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Astro
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Message 135856 - Posted: 13 Jul 2005, 1:54:22 UTC
Last modified: 13 Jul 2005, 1:59:07 UTC

Hey all, this LAPTOP is a Compaq Presario 2140US that I'm running has been giving me the BSOD and many other errors that seem to be related to timing. I've seen the following:

BSOD:
unbootable volume,
Atapi errors,
Kernel error, inpage data.........NTSF

Viewer errors:

Perflib (timing error)
Atapi (timing error)
and others that seem to be timing out.

While installing the configuration builder CD's this puter will just shut down. The shutdown only happens either right at the start of CD one, or shortly after the prompt comes up "please insert disk (number)". The longer this puter is OFF the farther I could get on the install. I actually put it in the freezer for 20 minutes and then I finally got it load completely.

I'm "ASSUMING" it's hard drive related and heat exacerbated. I've heard the HD making funny clanking noises, like it's trying to park while in use.

Anyway, I went the the compaq support website and it lists the hard drive as "HP Part #319414-001, cost $397, 40.0 GB ATA-100, EIDE hard drive, 4200 RPM, 3.5" form factor, 12.7mm height.

THE question IS:

is there any reason I couldn't order an ATA100, Form factor 3.5 Hard drive from NewEgg for $100? Is there anything I should be aware of that I don't know?

thanks ahead of time

tony

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Message 135859 - Posted: 13 Jul 2005, 2:02:37 UTC - in response to Message 135856.  

It's probably a 2.5" drive, but generally speaking replacing hard drives is no problem. Pay attention to the 12.7mm thickness, don't get a thicker one.

Hey all, this LAPTOP is a Compaq Presario 2140US that I'm running has been giving me the BSOD and many other errors that seem to be related to timing. I've seen the following:

BSOD:
unbootable volume,
Atapi errors,
Kernel error, inpage data.........NTSF

Viewer errors:

Perflib (timing error)
Atapi (timing error)
and others that seem to be timing out.

While installing the configuration builder CD's this puter will just shut down. The shutdown only happens either right at the start of CD one, or shortly after the prompt comes up "please insert disk (number)". The longer this puter is OFF the farther I could get on the install. I actually put it in the freezer for 20 minutes and then I finally got it load completely.

I'm "ASSUMING" it's hard drive related and heat exacerbated. I've heard the HD making funny clanking noises, like it's trying to park while in use.

Anyway, I went the the compaq support website and it lists the hard drive as "HP Part #319414-001, cost $397, 40.0 GB ATA-100, EIDE hard drive, 4200 RPM, 3.5" form factor, 12.7mm height.

THE question IS:

is there any reason I couldn't order an ATA100, Form factor 3.5 Hard drive from NewEgg for $100? Is there anything I should be aware of that I don't know?

thanks ahead of time

tony


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Astro
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Message 135873 - Posted: 13 Jul 2005, 2:47:16 UTC

UPDATE: I pulled the drive and here is what it says:

Hitachi-Travelstar
Model # 1C25N040ATCS04-0
WWW.HGST.COM
4200 RPM 40GB ATA-IDE
16383Cyl, 16 heads
63Sec/T MLC: H32687 P/N W: 08K2643

It measures:
7.2cm wide (2.5"), 1cm tall, and just under 4" long

I went to the Hitachi website and they don't list ATA-100, they list ATA-6, ATA-5, SATA, Zif, IDE, but I can't find ATA-100. What's the difference? is it because there is some funky electronic pass through connector that fits between the HD and the internal connection?

I have Hitachi Support number and will call tomorrow.

What's your oppinion on my diagnosis of a bad HD? I'd hate to put a $400 HD into this laptop only to have it be wrong. I could just go get a new puter.

tony
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Message 135904 - Posted: 13 Jul 2005, 3:25:49 UTC

Western digital makes a diagnostic tool for its drives. Maybe a Google search will turn up someone who has found something that will work on your drive.
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Message 135912 - Posted: 13 Jul 2005, 3:44:02 UTC - in response to Message 135873.  

