URGENT MESSAGES REQUIRED WHEN PROBLEMS ARISE, PLEASE.

Questions and Answers : Wish list : URGENT MESSAGES REQUIRED WHEN PROBLEMS ARISE, PLEASE.
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Profile Keith

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Message 495429 - Posted: 1 Jan 2007, 10:24:01 UTC
Last modified: 1 Jan 2007, 10:30:20 UTC

It would be very helpful and, not to say the least, friendly, to send out warning messages on line when problems arise, with advice on the best way of handling things for the "crunchers". Technical News might be the obvious choice, but something ought to be done to avoid the feeling by the crunchers that they are being neglected, or taken for granted.

During the problems of the last 3 days, standard advice, such as "Suspend Network Activity" or "Suspend Tasks" (if considered appropriate) could not only be helpful to crunchers, but might alleviate the pressure on the servers. The message boards get flooded with comments of what has happened with very little constuctive advice of what to do. Those comments that are of use get lost in the trivia.

I do feel left without information and somewhat aggrieved because of this, and assume that I'm not alone in this respect. Please keep us "in the picture" and give us some guidance when in difficulties. I would hate the situation to deteriorate as much as it did in the terminal months of Classic SETI.

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Profile mikey
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Message 495544 - Posted: 1 Jan 2007, 15:01:44 UTC

upload/download issues are being discussed here:
http://setiathome.berkeley.edu/forum_thread.php?id=36746

Your request has been discussed many times in the past, the problem is that there are only like 5 or 6 actual paid people working for Seti. ALL the rest are volunteers. The web people are mostly volunteers, the others are the same people that are working on fixing the problem. We have kind of agreed that we would rather have the problems fixed and then they tell us what was wrong, rather than them take time out to tell us there is a problem but they have no idea what it is until they fix it. Telling us first is kind of redundant, we know it is broken because it doesn't work like it did the other day.

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Questions and Answers : Wish list : URGENT MESSAGES REQUIRED WHEN PROBLEMS ARISE, PLEASE.


 
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