to see weather you fixed it good luck
ID: 1659103 · Report as offensive
Profile James Sotherden
Avatar

Send message
Joined: 16 May 99
Posts: 10436
Credit: 110,373,059
RAC: 54
United States
Message 1659721 - Posted: 31 Mar 2015, 7:40:20 UTC

As this is just a crunching machine. This weekend I will reset the memory and do a reformat on ther hard drive. If the mouse not working on a reboot still persists.I will try other options. Like Thors Hammer:)
[/quote]

Old James
ID: 1659721 · Report as offensive
Profile BilBg
Volunteer tester
Avatar

Send message
Joined: 27 May 07
Posts: 3720
Credit: 9,385,827
RAC: 0
Bulgaria
Message 1659741 - Posted: 31 Mar 2015, 9:01:23 UTC - in response to Message 1659721.  
Last modified: 31 Mar 2015, 9:08:01 UTC

... and do a reformat on ther hard drive.

??? Only because of some bad driver?

You have several programs to check what Auto-starts and disable what you want.
If you are ready to reformat you may play with them freely without fear to break something.

If needed - go in 'Windows Safe Mode' and try them:
! On your computer F8 seem to have two purposes:
- to invoke BIOS boot menu
- to invoke Windows menu of choices for Safe Mode

= you may guess by yourself when to start hitting F8 - it is just after BIOS messages disappear

NONE of the following needs install - just extract .zip and run .exe

Autoruns - just uncheck what you don't want to start, then restart Windows normally to see the effect
https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

ServiWin - "ServiWin allows you to easily stop, start, restart, pause, and continue service or driver ..."
http://www.nirsoft.net/utils/serviwin.html

These are more like additions as they mostly duplicate the info from the 2 previous:
http://www.nirsoft.net/utils/what_run_in_startup.html
http://www.nirsoft.net/utils/driverview.html

(these are enough for now to play with ;) )

If you think that you have virus - go in 'Windows Safe Mode with Networking' (if normal mode still is not possible), start IE and use:
ESET :: FREE Online Virus Scan
http://www.eset.com/us/online-scanner/

***

I don't know if you already tell us this info:
- do you have any other USB device connected (e.g. USB hub, USB Bluetooth radio, ...)
- when mouse and keyboard do not respond (e.g. NumLock not changing) - Do you see HDD LED blinking (i.e. is the OS working or hang)
 
 


- ALF - "Find out what you don't do well ..... then don't do it!" :)
 
ID: 1659741 · Report as offensive
Richard Haselgrove Project Donor
Volunteer tester

Send message
Joined: 4 Jul 99
Posts: 14650
Credit: 200,643,578
RAC: 874
United Kingdom
Message 1659744 - Posted: 31 Mar 2015, 9:10:13 UTC - in response to Message 1659741.  

If needed - go in 'Windows Safe Mode' and try them:
(NONE of them needs install - just extract .zip and run .exe) 

Make that "safe mode with networking" - else he won't be able to download them from the web.

The standard workround - download first, then switch to safe mode for running them - can't be used in this case, because he can't use standard mode for the the download. But the alternative 'sneakernet' could be used if he has a second machine to do the download, and a USB memory stick or a CD burner.
ID: 1659744 · Report as offensive
Profile BilBg
Volunteer tester
Avatar

Send message
Joined: 27 May 07
Posts: 3720
Credit: 9,385,827
RAC: 0
Bulgaria
Message 1659746 - Posted: 31 Mar 2015, 9:17:27 UTC - in response to Message 1659744.  

If needed - go in 'Windows Safe Mode' and try them:
(NONE of them needs install - just extract .zip and run .exe) 

Make that "safe mode with networking" - else he won't be able to download them from the web.

The standard workround - download first, then switch to safe mode for running them - can't be used in this case, because he can't use standard mode for the the download. But the alternative 'sneakernet' could be used if he has a second machine to do the download, and a USB memory stick or a CD burner.

He obviously can post here. So what (computer, phone, tablet, ...) he uses to post?
Will USB memory stick be recognized in Safe Mode?
 


- ALF - "Find out what you don't do well ..... then don't do it!" :)
 
ID: 1659746 · Report as offensive
Richard Haselgrove Project Donor
Volunteer tester

Send message
Joined: 4 Jul 99
Posts: 14650
Credit: 200,643,578
RAC: 874
United Kingdom
Message 1659748 - Posted: 31 Mar 2015, 9:36:15 UTC - in response to Message 1659746.  

If needed - go in 'Windows Safe Mode' and try them:
(NONE of them needs install - just extract .zip and run .exe) 

Make that "safe mode with networking" - else he won't be able to download them from the web.

The standard workround - download first, then switch to safe mode for running them - can't be used in this case, because he can't use standard mode for the the download. But the alternative 'sneakernet' could be used if he has a second machine to do the download, and a USB memory stick or a CD burner.

He obviously can post here. So what (computer, phone, tablet, ...) he uses to post?
Will USB memory stick be recognized in Safe Mode?

