How do i Contact a SETI or BOINC manager for this program not just the forum??


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Message boards : Number crunching : How do i Contact a SETI or BOINC manager for this program not just the forum??

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H60IP
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Message 381568 - Posted: 29 Jul 2006, 14:39:22 UTC

I want to find out why my system is acting weird. it is running on a dedicated computer and was working fine until two days ago now it wont talk to the server. it says limit of 3 daily quota?? also it keeps deferring the communications. and all of the last 40 WU come up with Client ERROR, What in the world is gooing on and how can i talk to someone directly about the program and not just put question on the darn forum???? Any help would be appreciated
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Profile Bakareth
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Message 381573 - Posted: 29 Jul 2006, 14:47:51 UTC - in response to Message 381568.

I want to find out why my system is acting weird. it is running on a dedicated computer and was working fine until two days ago now it wont talk to the server. it says limit of 3 daily quota?? also it keeps deferring the communications. and all of the last 40 WU come up with Client ERROR, What in the world is gooing on and how can i talk to someone directly about the program and not just put question on the darn forum???? Any help would be appreciated



There are plenty of people around here who could probably help but they'll need a lot more info: computer, OS, BOINC version, error messages... etc.

By the way if you're using a mac it's probably the shared memory problem - in which case a reboot will fix it temporarily but it will recur periodically if your computer runs 24-7. A more permanent fix requires a change in shared memory allocation.

Robert
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Aurora Borealis
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Message 381579 - Posted: 29 Jul 2006, 14:56:54 UTC - in response to Message 381568.

I want to find out why my system is acting weird. it is running on a dedicated computer and was working fine until two days ago now it wont talk to the server. it says limit of 3 daily quota?? also it keeps deferring the communications. and all of the last 40 WU come up with Client ERROR, What in the world is gooing on and how can i talk to someone directly about the program and not just put question on the darn forum???? Any help would be appreciated

First the dev don't have the personnel nor time to provide personal help to over 150,000 users. The forums are your best source of help.
It would be helpful if you could unhid your computer (not a security risk - see mine by clicking on my name on the left) so we can see what error code is happening. A posting of 10 to 20 line around the errors from your Boinc message tab might give us a hint as well.
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Questions? Answers are in the "Unofficial" BOINC Wiki.

Boinc V7.0.27
Win7 i5 3.33G 4GB, GTX470

OzzFan
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Message 381582 - Posted: 29 Jul 2006, 15:00:22 UTC

This software is engineered by approximately six people. Aside from programming this software, they have many other tasks with which take up all their time.

This isn't like your typical software manufacturer where you have a person-to-person tech support. If those six people tried helping the hundreds of thousands of people on BOINC, they'd have no time to have a life. They simply do not have the time to hand-walk many people through their problems with the software (although they are constantly trying to improve the software to cut down on problems people are having with it).

Knowing this, and knowing people still need help, they created this software so the community could help each other. It's not like you're getting lesser quality help just because it isn't someone from Berkeley.

Just wanted to address that part of your question since Robert addressed the actual problem you're having already.
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H60IP
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Message 381641 - Posted: 29 Jul 2006, 18:08:49 UTC

I think my computers are unhide if i did it right and here is a copy of the messages

