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kshaddri
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Message 1545321 - Posted: 21 Jul 2014, 15:10:27 UTC

A couple of weeks ago, I had to reload the OS on my PC (Windows 7 Pro 64-bit). Since reloading BOINC and Seti@Home, I haven't seen any new tasks downloaded. The task screen sits at:

Download: retry in 05:23:00 (project backoff:00:04:40)

The numbers of course vary.

I looked at the event log file and see an error about creating

setiathome_7.00_windows_intelx86_cuda42.exe

Didn't see any similar problems. Any thoughts on this?

I didn't make any changes to the setup when I installed the software. Not sure what version I was running prior to my reload, but that ran fine. There were no hardware changes made during the reload.

Event log file:

7/21/2014 10:00:18 AM | | cc_config.xml not found - using defaults
7/21/2014 10:00:18 AM | | Starting BOINC client version 7.2.42 for windows_x86_64
7/21/2014 10:00:18 AM | | log flags: file_xfer, sched_ops, task
7/21/2014 10:00:18 AM | | Libraries: libcurl/7.25.0 OpenSSL/1.0.1 zlib/1.2.6
7/21/2014 10:00:18 AM | | Data directory: C:\ProgramData\BOINC
7/21/2014 10:00:18 AM | | Running under account Kelley
7/21/2014 10:00:18 AM | | CUDA: NVIDIA GPU 0: GeForce GT 610 (driver version 335.23, CUDA version 6.0, compute capability 2.1, 1024MB, 870MB available, 156 GFLOPS peak)
7/21/2014 10:00:18 AM | | OpenCL: NVIDIA GPU 0: GeForce GT 610 (driver version 335.23, device version OpenCL 1.1 CUDA, 1024MB, 870MB available, 156 GFLOPS peak)
7/21/2014 10:00:18 AM | | Host name: Kelley-PC
7/21/2014 10:00:18 AM | | Processor: 4 GenuineIntel Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz [Family 6 Model 58 Stepping 9]
7/21/2014 10:00:18 AM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 cx16 sse4_1 sse4_2 popcnt aes syscall nx lm vmx smx tm2 pbe
7/21/2014 10:00:18 AM | | OS: Microsoft Windows 7: Professional x64 Edition, Service Pack 1, (06.01.7601.00)
7/21/2014 10:00:18 AM | | Memory: 3.97 GB physical, 7.94 GB virtual
7/21/2014 10:00:18 AM | | Disk: 465.66 GB total, 426.64 GB free
7/21/2014 10:00:18 AM | | Local time is UTC -5 hours
7/21/2014 10:00:18 AM | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID 7280274; resource share 100
7/21/2014 10:00:18 AM | SETI@home | General prefs: from SETI@home (last modified 30-Dec-2008 19:00:23)
7/21/2014 10:00:18 AM | SETI@home | Computer location: home
7/21/2014 10:00:18 AM | SETI@home | General prefs: no separate prefs for home; using your defaults
7/21/2014 10:00:18 AM | | Reading preferences override file
7/21/2014 10:00:18 AM | | Preferences:
7/21/2014 10:00:18 AM | | max memory usage when active: 2033.04MB
7/21/2014 10:00:18 AM | | max memory usage when idle: 4066.08MB
7/21/2014 10:00:18 AM | | max disk usage: 100.00GB
7/21/2014 10:00:18 AM | | don't compute while active
7/21/2014 10:00:18 AM | | don't use GPU while active
7/21/2014 10:00:18 AM | | suspend work if non-BOINC CPU load exceeds 25%
7/21/2014 10:00:18 AM | | (to change preferences, visit a project web site or select Preferences in the Manager)
7/21/2014 10:00:18 AM | | Not using a proxy
7/21/2014 10:00:19 AM | | Suspending computation - computer is in use
7/21/2014 10:00:19 AM | | [error] Can't create HTTP response output file projects/setiathome.berkeley.edu/setiathome_7.00_windows_intelx86__cuda42.exe
7/21/2014 10:00:19 AM | SETI@home | Backing off 05:26:21 on download of setiathome_7.00_windows_intelx86__cuda42.exe
7/21/2014 10:00:48 AM | | [error] Can't create HTTP response output file projects/setiathome.berkeley.edu/setiathome_7.00_windows_intelx86__cuda50.exe
7/21/2014 10:00:48 AM | SETI@home | Backing off 05:26:15 on download of setiathome_7.00_windows_intelx86__cuda50.exe
7/21/2014 10:00:48 AM | | [error] Can't create HTTP response output file projects/setiathome.berkeley.edu/setiathome_7.00_windows_intelx86__cuda42.exe
7/21/2014 10:00:48 AM | SETI@home | Backing off 05:44:41 on download of setiathome_7.00_windows_intelx86__cuda42.exe
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Message 1545433 - Posted: 21 Jul 2014, 18:54:17 UTC - in response to Message 1545321.