We can't be certain until he tries it, but I believe so - maybe only plain-vanilla sticks, not ones with fancy security features that need drivers. Else, it might just be possible to 'introduce' the stick to the host in standard mode, so that any necessary drivers are installed - listen for the USB 'Device Connect' sound - then crash back to Safe Mode to access it.
ID: 1659748 · Report as offensive
Profile BilBg
Volunteer tester
Avatar

Send message
Joined: 27 May 07
Posts: 3720
Credit: 9,385,827
RAC: 0
Bulgaria
Message 1659749 - Posted: 31 Mar 2015, 9:46:44 UTC - in response to Message 1659741.  

I also wonder what happens if only the PS/2 keyboard is connected, no any USB device connected.

Since the problem started after changing the monitor:
- What if another monitor is used
- Or monitor is connected to other port - e.g. from DVI change it to VGA cable
 


- ALF - "Find out what you don't do well ..... then don't do it!" :)
 
ID: 1659749 · Report as offensive
Darth Beaver Crowdfunding Project Donor*Special Project $75 donorSpecial Project $250 donor
Avatar

Send message
Joined: 20 Aug 99
Posts: 6728
Credit: 21,443,075
RAC: 3
Australia
Message 1660128 - Posted: 1 Apr 2015, 5:15:31 UTC - in response to Message 1659721.  

As this is just a crunching machine. This weekend I will reset the memory and do a reformat on ther hard drive. If the mouse not working on a reboot still persists.I will try other options. Like Thors Hammer:)


So Logitech gaming software no help then ?

Or there web site ?
ID: 1660128 · Report as offensive
Profile James Sotherden
Avatar

Send message
Joined: 16 May 99
Posts: 10436
Credit: 110,373,059
RAC: 54
United States
Message 1660166 - Posted: 1 Apr 2015, 6:25:13 UTC

In [url=Message 1658106]message [/url] I was using the affected mouse wasnt working computer and Posted that. I was in F8 at the time using that PO:st10000dm003-9yn162 (953869mm) selection that I had posted after that.
And I have been crunching work on that Said computer. So I can access the internet while through that PO choice in F8. Dont ask me how it works it does.So does the mouse while Im in that mode.
If I do a normal reboot and let windows start up normanlly, The user screen appears and asks for a password. Thats when the mouse dosent work.

BillG I will try what you suggest as I have nothing to loose. I have set NNT for work on that machine. When Its gone I will play around.
As for Virus I run Microsoft security essentilas and I paid for malaware bytes. All scans are clean.

The monitor is connected with DVI as was the last one.
As you can tell I am no software or hardware expert.
As stated before my keyboard is Ps/2. The mouse is USB I have tried it in every USB port this Antec 920 case has. Plus The mouse works on the twin computer. So the mouse is good.

The frozen mouse started about 20n plus hours after I started using the new monitor. Which is an AOC. I never heard of them but the price was right. Maybe you do get what you pay for.
[/quote]

Old James
ID: 1660166 · Report as offensive
Darth Beaver Crowdfunding Project Donor*Special Project $75 donorSpecial Project $250 donor
Avatar

Send message
Joined: 20 Aug 99
Posts: 6728
Credit: 21,443,075
RAC: 3
Australia
Message 1660193 - Posted: 1 Apr 2015, 8:05:32 UTC - in response to Message 1660166.  

If I do a normal reboot and let windows start up normanlly, The user screen appears and asks for a password. Thats when the mouse dosent work.


You can also create a new User and make it the Administrator as well
Then Delete the old one and restart machine and see if you have the same problem

It's a quick way to rest windows , You may be able to do this in Safe Mode (can't remember) or just reload it

You need to have a second account with Admin privilege to Delete the old 1 . Found in Control Panel , User Accounts
ID: 1660193 · Report as offensive
Werecow
Avatar

Send message
Joined: 13 Mar 05
Posts: 56
Credit: 4,917,657
RAC: 3
United States
Message 1660216 - Posted: 1 Apr 2015, 9:47:12 UTC - in response to Message 1660166.  
Last modified: 1 Apr 2015, 10:27:26 UTC

The frozen mouse started about 20n plus hours after I started using the new monitor. Which is an AOC. I never heard of them but the price was right. Maybe you do get what you pay for.


Just out of curiosity, which model AOC monitor is this?

Edit: Also, have you tried my previous suggestion (deleting mouse from Device Manager in Safe mode, then rebooting and allowing Windows to re-detect it) yet?


-Werecow
ID: 1660216 · Report as offensive
Profile BilBg
Volunteer tester
Avatar

Send message
Joined: 27 May 07
Posts: 3720
Credit: 9,385,827
RAC: 0
Bulgaria
Message 1660241 - Posted: 1 Apr 2015, 10:51:42 UTC - in response to Message 1660166.  

I was in F8 at the time using that PO:st10000dm003-9yn162 (953869mm) selection that I had posted after that.

This must be:
P0: ST1000DM003
P0 = (maybe) Port 0 (Port Zero)

Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive

* How many HDDs are in that computer?
* What is shown on the other lines on the BIOS boot menu?