UPDATE: I pulled the drive and here is what it says:

Hitachi-Travelstar
Model # 1C25N040ATCS04-0
WWW.HGST.COM
4200 RPM 40GB ATA-IDE
16383Cyl, 16 heads
63Sec/T MLC: H32687 P/N W: 08K2643

It measures:
7.2cm wide (2.5"), 1cm tall, and just under 4" long

I went to the Hitachi website and they don't list ATA-100, they list ATA-6, ATA-5, SATA, Zif, IDE, but I can't find ATA-100. What's the difference? is it because there is some funky electronic pass through connector that fits between the HD and the internal connection?

I have Hitachi Support number and will call tomorrow.

What's your oppinion on my diagnosis of a bad HD? I'd hate to put a $400 HD into this laptop only to have it be wrong. I could just go get a new puter.

tony

Based on your first post, I believe that you have a 90% chance of being right about the HD problem with the other 10% being mostly for a failed HD controller.

Most lap tops have a plastic cover over the actual HD, and the item inside is much more standard than the plastic case. So if you can get the plastic case off without breaking it, you should be able to get a much better price on the replacement.

Of course, if you can afford to get a replacement computer, then that will also probably get you a faster computer as well.


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Message 135913 - Posted: 13 Jul 2005, 3:44:14 UTC - in response to Message 135873.  

UPDATE: I pulled the drive and here is what it says:

Hitachi-Travelstar
Model # 1C25N040ATCS04-0
WWW.HGST.COM
4200 RPM 40GB ATA-IDE
16383Cyl, 16 heads
63Sec/T MLC: H32687 P/N W: 08K2643

It measures:
7.2cm wide (2.5"), 1cm tall, and just under 4" long

I went to the Hitachi website and they don't list ATA-100, they list ATA-6, ATA-5, SATA, Zif, IDE, but I can't find ATA-100. What's the difference? is it because there is some funky electronic pass through connector that fits between the HD and the internal connection?

I have Hitachi Support number and will call tomorrow.

What's your oppinion on my diagnosis of a bad HD? I'd hate to put a $400 HD into this laptop only to have it be wrong. I could just go get a new puter.

tony

Best Buy is selling laptop drives now, you can one of theose as long as you adhere to the height restrictions, I believe they are all within the same range, but I have been wrong once or twice before.
The problems come in when you try to reinstall the software thru the "restore" cd that came with your computer. It probably will NOT work..different drive size, manufacturer etc., if you can live with this have fun with the new drive, if you can't then you need a friendly expert to help you.

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Message 135919 - Posted: 13 Jul 2005, 3:59:08 UTC
Last modified: 13 Jul 2005, 4:01:07 UTC

Thanks guys,

I've thoroughly searched the Hitachi site. the Cross reference says the GN80 series is ATA-5, but the rest of the site (including buy now) calls it an ATA-6, but HP/Compaq calls it ATA-100. What's the difference?

My model number is:
1C25N040ATCS04-0 and I found this one in the GN80 series:
1C25N040ATMR04. I hoped the "CS"/"MR" difference basically noted that my drive came from Compaq as part of some huge purchase program. what do you think?

Anyway, I tried to order one, but they all say "out of stock". I went through the "Authorized" Reseller list (best buy, circuit city, new egg, etc) and I can't find that particular model anywhere. So you can see why I'm asking about the differences in ATA 5,6, and 100, I CAN find many 2.5" drives, do you think I should just try one the fits the size? Should I increase the size? would that increase in size or RPM make a difference?

Hitachi says the drivers are NOT available, since they are embedded in the OS or Bios. will this be a problem?

