Error while downloading

Questions and Answers : Getting started : Error while downloading

Author	Message
Team kizb Send message Joined: 8 Mar 01 Posts: 219 Credit: 3,709,162 RAC: 0	Message 1165543 - Posted: 26 Oct 2011, 17:05:38 UTC
	I keep getting "Error while downloading" and haven't been able to download any work yet. I thought it was a setting, so I signed up for Enigma@Home and its working just fine. Any ideas why I'm not having any luck with SETI@Home?
	ID: 1165543 ·

Gundolf Jahn Send message Joined: 19 Sep 00 Posts: 3100 Credit: 344,156 RAC: 98	Message 1165559 - Posted: 26 Oct 2011, 17:48:52 UTC - in response to Message 1165543.
	What is the error? Copy&paste a few lines around the error message from your BOINC event log here. Gruß, Gundolf ____________ Computer sind nicht alles im Leben. (Kleiner Scherz) SETI@home classic workunits 3,758 SETI@home classic CPU time 66,520 hours
	ID: 1165559 ·

Team kizb Send message Joined: 8 Mar 01 Posts: 219 Credit: 3,709,162 RAC: 0	Message 1165778 - Posted: 27 Oct 2011, 15:33:16 UTC - in response to Message 1165559.
	10/27/2011 5:26:46 PM \| SETI@home \| Sending scheduler request: To fetch work. 10/27/2011 5:26:46 PM \| SETI@home \| Requesting new tasks for CPU 10/27/2011 5:26:56 PM \| SETI@home \| Scheduler request completed: got 0 new tasks 10/27/2011 5:26:56 PM \| SETI@home \| No tasks sent 10/27/2011 5:26:56 PM \| SETI@home \| No tasks are available for SETI@home Enhanced 10/27/2011 5:26:56 PM \| SETI@home \| No tasks are available for Astropulse v5 10/27/2011 5:26:56 PM \| SETI@home \| No tasks are available for Astropulse v505 10/27/2011 5:26:56 PM \| SETI@home \| This computer has finished a daily quota of 1 tasks 10/27/2011 5:31:49 PM \| \| Suspending computation - CPU is busy 10/27/2011 5:31:59 PM \| \| Resuming computation 10/27/2011 5:32:01 PM \| SETI@home \| Sending scheduler request: To fetch work. 10/27/2011 5:32:01 PM \| SETI@home \| Requesting new tasks for NVIDIA GPU 10/27/2011 5:32:12 PM \| SETI@home \| Scheduler request completed: got 0 new tasks 10/27/2011 5:32:12 PM \| SETI@home \| Project has no tasks available
	ID: 1165778 ·

skildude Send message Joined: 4 Oct 00 Posts: 8970 Credit: 37,740,480 RAC: 42,710	Message 1165787 - Posted: 27 Oct 2011, 16:17:28 UTC - in response to Message 1165778.
	you have this error on your pc ERR_WRONG_SIZE -200 Your files have the wrong file size I assume this means that you are having some sort of connectivity problem ____________ Proud member of TSWB. End terrorism by building a school
	ID: 1165787 ·

Volunteer tester Send message Joined: 9 Apr 02 Posts: 12012 Credit: 19,579,893 RAC: 46,003	Message 1165788 - Posted: 27 Oct 2011, 16:18:04 UTC - in response to Message 1165778.
	I don't see any "Error while download" issues, but I do see: 10/27/2011 5:26:56 PM \| SETI@home \| This computer has finished a daily quota of 1 tasks Which means your computer has been returning results with errors. When I check your account, I see that you have 436 erred workunits at this time. You will need to fix whatever it is that is causing your system to return bad workunits before the daily quota of 1 is increased. For every good result returned, your quota doubles.
	ID: 1165788 ·

BilBg Send message Joined: 27 May 07 Posts: 2088 Credit: 3,269,208 RAC: 8,707	Message 1165797 - Posted: 27 Oct 2011, 17:03:57 UTC - in response to Message 1165778. Last modified: 27 Oct 2011, 17:17:17 UTC
	Since the errors are "Error while downloading" you can try to temporarily switch OFF your Firewall and your Antivirus and then [Reset project] to see will this help. (if it helps we can think of enabling some exceptions) Your other (Vista) computer appears to get tasks OK so you have to think what is different: - another Internet connection? - another Firewall? - another Antivirus? You say: "I signed up for Enigma@Home and its working just fine" Can you give us a link to your Enigma@Home tasks? Edit: Sorry: 5 minutes after this my post your Vista computer showed also "Error while downloading" ____________ - ALF - "Find out what you don't do well ..... then don't do it!" :)
	ID: 1165797 ·