try deleting and reloading boinc then reattach to the project

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Message 1545476 - Posted: 21 Jul 2014, 20:23:49 UTC - in response to Message 1545321.
Last modified: 21 Jul 2014, 20:29:59 UTC

 
If some .exe file can't be created the first suspicion is the Antivirus
So check the Antivirus logs/quarantine
Which is the Antivirus product?

If Antivirus is the culprit you may want to:
- report to them a 'False Positive'
    This is list with links for many Antivirus vendors:
http://web.archive.org/web/20140630223530/http://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htm

- and/or:
http://boincwiki.mundayweb.com/index.php?title=Add_the_BOINC_Data_directory_to_the_exclusions_of_my_antivirus_program


You can manually get the files from these links:
http://boinc2.ssl.berkeley.edu/sah/download_fanout/setiathome_7.00_windows_intelx86__cuda32.exe
http://boinc2.ssl.berkeley.edu/sah/download_fanout/setiathome_7.00_windows_intelx86__cuda42.exe
http://boinc2.ssl.berkeley.edu/sah/download_fanout/setiathome_7.00_windows_intelx86__cuda50.exe

 
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kshaddri
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Message 1545839 - Posted: 22 Jul 2014, 13:23:45 UTC

Thanks for the input.

I did remove and reload Seti@Home. There was no change, still wouldn't download.

I did check my antivirus (AVG Business Edition) and added the BOINC folders to the exception list. It still would not download.

I then tried to download the cuda_42 file manually into the C:\ProgramData\BOINC\projects\setiathome.berkeley.edu folder and received a security error that I didn't have authority to the folder.

Ended up having to turn off UAC to get it to work. I'm not sure I'm totally happy with that solution, and I've never had to do that before.

Kelley

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Message 1545855 - Posted: 22 Jul 2014, 13:44:27 UTC - in response to Message 1545839.

Strange
Did you try to re-install BOINC? (this will NOT affect tasks/settings)
This have to repair permissions.

Also see here (just a few threads next to yours):
'Unable to run BOINC as standard user'
http://setiathome.berkeley.edu/forum_thread.php?id=75200
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kshaddri
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Message 1546463 - Posted: 23 Jul 2014, 19:27:43 UTC - in response to Message 1545855.

Sorry, I meant to say that I unloaded and reinstalled BOINC. That didn't make any difference. I'll check out the link you provided. Thanks.
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kshaddri
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Message 1546905 - Posted: 24 Jul 2014, 13:18:55 UTC - in response to Message 1546463.

As suggested in the link, I loaded version 7.4.8 6-bit. When I turn on UAC, I continue to receive these messages in the log, turning off UAC seems to be the only way to get things to work:

7/24/2014 8:09:16 AM | | [error] Can't create HTTP response output file projects/setiathome.berkeley.edu/setigraphics_7.00_windows_intelx86.exe
7/24/2014 8:09:16 AM | SETI@home | Backing off 00:03:39 on download of setigraphics_7.00_windows_intelx86.exe
7/24/2014 8:09:37 AM | | [error] Can't create HTTP response output file projects/setiathome.berkeley.edu/setigraphics_7.00_windows_intelx86.exe
7/24/2014 8:09:37 AM | SETI@home | Backing off 00:04:46 on download of setigraphics_7.00_windows_intelx86.exe
7/24/2014 8:14:24 AM | | [error] Can't create HTTP response output file projects/setiathome.berkeley.edu/setigraphics_7.00_windows_intelx86.exe
7/24/2014 8:14:24 AM | SETI@home | Backing off 00:10:11 on download of setigraphics_7.00_windows_intelx86.exe
7/24/2014 8:16:20 AM | SETI@home | Sending scheduler request: To report completed tasks.
7/24/2014 8:16:20 AM | SETI@home | Reporting 2 completed tasks
7/24/2014 8:16:20 AM | SETI@home | Not requesting tasks: some download is stalled
7/24/2014 8:16:22 AM | SETI@home | Scheduler request completed
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