Panic Mode On (77) Server Problems?


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Profile S@NL Etienne Dokkum
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Message 1290578 - Posted: 3 Oct 2012, 5:13:13 UTC

As it looks the airco in the Space Science lab seems to have quit and therefore the servers who are not in the "closet" have been disabled :

http://setiathome.berkeley.edu/forum_thread.php?id=69594

So for the duration of today (it's night in California now) we all have to sit this one out and hope for the best...

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Message 1290587 - Posted: 3 Oct 2012, 5:42:34 UTC - in response to Message 1290578.

As it looks the airco in the Space Science lab seems to have quit and therefore the servers who are not in the "closet" have been disabled :

And even with no AP going out, the system is tied up in knots.

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Message 1290626 - Posted: 3 Oct 2012, 8:02:57 UTC

What with servers? Can't upload...

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Message 1290627 - Posted: 3 Oct 2012, 8:08:02 UTC - in response to Message 1290626.
Last modified: 3 Oct 2012, 8:10:40 UTC

What with servers? Can't upload...

Been that way after the weekly ouage for the last 3 weeks, this one just seems worse than the last couple.
And even if you can upload everything the most likely response for a request for work from the Scheduler is "Project has no taks available", "No tasks sent" or "Timeout reached".


EDIT- and if you do happen to get some work, it's all shorties. So you'll process it faster than you can return it, let alone get new work. If that were possible.
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Message 1290636 - Posted: 3 Oct 2012, 8:59:01 UTC

No upload problems here.

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Message 1290638 - Posted: 3 Oct 2012, 9:01:39 UTC - in response to Message 1290636.

No upload problems here.

Consider yourself lucky then. ;)

Cheers.
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Message 1290640 - Posted: 3 Oct 2012, 9:08:36 UTC

120 downloads and 110+ uploads not moving even with an application of "retry"

Have set NNT on all 3 machines, no point adding to the problems.
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Message 1290642 - Posted: 3 Oct 2012, 9:14:55 UTC - in response to Message 1290640.
Last modified: 3 Oct 2012, 9:15:19 UTC

120 downloads and 110+ uploads not moving even with an application of "retry"

I expect to be out of CPU work on both systems when i get up in the morning not being here to hit retry endlessly overnight.
And when i finally do clear the backlog, i can't get enough work to even top up the cache, it just keeps getting smaller.


Have set NNT on all 3 machines, no point adding to the problems.

Won't make any difference- all those backedup uploads will stop any Scheduler requests from occuring unless a WU is near it's deadline.
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Profile Bernie Vine
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Message 1290645 - Posted: 3 Oct 2012, 9:19:53 UTC - in response to Message 1290642.
Last modified: 3 Oct 2012, 9:20:24 UTC

120 downloads and 110+ uploads not moving even with an application of "retry"

I expect to be out of CPU work on both systems when i get up in the morning not being here to hit retry endlessly overnight.
And when i finally do clear the backlog, i can't get enough work to even top up the cache, it just keeps getting smaller.


Have set NNT on all 3 machines, no point adding to the problems.

Won't make any difference- all those backedup uploads will stop any Scheduler requests from occuring unless a WU is near it's deadline.


Yes but if and when the log jam breaks I can report and upload without bothering to ask for more.
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Message 1290673 - Posted: 3 Oct 2012, 10:40:43 UTC - in response to Message 1290638.

No upload problems here.

Consider yourself lucky then. ;)

Cheers.

Yes seems Mike is the only one without any problems.

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Message 1290681 - Posted: 3 Oct 2012, 11:00:48 UTC

Hi

Its seems nearly certain the folks at SETI have no idea a problem exists.

To expidite solution I have contacted a SETI sponsor (Planetary Society) with the aim of getting attention drawn to the situation ;

"Hi

I’m one of the many tens of thousands of people who contribute time and energy crunching data for SETI at home and work.

For over a week there have been severe upload and download problems effecting every participant and the
situation is becoming worse. People are running out of work and only a reduced number of the smallest work packages are being processed.

No one from SETI has contacted anyone via the SETI forum or through announcement.

There is a worrying silence and some of us think they have no idea a problem exists.

There is no direct communication line to SETI for members so those who give a dam can do nothing at this time.

I have contacted your organisation, as a sponsor of SETI, to ask if you have communication lines to SETI and then if so please use them to
begin a handling for the current situation and also to provide some contact for the folks who are wondering where the situation is going.