This selection should be equal to "If I do a normal reboot and let windows start up normally"
if you have only one HDD and the boot order in the BIOS is set to start from it as first 'try'
Something like "Primary boot device: P0: ST1000DM003" set in BIOS

* Can you check in your BIOS setup for something like "Boot order" and what is listed/chosen?

Also: during "normal reboot" try to 'make some workout' of the keyboard/mouse:
- repeatedly hit CapsLock and look when the LED light stops responding to this
- move the mouse all the time till you see the Windows logon screen


The monitor is connected with DVI as was the last one.

If you have VGA port and cable and want to try them - do it when the computer and monitor are completely OFF - even disconnect the mains/power cables to the wall socket.
VGA port is NOT hot-swappable
http://superuser.com/questions/112309/is-vga-port-hot-pluggable


As you can tell I am no software or hardware expert.
As stated before my keyboard is Ps/2. The mouse is USB I have tried it in every USB port this Antec 920 case has. Plus The mouse works on the twin computer. So the mouse is good.

We know already "the mouse is good"
But if USB mouse is connected some driver loads to support it. (and this appear to be maybe broken)
So I would try to boot with No USB devices connected (including NO mouse on USB - just boot without mouse)


P.S.
You did't answer important (I think) questions:

I don't know if you already tell us this info:
- do you have any other USB device connected (e.g. USB hub, USB Bluetooth radio, ...)
- when mouse and keyboard do not respond (e.g. NumLock not changing) - Do you see HDD LED blinking (i.e. is the OS working or hang)
 


- ALF - "Find out what you don't do well ..... then don't do it!" :)
 
ID: 1660241 · Report as offensive
Profile James Sotherden
Avatar

Send message
Joined: 16 May 99
Posts: 10436
Credit: 110,373,059
RAC: 54
United States
Message 1660634 - Posted: 2 Apr 2015, 6:30:26 UTC - in response to Message 1660216.  
Last modified: 2 Apr 2015, 7:02:47 UTC

The frozen mouse started about 20n plus hours after I started using the new monitor. Which is an AOC. I never heard of them but the price was right. Maybe you do get what you pay for.


Just out of curiosity, which model AOC monitor is this?

Edit: Also, have you tried my previous suggestion (deleting mouse from Device Manager in Safe mode, then rebooting and allowing Windows to re-detect it) yet?


-Werecow

Its an AOC 20 class E2060Swd
And No I havent tried that yet. Thats on the to do list this weekend.
Edit-
@BilBG. Yes I have two hard drives in that machine. A OCZ Vertex 4-@%SAT3-128 GB sata 3 mlc SSD which is just a backup for win7 OS and MS security essentials. The other is a seagate HD
Im in BIOS now. Boot Priority shows P-3:ASUS DRW-24BIST Which I assume is my dvd drive. Thats the Icon that it shows.
The second is drive P2: ocz-vertex49(122104mb)
Third choice is PO:st1000dm003-9yn162. Which is the one Ive been going into (I think)where the mouse works.
I hope this makes sense to you guys.
[/quote]

Old James
ID: 1660634 · Report as offensive
Admiral Gloval
Avatar

Send message
Joined: 31 Mar 13
Posts: 20158
Credit: 5,308,449
RAC: 0
United States
Message 1660636 - Posted: 2 Apr 2015, 6:56:52 UTC

Out of curiosity. Has a system restore been discussed.

ID: 1660636 · Report as offensive
Richard Haselgrove Project Donor
Volunteer tester

Send message
Joined: 4 Jul 99
Posts: 14650
Credit: 200,643,578
RAC: 874
United Kingdom
Message 1660643 - Posted: 2 Apr 2015, 7:10:02 UTC - in response to Message 1660636.  

Out of curiosity. Has a system restore been discussed.

I suggested it - from the recovery menu, but it could be done from Safe Mode as well - at message 1656353, but it may have got lost in the crowd.
ID: 1660643 · Report as offensive
Profile James Sotherden
Avatar

Send message
Joined: 16 May 99
Posts: 10436
Credit: 110,373,059
RAC: 54
United States
Message 1660644 - Posted: 2 Apr 2015, 7:15:24 UTC - in response to Message 1660636.  

Out of curiosity. Has a system restore been discussed.

Yes but I havent done that yet. Reason is, Yes Im on a forced 4 day work week. But doing the honey do list and getting my car fixed eats up a lot of time:( Not my choice for sure. But that is on the list before I just take the hammer of Thor approach:)Which is a reformat.

Its most likely something stupid I did on my end when I hooked up the new monitor.
[/quote]

Old James
ID: 1660644 · Report as offensive
Admiral Gloval
Avatar

Send message
Joined: 31 Mar 13
Posts: 20158
Credit: 5,308,449
RAC: 0
United States
Message 1660649 - Posted: 2 Apr 2015, 7:35:22 UTC

On my new monitor. I just went with plug and play and didn't use the install disc with it.

ID: 1660649 · Report as offensive
Previous · 1 · 2 · 3 · 4 · Next

Message boards : Number crunching : Need some help or advice


 
©2024 University of California
 
SETI@home and Astropulse are funded by grants from the National Science Foundation, NASA, and donations from SETI@home volunteers. AstroPulse is funded in part by the NSF through grant AST-0307956.