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Message 1555874 - Posted: 12 Aug 2014, 20:52:42 UTC - in response to Message 1555866.  

I would never have thought of looking that up but LOL you did.
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Message 1555878 - Posted: 12 Aug 2014, 21:01:08 UTC - in response to Message 1555866.  

The world is a strange place at times & makes one wonder...

...put Artificial Intelligence & Oriental Industry together & you get...

...Trouble!


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Message 1555963 - Posted: 12 Aug 2014, 23:53:08 UTC - in response to Message 1555874.  

I would never have thought of looking that up but LOL you did.


No, didn't look it up but saw the headlines on the index page so took a peek...

...after reading the article, had to agree with the author regarding Artificial Intelligence & took it a step further.

Personally, I think if perfected it will lead to trouble on a grand scale...

...A plastic toy that obeys all your commands? Imagine some basement geek entering daylight after being stuck in that basement too long using one of those & expecting a real female to obey his commands...

...I leave the rest your own imagination.
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Message 1556622 - Posted: 14 Aug 2014, 6:46:17 UTC

Interesting, I wondered how long it would be!!

HP Slatebook

Pity it doesn't seem to be much cheaper than a standard laptop.
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Message 1556731 - Posted: 14 Aug 2014, 15:00:00 UTC

Trust the Germans to get it right :-)

Should holiday e-mail be deleted?

Daimler's policy...

"I am on vacation. I cannot read your email. Your email is being deleted. Please contact Hans or Monika if it's really important, or resend the email after I'm back in the office. Danke Schoen."
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Message 1556733 - Posted: 14 Aug 2014, 15:13:29 UTC - in response to Message 1556731.  
Last modified: 14 Aug 2014, 15:13:58 UTC

Trust the Germans to get it right :-)

Should holiday e-mail be deleted?

Daimler's policy...

"I am on vacation. I cannot read your email. Your email is being deleted. Please contact Hans or Monika if it's really important, or resend the email after I'm back in the office. Danke Schoen."

That looks to be incredible crass arrogance and the customer be damned. A very bad attitude to show.

My reaction to that would be great insult and a rant at their boss. Or, I just would not waste my time doing business with them.


Note that for my IT support, our policy is that for anyone on vacation, their emails are automatically copied to one or two other responsible people. There are no "I'm not in the office" messages to waste the time of our customers. Their messages are read and acted upon. No fuss and no silly wasting time.


IT is what we make it and what we allow it to be...
Martin
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Message 1556735 - Posted: 14 Aug 2014, 15:29:38 UTC - in response to Message 1556733.  

Trust the Germans to get it right :-)

Should holiday e-mail be deleted?

Daimler's policy...

"I am on vacation. I cannot read your email. Your email is being deleted. Please contact Hans or Monika if it's really important, or resend the email after I'm back in the office. Danke Schoen."

That looks to be incredible crass arrogance and the customer be damned. A very bad attitude to show.

My reaction to that would be great insult and a rant at their boss. Or, I just would not waste my time doing business with them.


Note that for my IT support, our policy is that for anyone on vacation, their emails are automatically copied to one or two other responsible people. There are no "I'm not in the office" messages to waste the time of our customers. Their messages are read and acted upon. No fuss and no silly wasting time


So on their return, their inboxes are full of crap? Nice policy!
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Message 1557046 - Posted: 14 Aug 2014, 23:23:36 UTC - in response to Message 1556735.  
Last modified: 14 Aug 2014, 23:23:59 UTC

So on their return, their inboxes are full of crap? Nice policy!

No.

They and their colleagues and their boss get told to do their job or no business.

Only monopolies and dictatorships can insult and waste the time of their own customers.


All in our only one world,
Martin
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Message 1557063 - Posted: 14 Aug 2014, 23:54:03 UTC - in response to Message 1557046.  

So on their return, their inboxes are full of crap? Nice policy!

No.

They and their colleagues and their boss get told to do their job or no business.

Only monopolies and dictatorships can insult and waste the time of their own customers.


All in our only one world,
Martin

hmm, it seems you don't understand English...

ML1
to one or two other responsible people

Daimler
Please contact Hans or Monika if it's really important

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Message 1557077 - Posted: 15 Aug 2014, 0:32:30 UTC - in response to Message 1557063.  

hmm, it seems you don't understand English...

I suspect he understands it; I think he just rejects that which doesn't fit preconceived notions. We all do that to some extent.
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Message 1557305 - Posted: 15 Aug 2014, 13:43:02 UTC - in response to Message 1557063.  
Last modified: 15 Aug 2014, 13:46:19 UTC

So on their return, their inboxes are full of crap? Nice policy!

No.

They and their colleagues and their boss get told to do their job or no business.

Only monopolies and dictatorships can insult and waste the time of their own customers.


All in our only one world,
Martin

hmm, it seems you don't understand English...

ML1
to one or two other responsible people

Daimler
Please contact Hans or Monika if it's really important

It seems you do not understand the idea and actions of courtesy.


So, to spell it out...

I take the time and trouble and interest to write an email to someone to give them some business.

Instead of acting or otherwise politely replying, I instead get a message back implying that my message must not be important and that I have to waste my time and effort to send my message again somewhere elsewhere. I have to waste my time yet further to read-up/guess/find out where. To add further insult, this is because the originally intended recipient is on holiday!

So... To do business with them, I must do some of their work FOR THEM to work out who else in their company are suitable recipients for my message!


Far more courteous and polite and helpful would be for my original message to be automatically picked up by someone else in their organization to do the required work for me directly, as it should be. No delays and silliness and wasted effort on my part, their customer.


All a game of arrogance and pushing the clients/customers into servitude?!

