BOINC MANAGER WONT CONNECT


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Questions and Answers : Windows : BOINC MANAGER WONT CONNECT

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Anthony Henderson
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Message 1255989 - Posted: 5 Jul 2012, 18:11:19 UTC
Last modified: 5 Jul 2012, 18:47:05 UTC

This is a continuing problem now. The software downloads work after install and processes it but then wont upload. Keep saying user deferred. When I exit and relaunch I get 'Communicating with BOINC client. Please wait...' but it stays like this for hours. I've removed it and reinstalled a few times and each time it downloads work but then wont upload. Its only a recent issue. Been working fine before about 4 months ago. Could do with a step by step of what to check. No other programme on my machine has issues connecting so it seems to be specific to BOINC.

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Message 1256020 - Posted: 5 Jul 2012, 19:28:42 UTC - in response to Message 1255989.

The deferred uploads is normal. They will upload automatically after at the most 24 hours. You shouldn't need to exit and re-launch BOINC.


As for the "Communicating with BOINC client. Please wait..." message, that happens when the BOINC GUI (BOINC Manager) cannot communicate with the BOINC Core Client (BOINC.EXE) via TCP/IP port 31416. If your firewall is blocking this local traffic, BOINC will have difficulties in allowing the two pieces to communicate. Try checking your firewall configuration and make sure that nothing is blocking port 31416 for BOINCMGR.EXE.

Anthony Henderson
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Message 1256021 - Posted: 5 Jul 2012, 19:30:34 UTC

The deferred uploads is constant though. Usually defers for 24 hours and next day defers again. I'll check firewall but its the one I've always had.

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Message 1256022 - Posted: 5 Jul 2012, 19:32:34 UTC - in response to Message 1256021.

That may indicate busy servers if the uploads continually defer, so no amount of closing the app and re-launching it will fix it.

Anthony Henderson
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Message 1256025 - Posted: 5 Jul 2012, 19:45:22 UTC - in response to Message 1256022.

Busy servers for months on end though? Checked firewall and made no difference. Even disabled firewall and still get 'Communicating with BOINC client. Please wait...'. Anything else I can check?

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Message 1256032 - Posted: 5 Jul 2012, 20:10:43 UTC - in response to Message 1256025.
Last modified: 5 Jul 2012, 20:10:54 UTC

this may seem like a wildcard but could you print the first 30 lines of your messages/events (CTRL+SHIFT+E)
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Anthony Henderson
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Message 1256038 - Posted: 5 Jul 2012, 20:20:24 UTC - in response to Message 1256032.
Last modified: 5 Jul 2012, 20:23:29 UTC

Where do I press CTRL + Shift + E? I cant actually get any functionality out of BOINC manager. Every time I start I get the communication message and cant do anything. If I cancel that it closes down.

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Message 1256044 - Posted: 5 Jul 2012, 20:29:49 UTC - in response to Message 1256025.

Busy servers for months on end though?


There has been various issues with the reliability of the servers of the past couple years. Hopefully this will be a thing of the past with the 4 newly built and donated servers, but they're still tweaking things to make them work right. It is entirely possible that a slower computer that doesn't contact the servers as frequently would run into the downtime more often than the uptime. However...

Checked firewall and made no difference. Even disabled firewall and still get 'Communicating with BOINC client. Please wait...'. Anything else I can check?


I can only think of two suggestions at this point:

1) Check for a driver update to your network card. I see you're using a mobile Intel Pentium Dual Core CPU, which means you're likely using a laptop. I would check for a driver update to both the LAN and the WLAN (Wireless LAN) cards.

2) Change the driver binding order. Click on the Start button, go to the Control Panel, then click on Network and Sharing Center (I'm going from memory on this one, it might be called something different on Windows Vista, but on Windows 7 it is the Network and Sharing Center). Once the Network and Sharing Center is open (or whatever it's equivalent is in Vista), click on "Change Adapter Settings". You should now be looking at your Network Connections. Press the ALT key on your keyboard to bring up a hidden drop-down menu, click on "Advanced" then go to "Advanced Settings" (you will have to allow this action through UAC if it isn't disabled).

