Can't create profile???


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Questions and Answers : Getting started : Can't create profile???

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MrT
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Joined: 3 Apr 99
Posts: 4
Credit: 0
RAC: 0
United States
Message 1286717 - Posted: 22 Sep 2012, 17:29:07 UTC

I have been running BOINC for several weeks now and when the screen saver comes on it shows I have over 6000 credits, but when I log into my account it says I have no credits and I can't even create a profile. Can anyone tell me what I am doing wrong?

rob smith
Volunteer tester
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Joined: 7 Mar 03
Posts: 8138
Credit: 52,712,198
RAC: 75,122
United Kingdom
Message 1286744 - Posted: 22 Sep 2012, 18:05:20 UTC - in response to Message 1286717.

A couple questions and observations.
Have you just started using a new computer?
- Your account is quite an old one, but there is no computer logged against it

Have you changed your email address?
- Logging a new email address and then creating a new account will cause the sort of problem you have described.

There has been a server glitch and your account details have "gone for a walk".

Probably a few more causes lurking around out there, but these are the ones that I thought of first.

(I think you have to have a functioning computer, and be generating credits on that computer, before you can create a profile - try getting your computer to connect to S@H, run a few tasks before you re-try creating a profile)


____________
Bob Smith
Member of Seti PIPPS (Pluto is a Planet Protest Society)
Somewhere in the (un)known Universe?

MrT
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Joined: 3 Apr 99
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United States
Message 1286765 - Posted: 22 Sep 2012, 19:22:29 UTC - in response to Message 1286744.

computer is working fine and I have over 6500 credits. I did start a account in 1999. This is a new PC and it shows up under my account.

rob smith
Volunteer tester
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Joined: 7 Mar 03
Posts: 8138
Credit: 52,712,198
RAC: 75,122
United Kingdom
Message 1286789 - Posted: 22 Sep 2012, 20:17:38 UTC

Your computer DOES NOT show up on the SETI at home list linkked from the user name you are currently using, indeed NO computers are listed on SETI at Home against your current user name.
You may have had an account under another, but the two accounts are not linked.
____________
Bob Smith
Member of Seti PIPPS (Pluto is a Planet Protest Society)
Somewhere in the (un)known Universe?

Profile Gundolf Jahn
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Joined: 19 Sep 00
Posts: 3184
Credit: 356,858
RAC: 17
Germany
Message 1286794 - Posted: 22 Sep 2012, 20:33:11 UTC - in response to Message 1286765.
Last modified: 22 Sep 2012, 20:36:50 UTC

computer is working fine and I have over 6500 credits.

Yes, with an account that you have accidentally created when adding your new computer:
Name Team Average credit Total credit Country Joined MrT (ID 9774426)Grand Valley State University 351.73 6,745 United States 11 Sep 2012, 01:27:11 UTC

I did start a[n] account in 1999.

Yes, but you have no computers attached to that account:
Name Team Average credit Total credit Country Joined MrT (ID 3309708)Grand Valley State University 000.00 0,000 United States 03 Apr 1999, 23:39:36 UTC

This is a new PC and it shows up under my account.

That should read: This is a new PC and it shows up under one of my accounts.

If you want to continue to use your old account (ID 3309708), you'll have to abandon your 6,745 credits and start over by removing your computer from the new account (ID 9774426) and adding it to the old account.

You probably have used another email address when adding your new computer. Since that address is the unique key, you've created a new account with the same name (MrT).

Gruß,
Gundolf

Profile BilBg
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Joined: 27 May 07
Posts: 2570
Credit: 5,874,678
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Bulgaria
Message 1287346 - Posted: 24 Sep 2012, 8:46:37 UTC - in response to Message 1286765.
Last modified: 24 Sep 2012, 9:01:55 UTC


Since your old account appears to be never used for BOINC (= is SETI@home Classic account) you may be able to merge the two accounts.
!!! To be able to do this Do NOT add/attach any computers to your old account !
(because BOINC accounts can't be merged!)

* Log-out your old account (look top-right here) and Log-in your new account using your new email.

* Read and understand:
http://www.setiathome.ssl.berkeley.edu/forum_thread.php?id=65331
http://setiathome.berkeley.edu/forum_thread.php?id=64442

* Follow the link ("Claim your SETI@home Classic workunits") in my posts (also available from HOME page)
and paste your old email. (the old email is written if you look in your old 'Joined: 3 Apr 99' account)


____________



- ALF - "Find out what you don't do well ..... then don't do it!" :)

Questions and Answers : Getting started : Can't create profile???

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