7/29/2006 9:15:58 AM|SETI@home|Message from server: No work sent
7/29/2006 9:15:58 AM|SETI@home|Message from server: (reached daily quota of 3 results)
7/29/2006 9:15:58 AM|SETI@home|No work from project
7/29/2006 9:24:54 AM|SETI@home|Sending scheduler request to http://setiboinc.ssl.berkeley.edu/sah_cgi/cgi
7/29/2006 9:24:54 AM|SETI@home|Reason: Requested by user
7/29/2006 9:24:54 AM|SETI@home|Requesting 43200 seconds of new work
7/29/2006 9:24:59 AM|SETI@home|Scheduler request succeeded
7/29/2006 9:24:59 AM|SETI@home|Message from server: Not sending work - last request too recent: 541 sec
7/29/2006 9:35:10 AM|SETI@home|Sending scheduler request to http://setiboinc.ssl.berkeley.edu/sah_cgi/cgi
7/29/2006 9:35:10 AM|SETI@home|Reason: To fetch work
7/29/2006 9:35:10 AM|SETI@home|Requesting 43200 seconds of new work
7/29/2006 9:35:15 AM|SETI@home|Scheduler request succeeded
7/29/2006 9:35:15 AM|SETI@home|Message from server: No work sent
7/29/2006 9:35:15 AM|SETI@home|Message from server: (reached daily quota of 3 results)
7/29/2006 9:35:15 AM|SETI@home|No work from project
7/29/2006 10:23:43 AM||Suspending computation - running CPU benchmarks
7/29/2006 10:23:43 AM||Suspending network activity - running CPU benchmarks
7/29/2006 10:23:45 AM||Running CPU benchmarks
7/29/2006 10:24:29 AM||Resuming network activity
7/29/2006 10:24:30 AM|SETI@home|Sending scheduler request to http://setiboinc.ssl.berkeley.edu/sah_cgi/cgi
7/29/2006 10:24:30 AM|SETI@home|Reason: Requested by user
7/29/2006 10:24:30 AM|SETI@home|Requesting 43200 seconds of new work
7/29/2006 10:24:35 AM|SETI@home|Scheduler request succeeded
7/29/2006 10:24:35 AM|SETI@home|Message from server: No work sent
7/29/2006 10:24:35 AM|SETI@home|Message from server: (reached daily quota of 3 results)
7/29/2006 10:24:44 AM||Benchmark results:
7/29/2006 10:24:44 AM|| Number of CPUs: 1
7/29/2006 10:24:44 AM|| 897 floating point MIPS (Whetstone) per CPU
7/29/2006 10:24:44 AM|| 1524 integer MIPS (Dhrystone) per CPU
7/29/2006 10:24:44 AM||Finished CPU benchmarks
7/29/2006 10:24:45 AM||Resuming computation
7/29/2006 10:24:45 AM||Rescheduling CPU: Resuming computation

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Message 381649 - Posted: 29 Jul 2006, 18:33:54 UTC
Last modified: 29 Jul 2006, 18:36:53 UTC

Your computer is still hidden.

Go to your account
SETI@home preferences
Bottom of page click Edit SETI@home preferences

Third item on page
Should SETI@home show your computers on its web site? yes (radio button)
Bottom of page click Update preferences.

I don't see any problems in your message log other then the daily WU limit. Any messages when WU is completed and uploaded?

H60IP
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Message 381663 - Posted: 29 Jul 2006, 19:11:47 UTC - in response to Message 381649.

Your computer is still hidden.

Go to your account
SETI@home preferences
Bottom of page click Edit SETI@home preferences

Third item on page
Should SETI@home show your computers on its web site? yes (radio button)
Bottom of page click Update preferences.

I don't see any problems in your message log other then the daily WU limit. Any messages when WU is completed and uploaded?




This is what all of my WU have been showing for the last 80 of them
and my BOINC only shows the project with a continous deffered communications timing and no tasks at all.

Result ID
click for details Work unit ID
click for details Sent Time reported
or deadline
explain Server state
explain Outcome
explain Client state
explain CPU time (sec) claimed credit granted credit


