Questions and Answers :
Windows :
Master File Fetch Failed.......etc.....
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Ian Loader Send message Joined: 20 May 99 Posts: 2 Credit: 2,981,467 RAC: 0 |
[BOINC V4.27 (tried earlier version with same effect), PC running XP] I have 'upgraded' my old SETI@HOME account to run on BOINC. I have received the new 'Project URL' and 'Account Key' etc.. but for the last 'month' I've been unable to get the first work unit for use with the BOINC software! All I get is 'Master File Fetch Failed' etc!! (See below for part of message log). I'm connected (via work @ >100MB/sec) 24 hrs/7 days a week, but so far have not been able to get 'any' project working under BOINC! I've performed web searchs on the problems I'm having but the only problem I cann't rule out is the one about a 'Fire Wall' problem.... What would the FireWall be blocking that would result in BOINC not working? Without this info I don't know how to proceed in getting BOINC working. (Could the problem be due to other software packages???....SPYBOT etc?) Any help would be appreciated... [Message log follows] 07/04/2005 10:31:07||Starting BOINC client version 4.27 for windows_intelx86 07/04/2005 10:31:07|SETI@home|Host location: work 07/04/2005 10:31:07|SETI@home|Using your default project prefs 07/04/2005 10:31:07|SETI@home|Host ID is 700514 07/04/2005 10:31:07||General prefs: from SETI@home (last modified 2005-03-21 10:02:07) 07/04/2005 10:31:07||General prefs: using your defaults 07/04/2005 10:31:08|SETI@home|Deferring communication with project for 53 minutes and 25 seconds 07/04/2005 11:24:34||Insufficient work; requesting more 07/04/2005 11:24:34|SETI@home|Requesting 8640.00 seconds of work 07/04/2005 11:24:35|SETI@home|Sending request to scheduler: http://setiboinc.ssl.berkeley.edu/sah_cgi/cgi 07/04/2005 11:24:35|SETI@home|Scheduler RPC to http://setiboinc.ssl.berkeley.edu/sah_cgi/cgi failed 07/04/2005 11:24:35|SETI@home|No schedulers responded 07/04/2005 11:24:35|SETI@home|Deferring communication with project for 2 hours, 11 minutes, and 59 seconds 07/04/2005 11:45:57|http://einstein.phys.uwm.edu/|Using your default project prefs 07/04/2005 11:45:58||Insufficient work; requesting more 07/04/2005 11:45:59|http://einstein.phys.uwm.edu/|Master file fetch failed 07/04/2005 11:45:59|http://einstein.phys.uwm.edu/|Resetting project 07/04/2005 11:45:59|http://einstein.phys.uwm.edu/|Detaching from project 07/04/2005 11:47:28||Insufficient work; requesting more 07/04/2005 11:47:28|SETI@home|Requesting 8640.00 seconds of work 07/04/2005 11:47:28|SETI@home|Sending request to scheduler: http://setiboinc.ssl.berkeley.edu/sah_cgi/cgi 07/04/2005 11:47:29|SETI@home|Scheduler RPC to http://setiboinc.ssl.berkeley.edu/sah_cgi/cgi failed 07/04/2005 11:47:29|SETI@home|No schedulers responded 07/04/2005 11:47:29|SETI@home|Deferring communication with project for 1 minutes and 0 seconds 07/04/2005 11:48:29||Insufficient work; requesting more 07/04/2005 11:48:30|SETI@home|Master file fetch failed 07/04/2005 11:48:30|SETI@home|Deferring communication with project for 1 minutes and 0 seconds 07/04/2005 11:49:30||Insufficient work; requesting more 07/04/2005 11:49:31|SETI@home|Master file fetch failed 07/04/2005 11:49:31|SETI@home|Deferring communication with project for 2 minutes and 17 seconds 07/04/2005 11:51:50||Insufficient work; requesting more 07/04/2005 11:51:51|SETI@home|Master file fetch failed 07/04/2005 11:51:51|SETI@home|Deferring communication with project for 4 minutes and 17 seconds 07/04/2005 11:55:02|SETI@home|Resetting project 07/04/2005 11:56:10||Insufficient work; requesting more 07/04/2005 11:56:11|SETI@home|Master file fetch failed 07/04/2005 11:56:11|SETI@home|Deferring communication with project for 1 minutes and 15 seconds 07/04/2005 11:56:20||Insufficient work; requesting more 07/04/2005 11:56:21|SETI@home|Master file fetch failed 07/04/2005 11:56:21|SETI@home|Deferring communication with project for 40 minutes and 32 seconds 07/04/2005 12:12:35||Running CPU benchmarks 07/04/2005 12:12:35||Suspending computation and network activity - running CPU benchmarks 07/04/2005 12:13:34||Benchmark results: 07/04/2005 12:13:34|| Number of CPUs: 1 07/04/2005 12:13:34|| 877 double precision MIPS (Whetstone) per CPU 07/04/2005 12:13:34|| 1533 integer MIPS (Dhrystone) per CPU 07/04/2005 12:13:34||Finished CPU benchmarks 07/04/2005 12:13:34||Resuming computation and network activity 07/04/2005 12:36:54||Insufficient work; requesting more 07/04/2005 12:36:55|SETI@home|Master file fetch failed 07/04/2005 12:36:55|SETI@home|Deferring communication with project for 1 hours, 13 minutes, and 24 seconds 07/04/2005 13:23:30|http://einstein.phys.uwm.edu/|Using your default project prefs 07/04/2005 13:23:30||Insufficient work; requesting more 07/04/2005 13:23:31|http://einstein.phys.uwm.edu/|Master file fetch failed |