I found programs to test my drive on the Hitachi website, but they are all DOS bootable and I don't have a floppy drive.

thanks

tony
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Message 135926 - Posted: 13 Jul 2005, 4:41:51 UTC

Tony

Do you have CD writer that can do bootable Cd's, the Maxtor tools which I have used, will boot to DOS from CD.

ATA5, I believe is also UDMA5 which is ATA-100, ATA6 is UDMA 6 which is ATA-133, there is no problem connecting interface/drives they will run at lowest speed, 100MHz.

And sorry I have very little experience with laptops.

Andy

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Message 135949 - Posted: 13 Jul 2005, 6:28:13 UTC

Hi

Tony

I have changed many laptop HD but this is on older machines running win98
I have had no problems switching manufactures, storage capacity (to OS limits) or putting a 9.5mm in my case that originally held a 12.7mm.

I would look on eBay
I would only get a lot more storage capacity if you need it for what you want to do with that unit.

But I do not know what it takes to reload XP

fwiw
Stanley


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Message 135958 - Posted: 13 Jul 2005, 8:26:12 UTC

Tony,
Have you checked the warranty details, (current) Travelstar products have a 3 year warranty.
A 40Gb drive sounds to me like it should be under 3 years.

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Message 135967 - Posted: 13 Jul 2005, 9:33:03 UTC - in response to Message 135856.  

You should first make sure that it is the HDD that causes your problem before you do anything else. Get Hitachis 'Drive Fitness Test' from http://www.hitachigst.com/hdd/support/download.htm, create a bootable CD and let all the comprehensive tests run.
I doubt that it is the hard drive (alone) because you say "I actually put it in the freezer for 20 minutes and then I finally got it load completely.".
If your HDD _is_ defective you could put it in the freezer for 20 years and nothing would change.
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Message 135988 - Posted: 13 Jul 2005, 11:01:00 UTC

The clanking noise does sound like a HD issue but it may not be. My daughter is using a laptop while she's away from home currently and is having a ton of problems with it and it was doing pretty much the same thing yours is doing. Noise from the HD and frequent shutdowns and errors. She and her cousin replaced the HD, power pack and a few other things and it still locks up and then shuts down on her if it's on for more than 45 minutes. We're thinking it's a bad resistor that is overheating or something else bad on the motherboard since most everything else that could be replaced has been replaced on it.



To truly explore, one must keep an open mind...
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Message 135995 - Posted: 13 Jul 2005, 11:20:28 UTC - in response to Message 135967.  
Last modified: 13 Jul 2005, 11:23:19 UTC

I doubt that it is the hard drive (alone) because you say "I actually put it in the freezer for 20 minutes and then I finally got it load completely.".
If your HDD _is_ defective you could put it in the freezer for 20 years and nothing would change.


Sorry to have to disagree here, but, imho the fact that the drive runs for longer when it's cold, clearly proves that it is at fault, that, and the clunking, which is the read/write arm overshooting and bashing against the endstops. The cooling (freezing) of the drive will actually change a lot, i.e. it allows more time for a dodgy or overstressed component to heat up (more run time), and can unseize armatures and spindles until they too warm up again.

As already stated by others, any drive that physically fits the laptop will work, and yes, aim to get one of the same standard, or higher (who wants to downgrade?).
The bioses will usually support a higher capacity drive, but as yours is a compaq, beware of hidden non-dos partitions containing 'F10 diagnostics' (accessed on bootup, by pressing F10 when a small white square is flashing in the upper right corner of the screen), if your current HD has this facility, the restore cds may well restore that as well, but it used to be re-created on a new drive by booting up the machine from a set of floppies containing 'softpaqs' downloaded from the then compaq website.

A replacement drive silenced and more than doubled the capacity of my dell laptop, the previous drive worked OK, but, it was too small and sounded like a jet engine all the time, now it's silent apart from the fan (damn heatwave!) and a subtle muted ticking noise every now and then, bliss.

