I've lost my credits even if maintain the same email account


log in

Advanced search

Questions and Answers : Windows : I've lost my credits even if maintain the same email account

Author Message
SVS
Send message
Joined: 7 Feb 14
Posts: 1
Credit: 0
RAC: 0
Italy
Message 1477541 - Posted: 15 Feb 2014, 10:43:29 UTC

Hello,
I'm a happy SETI user since 10 years.
Days ago because of graphic problems, I had to reinstall SETI over BOINC, still using my account. But unfortunately now, even if I have typed the usual email/pwd, I'm shown as credits = 0, and account creation date = a few days ago.
Is there anybody that can help me to restore the correct data?
If I'm contacted by an admin, I can supply him with my account info.
Many thanks and have a good day.

SVS

Profile Ageless
Avatar
Send message
Joined: 9 Jun 99
Posts: 12258
Credit: 2,545,476
RAC: 266
Netherlands
Message 1477545 - Posted: 15 Feb 2014, 11:07:03 UTC - in response to Message 1477541.

If you made a new account with the 'usual email address', and you have done so before, then that's not possible. The email address is the unique identifier, it can only be used once, unless you made an error in it, of course.

I guess that this is your old account. If it is, then follow the instructions here to try and get your account back. Just try different email addresses, and see if something comes in on any of them.
____________
Jord

Fighting for the correct use of the apostrophe, together with Weird Al Yankovic

Profile BilBg
Volunteer tester
Avatar
Send message
Joined: 27 May 07
Posts: 2568
Credit: 5,860,767
RAC: 2,167
Bulgaria
Message 1477887 - Posted: 16 Feb 2014, 8:00:51 UTC - in response to Message 1477541.

... even if I have typed the usual email/pwd

Don't type - copy/paste (e.g. from the web-page of your email account)

You need to [Remove] project SETI@home
http://boinc.berkeley.edu/wiki/Advanced_view#The_Projects_tab

... and Add it again (Tools -> Add project or account manager)
BOINC Manager Menu

(select 'Yes, existing user')

The only way you now have another (second) account is: you used different (miss-typed) email address
____________



- ALF - "Find out what you don't do well ..... then don't do it!" :)

Questions and Answers : Windows : I've lost my credits even if maintain the same email account

Copyright © 2014 University of California