Cannot access my old e-mail address(Account)


log in

Advanced search

Questions and Answers : Getting started : Cannot access my old e-mail address(Account)

Author Message
Eric
Send message
Joined: 14 Jun 11
Posts: 1
Credit: 580
RAC: 0
United States
Message 1116915 - Posted: 14 Jun 2011, 3:58:41 UTC

Ive been offline from SETI for 2 years but would like to get back into my old account. Problem is I have none of the old computers I was using and I no longer have access to the e-mail I regeistered with. How do access that account? I can still "see" my old profile.

Profile Gundolf Jahn
Send message
Joined: 19 Sep 00
Posts: 3184
Credit: 359,338
RAC: 33
Germany
Message 1116935 - Posted: 14 Jun 2011, 7:21:22 UTC - in response to Message 1116915.

Do you still know the old email address and your password? The email account doesn't need to be functional for you to log into your SETI account. Just change the email address to the actual one after logging in (http://setiathome.berkeley.edu/edit_email_form.php).

Gruß,
Gundolf

Anatoliy Trifonov
Send message
Joined: 24 Jun 11
Posts: 2
Credit: 0
RAC: 0
United States
Message 1121224 - Posted: 24 Jun 2011, 23:54:15 UTC

Hello SETI,

Today I decide to add one more computer to SETI@Home. And I got surprise!! My account disappear. I try several times to logging but not success. I try to recover the password but system show me the message "There is no user with email address XXXXXXX@yahoo.com. Try reentering your email address." So decide to create new account with old user name and password and every thing go good with creation on new account. So I little bit confuse how my old computers working with my disappeared account and the options to create new account with old user name and password? Is possible to recover my old account or to connect my curent credits with my new account?

Best regards
Anatoliy

Profile Gundolf Jahn
Send message
Joined: 19 Sep 00
Posts: 3184
Credit: 359,338
RAC: 33
Germany
Message 1121239 - Posted: 25 Jun 2011, 0:26:00 UTC - in response to Message 1121224.

Did you try the "forgot password" link on the log on screen?

Under paragraph 2), there is listed a log-on method using the "authenticator". That should work for you, since you still have computers attached to the SETI@home project.

Gruß,
Gundolf

Anatoliy Trifonov
Send message
Joined: 24 Jun 11
Posts: 2
Credit: 0
RAC: 0
United States
Message 1121240 - Posted: 25 Jun 2011, 0:29:24 UTC - in response to Message 1121239.

I did not sill looking for this files. I am with Windows 7 64-bit.

Profile Gundolf Jahn
Send message
Joined: 19 Sep 00
Posts: 3184
Credit: 359,338
RAC: 33
Germany
Message 1121409 - Posted: 25 Jun 2011, 7:38:28 UTC - in response to Message 1121240.

The directory where you can find the account_setiathome.berkeley.edu.xml file might be hidden by windows. So, make sure to let the windows explorer show hidden files and directories when looking for it.

Gruß,
Gundolf

Anatoliy Trifonov
Send message
Joined: 8 Jun 04
Posts: 1
Credit: 4,713,353
RAC: 1,269
United States
Message 1121564 - Posted: 25 Jun 2011, 21:38:46 UTC

I found the file and extract the data.

Thank you for help

Anatoliy

____________

Profile Bob DeWoody
Avatar
Send message
Joined: 9 May 10
Posts: 1621
Credit: 575,165
RAC: 347
United States
Message 1132919 - Posted: 28 Jul 2011, 9:40:25 UTC

I have been back with BOINC with a new account since the middle of last year. At that time I was unable to connect to my old account which I started back in 1999. I would sure like to have all those credits merged to my current account. I have a feeling I'm the only Robert DeWoody from central Florida that has been a member that long.
____________
Bob DeWoody

My motto: Never do today what you can put off until tomorrow as it may not be required. This no longer applies in light of current events.

Profile Gundolf Jahn
Send message
Joined: 19 Sep 00
Posts: 3184
Credit: 359,338
RAC: 33
Germany
Message 1132921 - Posted: 28 Jul 2011, 9:53:13 UTC - in response to Message 1132919.

And what exactly are you asking for? ;-)

Did you try the For SETI@home Classic participants link on the SETI@home homepage?

Gruß,
Gundolf
____________
Computer sind nicht alles im Leben. (Kleiner Scherz)

SETI@home classic workunits 3,758
SETI@home classic CPU time 66,520 hours

OzzFan
Volunteer tester
Avatar
Send message
Joined: 9 Apr 02
Posts: 13625
Credit: 31,013,626
RAC: 20,733
United States
Message 1132941 - Posted: 28 Jul 2011, 12:10:42 UTC - in response to Message 1132919.

Bob, I [url]http://setiathome.berkeley.edu/forum_thread.php?id=64300&nowrap=true#1132549]mentioned a solution over in the Cafe[/url].