Good luck Tony

TTFN, Ken

Ken Phillips

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Message 136002 - Posted: 13 Jul 2005, 11:40:21 UTC

Hey Tony :-)

Try checking dirtcheapdrives.com They have hd's for laptops...
No matter where you go, there you are...
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Message 136058 - Posted: 13 Jul 2005, 14:16:51 UTC

Update:

Hitachi Support state's that any of the drives with the same dimensions should work, but I needed to check with Compaq to see if the Bios supported the increased size.

Compaq Online support says my Bios is good up to 80 GB.

I am off to buy a CD so I can install and run the DFT (drive fitness test).

thanks for all you assistance
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Message 136065 - Posted: 13 Jul 2005, 14:32:47 UTC
Last modified: 13 Jul 2005, 14:38:54 UTC

You might try 'SpeedFan' http://www.almico.com/speedfan.php
It will read the S.M.A.R.T. data from the disk and give you some idea what the problem is.

Also take a look at 'SpinRight-6' from grc.com. I've had good luck running it on drives that seemed to cause BSOD's.


Speedfan is freeware, SpinRite is $89.00 US, with a money back policy if you are not satisfied.


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Message 136072 - Posted: 13 Jul 2005, 14:49:16 UTC - in response to Message 135967.  

You should first make sure that it is the HDD that causes your problem before you do anything else. Get Hitachis 'Drive Fitness Test' from http://www.hitachigst.com/hdd/support/download.htm, create a bootable CD and let all the comprehensive tests run.
I doubt that it is the hard drive (alone) because you say "I actually put it in the freezer for 20 minutes and then I finally got it load completely.".
If your HDD _is_ defective you could put it in the freezer for 20 years and nothing would change.


FYI, I can assure you that certain types of drive failure _are_ temporarily alleviated by cooling the drive in a freezer! (In a sealed bag)
I have done this twice and got drives to work long enough to copy data from them.
Others I know have also tried this and suceeded in recovering data.

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Message 136087 - Posted: 13 Jul 2005, 15:46:11 UTC

If you can get the laptop to boot up even for a short while have ago at running the HP online diagnostics and see if they find any issues with the hard disk.

Visit

http://instantsupport.hp.com/euserv/jsp/hpinstantsupport.jsp

and run the Online diagnostic tools.


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Message 136098 - Posted: 13 Jul 2005, 16:09:46 UTC
Last modified: 13 Jul 2005, 16:10:56 UTC

The Drama continues:

I have downloaded DFT and burned the ISO image to CD. Within a minute of running it (at different points) my puter shuts down. I've tried 6 times each shutting down the puter. Compaq Support says that QuickRestore doesn't change the DOS partioned part of my HD and recommends reformatting, Does this make sense? It runs a Linux CD for days, will usually run Windows and Boinc for days, but trying to install the "Quickrestore" CD's or the DFT CD it fails by shutting down.
[edit] Hitachi says the HD Cannot shut down the PC like that, but it can lock up the pc
tony
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Message 136102 - Posted: 13 Jul 2005, 16:40:12 UTC - in response to Message 136098.  

The Drama continues:

I have downloaded DFT and burned the ISO image to CD. Within a minute of running it (at different points) my puter shuts down. I've tried 6 times each shutting down the puter. Compaq Support says that QuickRestore doesn't change the DOS partioned part of my HD and recommends reformatting, Does this make sense? It runs a Linux CD for days, will usually run Windows and Boinc for days, but trying to install the "Quickrestore" CD's or the DFT CD it fails by shutting down.
[edit] Hitachi says the HD Cannot shut down the PC like that, but it can lock up the pc
tony


CMS Peripherals used to make a product called EasyBundle. You insert a PCMCIA card and "clone" the laptop drive to a new "external" drive. Then you remove the old and insert the new. I've done it several times to upgrade HDDs in Toshiba laptops.

That might be an option if your current HDD will run long enough to complete the "clone" process. It requires a floppy drive though.



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