Team kizb Send message Joined: 8 Mar 01 Posts: 219 Credit: 3,709,162 RAC: 0	Message 1165798 - Posted: 27 Oct 2011, 17:04:57 UTC - in response to Message 1165788.
	If you look at http://setiathome.berkeley.edu/results.php?hostid=6207908&offset=0&show_names=0&state=0&appid= you'll see the "Error while downloading" I looked at my tasks and none of them have any run times. So far I'm showing zero valid. So I'm guessing for some reason the work units are not downloading correctly. That's what I'm not sure how to correct. ____________ My Computers: █ Blue Offline █ Green Offline █ Red Offline
	ID: 1165798 ·

Team kizb Send message Joined: 8 Mar 01 Posts: 219 Credit: 3,709,162 RAC: 0	Message 1165800 - Posted: 27 Oct 2011, 17:11:41 UTC - in response to Message 1165797.
	My other computer running Vista is doing the same thing, shows 31 Errors. ____________ My Computers: █ Blue Offline █ Green Offline █ Red Offline
	ID: 1165800 ·

BilBg Send message Joined: 27 May 07 Posts: 2088 Credit: 3,269,208 RAC: 8,707	Message 1165802 - Posted: 27 Oct 2011, 17:19:07 UTC - in response to Message 1165800. Last modified: 27 Oct 2011, 17:23:08 UTC
	5 minutes after my post your Vista computer showed also "Error while downloading" If you have Router try restarting it. Do you use the same Firewall and Antivirus on both computers? ____________ - ALF - "Find out what you don't do well ..... then don't do it!" :)
	ID: 1165802 ·

Volunteer tester Send message Joined: 9 Apr 02 Posts: 12012 Credit: 19,579,893 RAC: 46,003	Message 1165807 - Posted: 27 Oct 2011, 17:35:55 UTC - in response to Message 1165798.
	Ooops, my bad. BilBg is right, I'd start with rebooting your router then check to make sure your anti-virus isn't blocking the downloads.
	ID: 1165807 ·

Team kizb Send message Joined: 8 Mar 01 Posts: 219 Credit: 3,709,162 RAC: 0	Message 1165808 - Posted: 27 Oct 2011, 17:37:07 UTC - in response to Message 1165802. Last modified: 27 Oct 2011, 17:44:16 UTC
	Re-booted router. Yes, I use the same Firewall/Antivirus on both. I've tried disabling both the firewall & antivirus with no change. This is what I got back after doing all of the above then a project reset. 10/27/2011 7:28:02 PM \| SETI@home \| Resetting project 10/27/2011 7:28:04 PM \| SETI@home \| Sending scheduler request: To fetch work. 10/27/2011 7:28:04 PM \| SETI@home \| Requesting new tasks for NVIDIA GPU 10/27/2011 7:28:12 PM \| SETI@home \| Scheduler request completed: got 0 new tasks 10/27/2011 7:28:12 PM \| SETI@home \| Not sending work - last request too recent: 63 sec 10/27/2011 7:28:14 PM \| SETI@home \| Started download of arecibo_181.png 10/27/2011 7:28:14 PM \| SETI@home \| Started download of sah_40.png 10/27/2011 7:28:16 PM \| SETI@home \| Finished download of arecibo_181.png 10/27/2011 7:28:16 PM \| SETI@home \| Finished download of sah_40.png 10/27/2011 7:28:16 PM \| SETI@home \| Started download of sah_banner_290.png 10/27/2011 7:28:16 PM \| SETI@home \| Started download of sah_ss_290.png 10/27/2011 7:28:17 PM \| SETI@home \| Finished download of sah_banner_290.png 10/27/2011 7:28:17 PM \| SETI@home \| Finished download of sah_ss_290.png 10/27/2011 7:33:17 PM \| SETI@home \| Sending scheduler request: To fetch work. 10/27/2011 7:33:17 PM \| SETI@home \| Requesting new tasks for CPU 10/27/2011 7:33:35 PM \| SETI@home \| Scheduler request completed: got 0 new tasks 10/27/2011 7:33:35 PM \| SETI@home \| No tasks sent 10/27/2011 7:33:35 PM \| SETI@home \| No tasks are available for SETI@home Enhanced 10/27/2011 7:33:35 PM \| SETI@home \| No tasks are available for Astropulse v5 10/27/2011 7:33:35 PM \| SETI@home \| No tasks are available for Astropulse v505 10/27/2011 7:33:35 PM \| SETI@home \| This computer has finished a daily quota of 1 tasks Then it goes to a Communication deferred status for about 5min and tries again with the same results. I'm also running Enigma@Home which has had no issues downloading or uploading work units on either computer. ____________ My Computers: █ Blue Offline █ Green Offline █ Red Offline
	ID: 1165808 ·