An "Advanced Settings" window should be open. Move this window aside so you can also see your Network Connections window behind it. Locate the name of your wireless connection, for example "Local Area Connection 2" might have the universal "wireless bars" next to it. Then locate the corresponding connection to the top of the list in the Adapters and Bindings tab in the Connections window. E.g. If your wireless is your Local Area Connection 2 adapter, select Local Area Connection 2 in the connections list and press the "up" arrow on the right until it is at the top. Click OK and close out of all other windows and test your connection again.

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Message 1256050 - Posted: 5 Jul 2012, 20:43:19 UTC - in response to Message 1256044.

Tried the driver binding order but that made no diff. Could try updates but BOINC is the only thing on the system having issues.

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Message 1256059 - Posted: 5 Jul 2012, 20:58:51 UTC - in response to Message 1256050.

05/07/2012 21:57:07 | | No config file found - using defaults
05/07/2012 21:57:08 | | Starting BOINC client version 7.0.28 for windows_intelx86
05/07/2012 21:57:08 | | log flags: file_xfer, sched_ops, task
05/07/2012 21:57:08 | | Libraries: libcurl/7.25.0 OpenSSL/1.0.1 zlib/1.2.6
05/07/2012 21:57:08 | | Data directory: C:\ProgramData\BOINC
05/07/2012 21:57:08 | | Running under account Anthony D. Henderson
05/07/2012 21:57:08 | | Processor: 2 GenuineIntel Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz [Family 6 Model 15 Stepping 13]
05/07/2012 21:57:08 | | Processor: 1.00 MB cache
05/07/2012 21:57:08 | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 cx16 nx lm tm2 pbe
05/07/2012 21:57:08 | | OS: Microsoft Windows Vista: Home Premium x86 Edition, Service Pack 2, (06.00.6002.00)
05/07/2012 21:57:08 | | Memory: 1.87 GB physical, 7.41 GB virtual
05/07/2012 21:57:08 | | Disk: 116.29 GB total, 26.91 GB free
05/07/2012 21:57:08 | | Local time is UTC +1 hours
05/07/2012 21:57:08 | | No usable GPUs found
05/07/2012 21:57:08 | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID 6377057; resource share 100
05/07/2012 21:57:08 | SETI@home | General prefs: from SETI@home (last modified 03-Apr-2012 21:38:47)
05/07/2012 21:57:08 | SETI@home | Host location: none
05/07/2012 21:57:08 | SETI@home | General prefs: using your defaults
05/07/2012 21:57:08 | | Reading preferences override file
05/07/2012 21:57:08 | | Preferences:
05/07/2012 21:57:08 | | max memory usage when active: 957.62MB
05/07/2012 21:57:08 | | max memory usage when idle: 1723.72MB
05/07/2012 21:57:08 | | max disk usage: 10.00GB
05/07/2012 21:57:08 | | don't compute while active
05/07/2012 21:57:08 | | don't use GPU while active
05/07/2012 21:57:08 | | suspend work if non-BOINC CPU load exceeds 25 %
05/07/2012 21:57:08 | | (to change preferences, visit the web site of an attached project, or select Preferences in the Manager)
05/07/2012 21:57:08 | | Not using a proxy
05/07/2012 21:57:08 | SETI@home | Sending scheduler request: Requested by user.
05/07/2012 21:57:08 | SETI@home | Reporting 2 completed tasks, not requesting new tasks
05/07/2012 21:57:10 | SETI@home | Scheduler request completed

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Message 1256103 - Posted: 5 Jul 2012, 22:58:04 UTC - in response to Message 1256059.

if you want Seti to run while you're using the computer change the

suspend work if non-BOINC CPU load exceeds
to 0

You also appear to have uploaded work. So whatever was the problem was is now clear.
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Message 1256105 - Posted: 5 Jul 2012, 23:05:30 UTC - in response to Message 1256059.