Next 20
359989924 86259994 29 Jul 2006 7:37:38 UTC 29 Jul 2006 8:39:11 UTC Over Client error Compute error 0.00 0.00 ---
359989911 86259991 29 Jul 2006 7:37:38 UTC 29 Jul 2006 8:39:11 UTC Over Client error Compute error 0.00 0.00 ---
359989837 86259974 29 Jul 2006 7:37:38 UTC 29 Jul 2006 8:39:11 UTC Over Client error Compute error 0.00 0.00 ---
359643311 86176333 28 Jul 2006 9:27:31 UTC 28 Jul 2006 9:37:43 UTC Over Client error Compute error 0.00 0.00 ---
359640969 86175754 28 Jul 2006 9:17:19 UTC 28 Jul 2006 9:27:31 UTC Over Client error Compute error 0.00 0.00 ---
359638524 86175152 28 Jul 2006 9:07:08 UTC 28 Jul 2006 9:17:19 UTC Over Client error Compute error 0.00 0.00 ---
359636094 86174547 28 Jul 2006 8:56:56 UTC 28 Jul 2006 9:07:08 UTC Over Client error Compute error 0.00 0.00 ---
359633620 86173929 28 Jul 2006 8:46:44 UTC 28 Jul 2006 8:56:56 UTC Over Client error Compute error 0.00 0.00 ---
359631210 86173345 28 Jul 2006 8:36:33 UTC 28 Jul 2006 8:46:44 UTC Over Client error Compute error 0.00 0.00 ---
359628646 86172698 28 Jul 2006 8:26:20 UTC 28 Jul 2006 8:36:33 UTC Over Client error Compute error 0.00 0.00 ---
359316856 86100394 27 Jul 2006 13:48:39 UTC 27 Jul 2006 13:58:50 UTC Over Client error Compute error 0.00 0.00 ---
359313742 86099644 27 Jul 2006 13:38:30 UTC 27 Jul 2006 13:48:39 UTC Over Client error Compute error 0.00 0.00 ---
359284028 86092401 27 Jul 2006 12:07:52 UTC 27 Jul 2006 12:18:04 UTC Over Client error Compute error 0.00 0.00 ---
359280531 86091552 27 Jul 2006 11:57:42 UTC 27 Jul 2006 12:07:52 UTC Over Client error Compute error 0.00 0.00 ---
359277093 86090708 27 Jul 2006 11:47:30 UTC 27 Jul 2006 11:57:42 UTC Over Client error Compute error 0.00 0.00 ---
359273708 86089886 27 Jul 2006 11:37:19 UTC 27 Jul 2006 11:47:30 UTC Over Client error Compute error 0.00 0.00 ---
359270218 86089032 27 Jul 2006 11:27:07 UTC 27 Jul 2006 11:37:19 UTC Over Client error Compute error 0.00 0.00 ---
359222031 86077216 27 Jul 2006 9:17:17 UTC 27 Jul 2006 11:27:07 UTC Over Client error Compute error 0.00 0.00 ---
359221962 86077190 27 Jul 2006 9:17:17 UTC 27 Jul 2006 11:27:07 UTC Over Client error Compute error 0.00 0.00 ---
359217899 86076181 27 Jul 2006 9:07:06 UTC 27 Jul 2006 9:17:17 UTC Over Client error Compute error 0.00 0.00 ---



Next 20

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Profile Geek@Play
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Message 381686 - Posted: 29 Jul 2006, 20:00:29 UTC

Your computers are visible to us now. You have a lot of failed work units that failed with a -108 error. With each failed work unit you are restricted in how many more work units you can download. This is now down to 3 per day from a normal 100. Bad news is you already have your 3 for today.

I suggest that you perform a detatch and re-atatch to the Seti project. It will be approximately 4 more hours (Time 00:00:00 UTC) until your computer will be allowed to download more work.

Each time you return to Seti a completed work unit that validates correctly your limit will be doubled. Such as from 3 per day to 6 per day, 6 per day to 12 per day. Once you have the problem corrected it will not take long to have the limit back to 100 per day.

After the detatch and re-attatch your account may show another new computer but you should be able to merge it with the old one.

Good luck!


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Profile MJKelleher
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Message 381742 - Posted: 29 Jul 2006, 21:25:41 UTC

The "-108" error you're getting is described in the Wiki as:

The file is "open" and in use by another process, or write access to the file cannot be obtained. Error Codes

There's a gap in the send dates of the work showing for your computer. In that gap, did something change about the system you're on? It looks to me like BOINC don't have write-access to all the folders it needs to operate. Geek@Play's tips are good for getting you going quickly, but this problem needs to be resolved or you'll just see a lot more compute errors again.

MJ
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Message boards : Number crunching : How do i Contact a SETI or BOINC manager for this program not just the forum??

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