Message boards :
Number crunching :
Anyone work for Dell?
Message board moderation
Author | Message |
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Tron Send message Joined: 16 Aug 09 Posts: 180 Credit: 2,250,468 RAC: 0 |
I have been recently challenged by obtaining parts from dell for an experiment of mine. I cant remember having so much difficulty obtaining parts for a server. especially one that is only 3 years old. Anyway, I bought a C410X PCIe computational expansion housing on ebay, dirt cheep. Unfortunately it came without a single GPU sled ... I called and emailed Dell and all I'm getting is a run around. "please provide us with additional information so we can connect you with the proper representative " ... questions I've answered 6 times now, and no one has called back. When I did talk to a person (in parts), they did not have an online parts listing for the product and did not know what I was talking about. They took my number and promised to call me back , but as of yet I have not been contacted. The product is listed on Dell's website. I've even posted on Dell's you tube V-log , where there are videos posted of the device and how to set it up. The rep in that department also told me they would connect me with a knowledgeable representative and still I have not heard a word. As much as this is a rant, I am hopeful there is a seti@home member that works for Dell that might be able to improve my chances of obtaining parts. |
Brkovip Send message Joined: 18 May 99 Posts: 274 Credit: 144,414,367 RAC: 0 |
I would call back and instantly ask for a manager. If he doesn't solve the issue ask for his manager. If you keep doing this process you will get to someone who cares and gets a lackey to get you the right stuff. |
ivan Send message Joined: 5 Mar 01 Posts: 783 Credit: 348,560,338 RAC: 223 |
I have been recently challenged by obtaining parts from dell for an experiment of mine. I cant remember having so much difficulty obtaining parts for a server. especially one that is only 3 years old. This? http://www.impactcomputers.com/wcn61.html http://onlinesell.ro/product_info.php?currency=EUR&cPath=21638_23199&products_id=315468 Amazing that everyone mis-spells enclosure the same way... |
Tron Send message Joined: 16 Aug 09 Posts: 180 Credit: 2,250,468 RAC: 0 |
Thanks though, you're links provided me with a part number that I did not have, that is helpfull I really only need one to copy , I plan to modify it to accept a gtx series GPU. |
ivan Send message Joined: 5 Mar 01 Posts: 783 Credit: 348,560,338 RAC: 223 |
Thanks though, your links provided me with a part number that I did not have, that is helpful. That was the main idea. :-) |
HAL9000 Send message Joined: 11 Sep 99 Posts: 6534 Credit: 196,805,888 RAC: 57 |
I normally just go to http://support.dell.com, enter my service tag, get the pat number, then search for a place to buy the part at a reasonable price. The chassis/CPU fans in our 8-9 year old tower servers do like to drop dead like flies. We have bought several things form these guys, http://myworld.ebay.com/savemyserver, for out PE2650 & PE 2850's too. SETI@home classic workunits: 93,865 CPU time: 863,447 hours Join the [url=http://tinyurl.com/8y46zvu]BP6/VP6 User Group[ |
Tron Send message Joined: 16 Aug 09 Posts: 180 Credit: 2,250,468 RAC: 0 |
I normally just go to http://support.dell.com, enter my service tag, get the pat number, then search for a place to buy the part at a reasonable price. It has always been so simple for me in the past as well , however my service tag did not show up in their system. |
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