Those messages look normal as far as I can tell, so I don't think there's a problem with BOINC.

But if you want to be sure, you can try completely removing BOINC by using the automated uninstaller, then deleting the entire C:\Programdata\BOINC folder (which is C:\ProgramData is hidden by default), then you can try a re-install to see how that goes.

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Message 1256147 - Posted: 6 Jul 2012, 0:26:51 UTC - in response to Message 1256059.

05/07/2012 21:57:08 | | don't compute while active
05/07/2012 21:57:08 | | suspend work if non-BOINC CPU load exceeds 25 %
05/07/2012 21:57:08 | SETI@home | Sending scheduler request: Requested by user.
05/07/2012 21:57:08 | SETI@home | Reporting 2 completed tasks, not requesting new tasks
05/07/2012 21:57:10 | SETI@home | Scheduler request completed

OK, you have sent two tasks with this connection.

I noticed that you have don't compute while active set. For most computers doing most jobs, this setting is not needed.

I also noticed that you have the default for the % of CPU usage allowed by non-BOINC processes. This is way to low for most situations. I have mine set to disable this. Many have found numbers in excess of 80% to be OK.

NOTE:

BOINC uploads tasks at the first of:

1) 24 hours after completion
2) 24 hours before report deadline
3) Connect every X before report deadline.
4) Immediately on completion of upload if this occurs after 1 through 3.
5) On any work fetch.
6) On a trickle up message (CPDN)
7) On a trickle down message (?)
8) On a server set timer connection.
9) On an Account Manager requested connection
10) When the user pushes the "update" button.

I believe that there is an 11th one, but I am not remembering it right now.

Every connection successful or not will generate a backoff. This is to avoid hammering the servers too badly. Normally it is not an issue, but when things go wrong, the clients can DDOS the servers without the backoff mechanism.
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Message 1256237 - Posted: 6 Jul 2012, 5:38:14 UTC - in response to Message 1256147.

I believe that there is an 11th one, but I am not remembering it right now.

11) On setting of "No New Tasks"

Gruß,
Gundolf

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Message 1256436 - Posted: 6 Jul 2012, 15:13:27 UTC - in response to Message 1256147.

BOINC uploads tasks at the first of: ...

I think that list is for reporting, not for uploads.
BOINC try to upload immediately after task finishes.

@Anthony Henderson:
These 2 contradict:
"The software downloads work after install and processes it but then wont upload"

"05/07/2012 21:57:08 | SETI@home | Reporting 2 completed tasks, not requesting new tasks"

If you have something to Report then you successfully did the upload of results.


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Message 1257695 - Posted: 8 Jul 2012, 21:25:23 UTC
Last modified: 8 Jul 2012, 21:31:01 UTC

To get the messsages asked for earlier I had to remove and reinstall BOINC manager. After the reinstall it seems to upload and then download but now I have same issue again where the newly downloaded work wont upload. If I close and reopen I get the communicating message. So to confirm:

1) I download and install
2) Work downloads and processes
3) Work wont upload
4) I exit, restart and get the communicating message which is constant 24/7 until...
5) I remove and reinstall (all I can do) and this seems to upload and download more work

I cant seem to escape the cycle.

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Message 1257841 - Posted: 9 Jul 2012, 2:56:12 UTC - in response to Message 1257695.

3) Work wont upload

For how long?
What happens if you select rows (in Transfers tab) and click [Retry Now]?
What are the messages (in Event Log) in this case?


4) I exit (BOINC?), restart (BOINC?) and get the communicating message which is constant 24/7 until...

Do you see (in Windows Task Manager, Process Explorer, ...) the 2 processes running in this case?:
boinc.exe
boincmgr.exe


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Questions and Answers : Windows : BOINC MANAGER WONT CONNECT

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