non existant credits


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stevehowse
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Joined: 27 Nov 09
Posts: 1
Credit: 0
RAC: 0
United Kingdom
Message 1360272 - Posted: 23 Apr 2013, 9:50:13 UTC

when I go on to "computers belonging to ME" I can see my average and total credits but when I go to my account page it shows as zero credit. This means I get messages saying I can not do this or that with no credits. Having got 58,397 in the past 2 or so months it drives me up the wall. Do not give a hoot about the number of credits but being unable to access various functions due to no credits is pi@@ing my off no end. Any one know a cure PLEASE !!!!!!!!!!!!!!!!!!!!
____________

Profile WilliamProject donor
Volunteer tester
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Joined: 14 Feb 13
Posts: 1610
Credit: 9,469,999
RAC: 49
Message 1360310 - Posted: 23 Apr 2013, 13:41:51 UTC

actually, the bit about needing credit is misleading - you don't need credit you need RAC i.e. you need to be actively crunching.

The account you used for posting here had a host attached in 2009 that never returned work. If you are actively crunching you are doing it under a different account.

BOINC identifies accounts by email address only. Your crunching account must be attached under a different email address than the one you are trying to post from.

When you go to 'computers belonging to me' you can recover the UID you are crunching under - following the link 'details' of any host and 'owner' from there brings up the external account page for that account.

Now, open account_setiathome.berkeley.edu.xml

That file is in the Data directory - see this FAQ on where to find it or check the Boinc startup messages for the location of the data dir.

Copy the bit behind the <authenticator> tag - third line.

Go to the login page (log out first, then click on account) and click 'forgot email address' you will be directed to
http://setiathome.berkeley.edu/get_passwd.php

paste the authenticator into the lower space - this will log you into the crunching account.

You may want to change the email address and password of that account to something current.
NB you may have to change the email of the zero credit account to something else first - they cannot both use the same email address. If you try you will get an error message.

HTH,
William
____________
A person who won't read has no advantage over one who can't read. (Mark Twain)

Questions and Answers : Web site : non existant credits

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