BilBg Send message Joined: 27 May 07 Posts: 2088 Credit: 3,269,208 RAC: 8,707	Message 1165815 - Posted: 27 Oct 2011, 17:54:56 UTC - in response to Message 1165808.
	Re-booted router. Yes, I use the same Firewall/Antivirus on both. I've tried disabling both the firewall & antivirus with no change. This is what I got back after doing all of the above then a project reset. 10/27/2011 7:28:02 PM \| SETI@home \| Resetting project 10/27/2011 7:28:04 PM \| SETI@home \| Sending scheduler request: To fetch work. 10/27/2011 7:28:04 PM \| SETI@home \| Requesting new tasks for NVIDIA GPU 10/27/2011 7:28:12 PM \| SETI@home \| Scheduler request completed: got 0 new tasks 10/27/2011 7:28:12 PM \| SETI@home \| Not sending work - last request too recent: 63 sec 10/27/2011 7:28:14 PM \| SETI@home \| Started download of arecibo_181.png 10/27/2011 7:28:14 PM \| SETI@home \| Started download of sah_40.png 10/27/2011 7:28:16 PM \| SETI@home \| Finished download of arecibo_181.png 10/27/2011 7:28:16 PM \| SETI@home \| Finished download of sah_40.png 10/27/2011 7:28:16 PM \| SETI@home \| Started download of sah_banner_290.png 10/27/2011 7:28:16 PM \| SETI@home \| Started download of sah_ss_290.png 10/27/2011 7:28:17 PM \| SETI@home \| Finished download of sah_banner_290.png 10/27/2011 7:28:17 PM \| SETI@home \| Finished download of sah_ss_290.png 10/27/2011 7:33:17 PM \| SETI@home \| Sending scheduler request: To fetch work. 10/27/2011 7:33:17 PM \| SETI@home \| Requesting new tasks for CPU 10/27/2011 7:33:35 PM \| SETI@home \| Scheduler request completed: got 0 new tasks 10/27/2011 7:33:35 PM \| SETI@home \| No tasks sent 10/27/2011 7:33:35 PM \| SETI@home \| No tasks are available for SETI@home Enhanced 10/27/2011 7:33:35 PM \| SETI@home \| No tasks are available for Astropulse v5 10/27/2011 7:33:35 PM \| SETI@home \| No tasks are available for Astropulse v505 10/27/2011 7:33:35 PM \| SETI@home \| This computer has finished a daily quota of 1 tasks Then it goes to a Communication deferred status for about 5min and tries again with the same results. I'm also running Enigma@Home which has had no issues downloading or uploading work units on either computer. Will you tell us which are "the same Firewall/Antivirus" you use? I use Windows Firewall and NOD32 Antivirus. "with the same results" - No, these are not "the same results" - you have "Finished download ..." To overcome "This computer has finished a daily quota of 1 tasks" you have to just wait ~1 day. ____________ - ALF - "Find out what you don't do well ..... then don't do it!" :)
	ID: 1165815 ·

Team kizb Send message Joined: 8 Mar 01 Posts: 219 Credit: 3,709,162 RAC: 0	Message 1165817 - Posted: 27 Oct 2011, 17:59:51 UTC - in response to Message 1165815.
	I'm using Windows Firewall & Avire AntiVir Personal & Threatfire ____________ My Computers: █ Blue Offline █ Green Offline █ Red Offline
	ID: 1165817 ·

