Welcome to the Q&A forum! This is a user to user help forum where you can research your existing issue or create a thread asking for assistance.
If you decide to create your own thread, or post in a thread that has a similar problem as you, then it's usually helpful to copy and paste all messages in your Messages tab so that the volunteers can see what BOINC is or isn't doing.
Also, and most importantly, the volunteers do not communicate via email for a variety of reasons. One of which is the inability of other users to see the resolution of your problem so that it will help them too. Another is the potential for abuse of personal email by anyone on the boards (you never know who's reading!). Lastly, there are programs that crawl the internet looking for email addresses to add to spam lists. If you do not like spam, never leave your email address on any forum!
Thank you for coming, and we hope everyone's problem is solved quickly and easily.