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Richard
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Message 996277 - Posted: 14 May 2010, 23:03:11 UTC

5/14/2010 5:36:53 AM BOINC can't access Internet - check network connection or proxy configuration.
I keep getting this error message and don't know what to do about it. My work units are piling up and they are not being sent. can someone guide me through the process. I have rebooted but still not uploading completed units. I am connected to the internet via cable and am always on.

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Richard

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Message 996279 - Posted: 14 May 2010, 23:06:08 UTC - in response to Message 996277.


Read:

Uploads failing??
http://setiathome.berkeley.edu/forum_thread.php?id=59985

Panic Mode On Server problems
http://setiathome.berkeley.edu/forum_thread.php?id=59938&nowrap=true#996076


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Message 996281 - Posted: 14 May 2010, 23:12:52 UTC - in response to Message 996277.

5/14/2010 5:36:53 AM BOINC can't access Internet - check network connection or proxy configuration.

Despite Seti having a problem with their upload server, this doesn't account for your BOINC claiming you have no internet connection.

You do have an internet connection, else you couldn't post on the forums, but BOINC just can't find it. That's usually the case when it's blocked. So check that BOINC is being allowed (still) through your firewall (boinc.exe needs access to internet on TCP ports 80 and 443). It happens that OS updates do weird things with the firewall software.
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Message 996292 - Posted: 14 May 2010, 23:37:48 UTC - in response to Message 996277.
Last modified: 14 May 2010, 23:54:22 UTC

.

What happens if you select SETI@home and click the Update button?






Your last download is
10fe07ah.19626.10297.10.10.192_0 - 14 May 2010 6:34:57 UTC

Your Post is - 14 May 2010 23:03:11 UTC

17 hours before your post your BOINC had (and maybe still have) good Internet connection.

I still think it is simply the Uploads problem which all of us have now.

.
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Message 996312 - Posted: 15 May 2010, 0:07:36 UTC - in response to Message 996292.

Bill, please observe and learn. We get messages like this:

14-May-10 20:59:30 | | Project communication failed: attempting access to reference site
14-May-10 20:59:30 | SETI@home | Temporarily failed upload of 10fe07ah.27827.2117.5.10.65_1_0: connect() failed
14-May-10 20:59:31 | | Internet access OK - project servers may be temporarily down.


Richard has:
5/14/2010 5:36:53 AM BOINC can't access Internet - check network connection or proxy configuration.


It has nothing to do with the project being down, one of the servers being down etc. It is caused by something blocking BOINC getting access to the internet.
What causes BOINC to be blocked from getting access to the internet? Firewalls, proxies, no internet.
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Message 996325 - Posted: 15 May 2010, 0:29:32 UTC

Time for some debug output.

COuld you visit http://boinc.ssl.berkeley.edu/wiki/Client_configuration for instructions on how to turn on:

<task>, <file_xfer>, <sched_ops>, <file_xfer_debug>, <http_debug>, <http_xfer_debug>, <network_status_debug>, <proxy_debug>, and <sched_op_debug>

Then try the network connections again and post the messages (and there should be many more messages).

Note that cc_config has to go in the DATA directory. You will see the location of the data directory within the first few messages after a restart of BOINC.
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Message 996326 - Posted: 15 May 2010, 0:33:51 UTC - in response to Message 996312.

ageless you were correct,it was a firewall problem. Yesterday I installed an update for Windows Defender. I went in and de-installed the update and all the completed units were uploaded.

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Message 996330 - Posted: 15 May 2010, 0:42:34 UTC - in response to Message 996326.
Last modified: 15 May 2010, 0:47:47 UTC

You're welcome. :-)

Although, isn't Windows Defender a glorified (sorry ;-)) anti-virus/anti-spyware/anti-other malware program? Unless Microsoft in their infinite wisdom are now saying BOINC is spyware...

Windows Defender webpage wrote:
Windows Defender works without distracting you. It runs in the background and automatically handles spyware based on preferences that you set. You can use your computer with minimal interruption.

You distracted Richard! Bad program! :-)
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Message 996338 - Posted: 15 May 2010, 1:14:18 UTC - in response to Message 996326.
Last modified: 15 May 2010, 1:22:10 UTC

.

Uploaded just because they fixed the problem
http://fragment1.berkeley.edu/newcricket/grapher.cgi?target=%2Frouter-interfaces%2Finr-250%2Fgigabitethernet2_3;view=Octets;ranges=d%3Aw

How many times did you see BOINC can't access Internet (Not just "Temporarily failed upload")

.
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Message 996452 - Posted: 15 May 2010, 13:49:31 UTC - in response to Message 996338.

Ok one problem solved, a security update for Windows Defender was keeping my computer from communicating with BOINC. I like to keep my computer up to date with security updates installed. If I reinstall this update for defender where do I go to make the necessay changes with my computer settings so that defender allows communications with BOINC. I'm running Vista 64 and my security settings are all at default level.

thanks for the help

Richard

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Message 996459 - Posted: 15 May 2010, 14:54:59 UTC - in response to Message 996452.

I still don't see how Defender, which is an anti-spyware program, blocks a program from connecting to the internet. Unless it works together with Windows Firewall.

But you can try to exclude the BOINC program and BOINC Data directories from being scanned by Defender: How to Exclude files and folders in Windows Vista Defender

BOINC Program directory is at default at C:\PROGRAM FILES (x86)\BOINC\ (for 64bit OS)
BOINC Data directory is at default at C:\ProgramData\BOINC\ (this directory will be hidden)

But otherwise add boinc.exe as an exception in your Windows Firewall.
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Message 996476 - Posted: 15 May 2010, 16:03:14 UTC - in response to Message 996459.

From what I could fine out Window firewall comes with Vista when SP2 is installed. It is a part of Windows defender. Appearantly when I installed the security update to Windows defender it effected the firewall part of the program. At least that is what I assume as the problems started right after the update and ended when I deinstalled it.

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Message 996836 - Posted: 18 May 2010, 0:15:22 UTC - in response to Message 996476.

From what I could fine out Window firewall comes with Vista when SP2 is installed. It is a part of Windows defender. Appearantly when I installed the security update to Windows defender it effected the firewall part of the program. At least that is what I assume as the problems started right after the update and ended when I deinstalled it.

The firewall came turned on with Vista Beta 1, and has been defaulted on ever since.

Windows defender is supposed to be a separate program from Windows Firewall. However, you should check your firewall settings.

Windows 7 has a new firewall that may be included in Vista SP2 that does outbound as well as inbound rule checking. I have not looked ad the Vista SP2 firewall, so I really don't know if this is the case or not.
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Questions and Answers : Preferences : correct Internet connections

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