BilBg Send message Joined: 27 May 07 Posts: 2088 Credit: 3,269,208 RAC: 8,707	Message 1165823 - Posted: 27 Oct 2011, 18:13:42 UTC - in response to Message 1165817. Last modified: 27 Oct 2011, 18:19:37 UTC
	Are you sure that using both Avira AntiVir and ThreatFire real-time protection are not conflicting with each other? I see Avira is listed as "tested": http://www.threatfire.com/ ... but if tomorrow "Error while downloading" is happening again try to disable only ThreatFire It does "real-time behavioral analysis" and in fact BOINC acts somehow as trojan - it downloads automatically .exe files and runs them. What .exe files do you see (and how big are they in bytes) in: ...\BOINC\projects\setiathome.berkeley.edu\ ____________ - ALF - "Find out what you don't do well ..... then don't do it!" :)
	ID: 1165823 ·

Team kizb Send message Joined: 8 Mar 01 Posts: 219 Credit: 3,709,162 RAC: 0	Message 1165826 - Posted: 27 Oct 2011, 18:19:15 UTC - in response to Message 1165823.
	I'll try that and report back tomorrow, thanks. ____________ My Computers: █ Blue Offline █ Green Offline █ Red Offline
	ID: 1165826 ·

BilBg Send message Joined: 27 May 07 Posts: 2088 Credit: 3,269,208 RAC: 8,707	Message 1165827 - Posted: 27 Oct 2011, 18:22:06 UTC - in response to Message 1165826.
	Can you check now the ThreatFire logs for any blocked today "threats" (files/URLs)? ____________ - ALF - "Find out what you don't do well ..... then don't do it!" :)
	ID: 1165827 ·

skildude Send message Joined: 4 Oct 00 Posts: 8970 Credit: 37,740,480 RAC: 42,710	Message 1165862 - Posted: 27 Oct 2011, 21:13:41 UTC - in response to Message 1165827.
	ok while looking at any given WU you'll see this report Stderr output <core_client_version>6.12.34</core_client_version> <![CDATA[ <message> app_version download error: couldn't get input files: <file_xfer_error> <file_name>seti_608.jpg</file_name> <error_code>-200</error_code> </file_xfer_error> </message> ]]> Since you can't get any work to download and run properly the best thing to do would be to detach and reattach to the project. That way you'll get the proper files downloaded and with any luck a WU that can process ____________ Proud member of TSWB. End terrorism by building a school
	ID: 1165862 ·

Gundolf Jahn Send message Joined: 19 Sep 00 Posts: 3100 Credit: 344,156 RAC: 98	Message 1165872 - Posted: 27 Oct 2011, 22:02:31 UTC - in response to Message 1165862.
	the best thing to do would be to detach and reattach to the project. But they did already a reset project. Now to wait for the quota to expire. ;-) Gruß, Gundolf
	ID: 1165872 ·

John McLeod VII Volunteer developer Volunteer tester Send message Joined: 15 Jul 99 Posts: 22343 Credit: 440,001 RAC: 88	Message 1165898 - Posted: 28 Oct 2011, 0:48:54 UTC
	I notice that it is PNG files that are being downloaded. Is it possible that his ISP is compressing image files for him? If so, he should check the box to ignore image file size problems. ____________ BOINC WIKI
	ID: 1165898 ·

BilBg Send message Joined: 27 May 07 Posts: 2088 Credit: 3,269,208 RAC: 8,707	Message 1165905 - Posted: 28 Oct 2011, 1:40:13 UTC - in response to Message 1165898. Last modified: 28 Oct 2011, 2:02:06 UTC
	Since the error is about seti_608.jpg it's possible that his ISP is re-compressing only .jpg files. (I can't understand how some ISPs are doing such stupid things Or are they Internet Scrap Providers? ) The file is this: http://boinc2.ssl.berkeley.edu/sah/download_fanout/seti_608.jpg It is 8.86 KB (9 068 Bytes) and have MD5 checksum: 75af6760157fdf8b2178971cb8f27851 seti_608.jpg The setting can be changed here: http://setiathome.berkeley.edu/prefs.php?subset=global Skip image file verification? yes* (or in BOINC Manager for every computer) ____________ - ALF - "Find out what you don't do well ..... then don't do it!" :)
	ID: 1165905 ·

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Questions and Answers : Getting started : Error while downloading