Many Thanks Des"

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Message 1290686 - Posted: 3 Oct 2012, 11:14:15 UTC
Last modified: 3 Oct 2012, 11:16:35 UTC

Hardly Planetary Society can do anything...
The only possibility is to pay for gigabyte ethernet link for SETI...

Meantime cant' upload to SETI beta too :(

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Message 1290691 - Posted: 3 Oct 2012, 11:24:01 UTC - in response to Message 1290686.

Hardly Planetary Society can do anything...
The only possibility is to pay for gigabyte ethernet link for SETI...

Meantime cant' upload to SETI beta too :(



I contacted the PS because as they are SETI sponsors so they will have ability to contact SETI directly to alert them to the current problem. I dont think anyone in the forum has a direct line to SETI.

D

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Message 1290706 - Posted: 3 Oct 2012, 11:53:09 UTC - in response to Message 1290691.

Hardly Planetary Society can do anything...
The only possibility is to pay for gigabyte ethernet link for SETI...

Meantime cant' upload to SETI beta too :(



I contacted the PS because as they are SETI sponsors so they will have ability to contact SETI directly to alert them to the current problem. I dont think anyone in the forum has a direct line to SETI.

D

I believe several people do indeed have ways of contacting the LAB, I have left a message with one and am waiting a reply.
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Profile Alex Storey
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Message 1290709 - Posted: 3 Oct 2012, 12:13:17 UTC - in response to Message 1290691.

I dont think anyone in the forum has a direct line to SETI.


I'm pretty sure a few people do, but I don't think that's the point. I'm guessing you're thinking Google Inc. when instead you should be thinking Google Garage Days:) But even THAT is not the point.

Point is the last time I ran out of work to crunch was probably 18 months ago. And that was because the servers were shut down. Probably Feb. 2011?

Anyway!
If you find yourself running out of work on a laptop (which I see is your highest cruncher) then I'm sure we can help you get your settings and Boinc versions sorted out so it doesn't happen again. Just create a thread here in number crunching. Simple:)

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Message 1290710 - Posted: 3 Oct 2012, 12:19:55 UTC - in response to Message 1290706.

Glad to hear some communication is going on.

Best D

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Message 1290737 - Posted: 3 Oct 2012, 14:22:32 UTC - in response to Message 1290691.
Last modified: 3 Oct 2012, 14:30:18 UTC

Hardly Planetary Society can do anything...
The only possibility is to pay for gigabyte ethernet link for SETI...

Meantime cant' upload to SETI beta too :(


I contacted the PS because as they are SETI sponsors so they will have ability to contact SETI directly to alert them to the current problem. I dont think anyone in the forum has a direct line to SETI.

D

You are incorrect. Anyone can contact the folks who run this SETI@Home (not simply SETI) project, directly, by Private Message, through their postings in these Forums. Many of the folks with "Volunteer Tester" and "Volunteer Developer" tags under their names also have direct email contacts with Eric and Matt and Jeff. They ARE aware of the problems with uploads, downloads, and scheduler requests.

A BIG part of the problem is the bottleneck at the 100 MBs data link to the servers. This IS being worked, but as has been said repeatedly, the fix involves organisational politics at the University of California. Another big part of the problem is the "shortie storm" we have been going through the past 2-3 weeks. We ALWAYS have up/download problems during shortie storms, for the reasons given in other posts, but this is one of the longest storms I've seen, and because of the continuing improvement of the computing power of the participants, one of the most severe.

This SETI@Home project does NOT recieve major funding from the Planetary Society (or any other pro-Space group), they are more involved with the SETI Institute and the Allen Telescope Array. This project gets much of its funding from donations from the participants. It operates on a shoe-string budget, and the staff are all part-time, sharing their time and efforts with other projects at the Space Studies Lab.

Nothing happens quickly here, but as Bernie said, eventually it gets fixed. In the meantime, patience is not just a virtue, it is a requirement.
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Donald
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Message 1290753 - Posted: 3 Oct 2012, 14:49:31 UTC

Last week I couldnt buy a download. This week I cant sell an upload.

I havent seen this long of a shorty storm either.

We will get work when we get it.
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Old James

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Message 1290767 - Posted: 3 Oct 2012, 15:08:28 UTC

Donald, whilst I do not doubt you. The tone of Matt's post yesterday did not suggest to me he was aware of any problems at all. Which again I agree is surprising as normally someone at the lab knows as soon, and sometimes before, we do.

Unless of course this is just an overload of the system because everything IS working.
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Message 1290786 - Posted: 3 Oct 2012, 15:38:46 UTC

Everything is perfect here. Smooth sailing all the way. No communication problems whatsoever.
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