Can't create profile???

Questions and Answers : Getting started : Can't create profile???

Author	Message
MrT Send message Joined: 3 Apr 99 Posts: 4 Credit: 0 RAC: 0	Message 1286717 - Posted: 22 Sep 2012, 17:29:07 UTC
	I have been running BOINC for several weeks now and when the screen saver comes on it shows I have over 6000 credits, but when I log into my account it says I have no credits and I can't even create a profile. Can anyone tell me what I am doing wrong?
	ID: 1286717 ·

rob smith Volunteer tester Send message Joined: 7 Mar 03 Posts: 9214 Credit: 69,584,277 RAC: 82,636	Message 1286744 - Posted: 22 Sep 2012, 18:05:20 UTC - in response to Message 1286717.
	A couple questions and observations. Have you just started using a new computer? - Your account is quite an old one, but there is no computer logged against it Have you changed your email address? - Logging a new email address and then creating a new account will cause the sort of problem you have described. There has been a server glitch and your account details have "gone for a walk". Probably a few more causes lurking around out there, but these are the ones that I thought of first. (I think you have to have a functioning computer, and be generating credits on that computer, before you can create a profile - try getting your computer to connect to S@H, run a few tasks before you re-try creating a profile) ____________ Bob Smith Member of Seti PIPPS (Pluto is a Planet Protest Society) Somewhere in the (un)known Universe?
	ID: 1286744 ·

MrT Send message Joined: 3 Apr 99 Posts: 4 Credit: 0 RAC: 0	Message 1286765 - Posted: 22 Sep 2012, 19:22:29 UTC - in response to Message 1286744.
	computer is working fine and I have over 6500 credits. I did start a account in 1999. This is a new PC and it shows up under my account.
	ID: 1286765 ·

rob smith Volunteer tester Send message Joined: 7 Mar 03 Posts: 9214 Credit: 69,584,277 RAC: 82,636	Message 1286789 - Posted: 22 Sep 2012, 20:17:38 UTC
	Your computer DOES NOT show up on the SETI at home list linkked from the user name you are currently using, indeed NO computers are listed on SETI at Home against your current user name. You may have had an account under another, but the two accounts are not linked. ____________ Bob Smith Member of Seti PIPPS (Pluto is a Planet Protest Society) Somewhere in the (un)known Universe?
	ID: 1286789 ·

Gundolf Jahn Send message Joined: 19 Sep 00 Posts: 3184 Credit: 364,268 RAC: 42	Message 1286794 - Posted: 22 Sep 2012, 20:33:11 UTC - in response to Message 1286765. Last modified: 22 Sep 2012, 20:36:50 UTC
	computer is working fine and I have over 6500 credits. Yes, with an account that you have accidentally created when adding your new computer: Name Team Average credit Total credit Country Joined MrT (ID 9774426)Grand Valley State University 351.73 6,745 United States 11 Sep 2012, 01:27:11 UTC I did start a[n] account in 1999. Yes, but you have no computers attached to that account: Name Team Average credit Total credit Country Joined MrT (ID 3309708)Grand Valley State University 000.00 0,000 United States 03 Apr 1999, 23:39:36 UTC This is a new PC and it shows up under my account. That should read: This is a new PC and it shows up under one of my accounts. If you want to continue to use your old account (ID 3309708), you'll have to abandon your 6,745 credits and start over by removing your computer from the new account (ID 9774426) and adding it to the old account. You probably have used another email address when adding your new computer. Since that address is the unique key, you've created a new account with the same name (MrT). Gruß, Gundolf
	ID: 1286794 ·

BilBg Volunteer tester Send message Joined: 27 May 07 Posts: 2934 Credit: 7,082,290 RAC: 4,127	Message 1287346 - Posted: 24 Sep 2012, 8:46:37 UTC - in response to Message 1286765. Last modified: 24 Sep 2012, 9:01:55 UTC
	Since your old account appears to be never used for BOINC (= is SETI@home Classic account) you may be able to merge the two accounts. !!! To be able to do this Do NOT add/attach any computers to your old account ! (because BOINC accounts can't be merged!) * Log-out your old account (look top-right here) and Log-in your new account using your new email. * Read and understand: http://www.setiathome.ssl.berkeley.edu/forum_thread.php?id=65331 http://setiathome.berkeley.edu/forum_thread.php?id=64442 * Follow the link ("Claim your SETI@home Classic workunits") in my posts (also available from HOME page) and paste your old email. (the old email is written if you look in your old 'Joined: 3 Apr 99' account) ____________ - ALF - "Find out what you don't do well ..... then don't do it!" :)
	ID: 1287346 ·

Questions and Answers : Getting started : Can't create profile???