Hence why for good customer service, we simply do not have ANY "I'm on holiday, go f*** yourself" messages. All incoming messages are courteously handled the first time. No resends and wasted silliness and annoyance imposed on anyone.


All in our only one world,
Martin
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Message 1557308 - Posted: 15 Aug 2014, 13:50:05 UTC - in response to Message 1557305.  

So... To do business with them, I must do some of their work FOR THEM to work out who else in their company are suitable recipients for my message!

We know you can read in English, but do you understand what you're reading?

Daimler
Please contact Hans or Monika if it's really important

The recipients are named for you so what do you not understand?
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Message 1557311 - Posted: 15 Aug 2014, 14:02:35 UTC - in response to Message 1557308.  
Last modified: 15 Aug 2014, 14:03:48 UTC

So... To do business with them, I must do some of their work FOR THEM to work out who else in their company are suitable recipients for my message!

We know you can read in English, but do you understand what you're reading?

Daimler
Please contact Hans or Monika if it's really important

The recipients are named for you so what do you not understand?

So... Rather than waste the time of their customers and insult them with "your email just can't be important", why are not all incoming emails automatically filtered and copied/forwarded onwards automatically?

That is merely one small step for one, as opposed to many wasted emails by many.

No wasting the time of their customers with "I'm on holiday, you're to be ignored" silliness?...


Or do we start a new game that no emails ever get answered unless sent in triplicate at the extra time and expense of the customer?...

Or are all large organizations lost in their own self-importance and arrogance?


All in our only one world,
Martin
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Message 1557315 - Posted: 15 Aug 2014, 14:22:42 UTC - in response to Message 1557311.  

Ain't progress a bitch!

Telephone rings...

"Good morning, Daimler HQ, how may I help you?"
"May I speak to Hans please"
"Sorry, Hans is on vacation, Monika is available to deal with Hans workload, do you wish to speak to her?
"Thank you, yes I do"

Daimler makes another healthy slice of profit due to that "courtesy".

Think you need to get out more or visit "Oriental Industry"

Too much emphasis is being placed on I.T being the be-all of business where I.T geeks can't see further than their nose.
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Message 1557316 - Posted: 15 Aug 2014, 14:26:48 UTC

As far as I know I put absolutely nothing in/on the "cloud". I thought it was a bad idea when it was introduced and nothing has happened to change my mind. I'm even careful about the pictures I load into photobucket and Facebook.
Bob DeWoody

My motto: Never do today what you can put off until tomorrow as it may not be required. This no longer applies in light of current events.
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Message 1557319 - Posted: 15 Aug 2014, 14:34:26 UTC - in response to Message 1557311.  

Isn't this a problem generated by modern business practices where people want personal contact rather than dealing with the company or department.

If you are in frequent contact with a business associate then there is a very good chance they have informed you they will be out of contact for a period. And if you are not in frequent contact with a person then there is quite a good chance that person has moved on.

It is better to send your message to the head of the department, by appointment not name, and let that person decide who is the best person to handle your business.
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Message 1557321 - Posted: 15 Aug 2014, 14:36:33 UTC - in response to Message 1557315.  
Last modified: 15 Aug 2014, 14:38:45 UTC

Ain't progress a bitch!

Telephone rings...

"Good morning, Daimler HQ, how may I help you?"
"May I speak to Hans please"
"Sorry, Hans is on vacation, Monika is available to deal with Hans workload, do you wish to speak to her?
"Thank you, yes I do"

Daimler makes another healthy slice of profit due to that "courtesy".

Think you need to get out more or visit "Oriental Industry"

Too much emphasis is being placed on I.T being the be-all of business where I.T geeks can't see further than their nose.

I see you're missing the point entirely.

We were talking about email which is a directed communication direct to some company functionary. Email systems can be set to automatically forward/copy email if someone is unavailable. No silly "I'm not in" messages needed to waste time.

For your phone call example, you have that old-style scenario when going through a receptionist. Note how in your own example, your imaginary receptionist is helpfully automatically redirecting you and announcing the alternate functionary to help you.

Your "holiday email" style response would instead be:

"Hans is on vacation, please call again, goodby."


Again, for my own example, for all the direct-dial numbers, there is an automatic redirect to the next responsible person or to one of the secretaries for any external call that is not picked up.


All just a question of offering helpful courteous service rather than giving your customers the "runaround".

IT is what we make it,
Martin
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Message 1557344 - Posted: 15 Aug 2014, 15:43:06 UTC - in response to Message 1557319.  

Isn't this a problem generated by modern business practices where people want personal contact rather than dealing with the company or department.

If you are in frequent contact with a business associate then there is a very good chance they have informed you they will be out of contact for a period. And if you are not in frequent contact with a person then there is quite a good chance that person has moved on.

It is better to send your message to the head of the department, by appointment not name, and let that person decide who is the best person to handle your business.


+1
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Message 1557353 - Posted: 15 Aug 2014, 16:05:59 UTC

None of you get it.

The message should read:
"I'm unavailable until next millennia, your message has been forwarded to Mr. More Overworked more.overworked@wedontcare.org 011-555-5555xt987654, who will get back to you."

No need to tell them that it was auto-deleted from your inbox, because it never actually landed in your inbox!

Of course if you are on some long term project team, you may not want stuff auto-deleted as you will need to know what happened while you were gone, but that is where having project tracking software comes in and no messages concerning the project go via regular e-mail.
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Message 1557430 - Posted: 15 Aug 2014, 18:06:03 UTC

Thank you Doctor!

"Always on" stress

"So if you're getting ready to hit the beach, set up those "out of office" email alerts, switch off your phone and put it out of reach when you go to bed, and take to heart Dr Grant's advice: "You're rarely the only one who can resolve an issue.""
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