Profile Bob DeWoody
Avatar
Send message
Joined: 9 May 10
Posts: 1621
Credit: 575,165
RAC: 347
United States
Message 1132959 - Posted: 28 Jul 2011, 13:07:05 UTC

I can't transfer my old account's credits because according to BOINC my old account is still active

I can't get into my old account to de-activate it because I don't have the password

I can't get the password because my old e-mail address is no longer active.
____________
Bob DeWoody

My motto: Never do today what you can put off until tomorrow as it may not be required. This no longer applies in light of current events.

OzzFan
Volunteer tester
Avatar
Send message
Joined: 9 Apr 02
Posts: 13625
Credit: 31,013,626
RAC: 20,733
United States
Message 1132962 - Posted: 28 Jul 2011, 13:24:36 UTC - in response to Message 1132959.
Last modified: 28 Jul 2011, 13:27:05 UTC

I can't transfer my old account's credits because according to BOINC my old account is still active

I can't get into my old account to de-activate it because I don't have the password

I can't get the password because my old e-mail address is no longer active.


None of the old Classic accounts are still "active". If that's the message you receive, then your Classic account was likely already linked to a newer BOINC-SETI account, which would explain why it says it's active (all BOINC-SETI accounts are considered active).


So at this point you would have to try to remember which email address you used to sign up with BOINC-SETI originally, as that one likely has your original Classic account linked to it.

[Edit] Is there any chance you created a different BOINC account under a different handle or pseudonym?

Profile Gundolf Jahn
Send message
Joined: 19 Sep 00
Posts: 3184
Credit: 359,338
RAC: 33
Germany
Message 1133014 - Posted: 28 Jul 2011, 16:05:25 UTC - in response to Message 1132941.

Bob, I mentioned a solution over in the Cafe.

Replaced "]" with "=" ;-) Just in case someone wonders about the linked thread (and wants to wander there).

Gruß,
Gundolf

Profile BilBg
Volunteer tester
Avatar
Send message
Joined: 27 May 07
Posts: 2795
Credit: 6,314,575
RAC: 7,581
Bulgaria
Message 1133055 - Posted: 28 Jul 2011, 17:53:40 UTC - in response to Message 1132959.

I can't get the password because my old e-mail address is no longer active.

What happens when you enter your "old e-mail address (which) is no longer active" in this form?:
http://setiathome.berkeley.edu/sah_classic_link.php

What message do you get?
(copy the message here (without the actual email part))


____________



- ALF - "Find out what you don't do well ..... then don't do it!" :)

Profile Bob DeWoody
Avatar
Send message
Joined: 9 May 10
Posts: 1621
Credit: 575,165
RAC: 347
United States
Message 1133391 - Posted: 29 Jul 2011, 7:40:59 UTC - in response to Message 1133055.

I can't get the password because my old e-mail address is no longer active.

What happens when you enter your "old e-mail address (which) is no longer active" in this form?:
http://setiathome.berkeley.edu/sah_classic_link.php

What message do you get?
(copy the message here (without the actual email part))2) If you forgot your account's email address, or you can't receive email there:
If you have run BOINC under the account, you can still access it. Here's how:
•Go to the BOINC data directory on your computer (on Windows this is usually C:\Documents and Settings\All Users\Application Data\BOINC or C:\Program Files\BOINC.
•Find your account file for this project; it will have a name like account_lhcathome.cern.ch.xml (where the project URL is http://lhcathome.cern.ch).
•Open the file in a text editor like Notepad. You'll see something like
<account>
<master_url>http://lhcathome.cern.ch/</master_url>
<authenticator>8b8496fdd26df7dc0423ecd43c09a56b</authenticator>
<project_name>lhcathome</project_name>
...
</account>
•Select and Copy the string between <authenticator> and </authenticator> (8b8496fdd26df7dc0423ecd43c09a56b in the above example).
•Paste the string into the field below, and click OK.
•You will now be logged in to your account; update the email and password of your account.


I had a Boinc account at my old e-mail address with Brighthouse. When I moved and switched to Comcast I couldn't access my old account so I started a new one with my comcast e-mail. All of my previous e-mail accounts were set up as Modlerbob@.......
____________
Bob DeWoody

My motto: Never do today what you can put off until tomorrow as it may not be required. This no longer applies in light of current events.

OzzFan
Volunteer tester
Avatar
Send message
Joined: 9 Apr 02
Posts: 13625
Credit: 31,013,626
RAC: 20,733
United States
Message 1133434 - Posted: 29 Jul 2011, 12:07:04 UTC - in response to Message 1133391.

I had a Boinc account at my old e-mail address with Brighthouse. When I moved and switched to Comcast I couldn't access my old account so I started a new one with my comcast e-mail. All of my previous e-mail accounts were set up as Modlerbob@.......


Many people make this same mistake. They think that if they switch email addresses, that all accounts tied to that email address won't work.

Most places that use your email address to identify your account only use that for communications. They don't actually validate the email address every time you log in.

What you should have done was log into your old BOINC account with your old email and password, then go into your account and change the email to the new one. Remember that even if your email doesn't work or is cancelled, you can still log into your accounts that are tied to that email so long as you remember the password.

Questions and Answers : Getting started : Cannot access my old e-mail address(Account)

Copyright © 2014 University of California