Thierry Van Driessche Send message Joined: 20 Aug 02 Posts: 3083 Credit: 150,096 RAC: 0 |
Dear IanL, We have at the Question and answer area a keyword search. It is just under the upper dark blue bar. A search for "Master File Fetch Failed" brings you this as result. To answer your question: the error is indicating there is a connection problem. This can be due to firewall and/or proxy and/or router misconfiguration. Do you use a Firewall? If yes, you need your Firewall to allow Boinc Manager to access the Internet. If your Firewall is not configured to allow Boinc Manager to access the Internet your PC can't connect to Berkeley, the same for the Einstein project. BTW, you have actually 253 identical PC's on your account. You can merge them by going to one of them and use the merge function. You will need to do this untill you have only 1 of them. Read the News at the homepage Have a look at the Technical News Look if your question is not answered at the Boinc Wiki Best greetings, Thierry |
Ian Loader Send message Joined: 20 May 99 Posts: 2 Credit: 2,981,467 RAC: 0 |
Hi Thierry, Thanks for the prompt reply. The Firewall is run by a different department at work (>1500 employees) so I don't have direct access to it. They don't know much/anything about BOINC, so I need to ask them the right questions (give them the right instructions). In order to get BOINC to work through our FireWall, what do I need to get them to allow? (Process Names etc, Port Nos etc...???) * the Proxy and Routers are configured correctly (I have access to these) > BTW, you have actually 253 identical PC's on your account. You can merge them > by going to one of them and use the merge function. You will need to do this > untill you have only 1 of them. **** What's this (above)???? How do I get to my account to merge them? Thanks again for your help, Ian > Dear IanL, > > We have at the Question and answer area a <a> href="http://setiweb.ssl.berkeley.edu/forum_text_search_form.php">keyword > search[/url]. It is just under the upper dark blue bar. > > A search for "Master File Fetch Failed" brings you <a> href="http://setiweb.ssl.berkeley.edu/forum_text_search_action.php?search_string=Master+File+Fetch+Failed&titles=Search">this[/url] > as result. > > To answer your question: the error is indicating there is a connection > problem. This can be due to firewall and/or proxy and/or router > misconfiguration. > > Do you use a Firewall? If yes, you need your Firewall to allow Boinc Manager > to access the Internet. If your Firewall is not configured to allow Boinc > Manager to access the Internet your PC can't connect to Berkeley, the same for > the Einstein project. > > BTW, you have actually 253 identical PC's on your account. You can merge them > by going to one of them and use the merge function. You will need to do this > untill you have only 1 of them. > > |
Thierry Van Driessche Send message Joined: 20 Aug 02 Posts: 3083 Credit: 150,096 RAC: 0 |
> Hi Thierry, > Thanks for the prompt reply. > > The Firewall is run by a different department at work (>1500 employees) so > I don't have direct access to it. They don't know much/anything about BOINC, > so I need to ask them the right questions (give them the right instructions). > In order to get BOINC to work through our FireWall, what do I need to get > them to allow? (Process Names etc, Port Nos etc...???) > > * the Proxy and Routers are configured correctly (I have access to these) The program boinc.exe needs to have contact with IP address 66.28.250.125 port 80 which is setiboinc.ssl.berkeley.edu > > BTW, you have actually 253 identical PC's on your account. You can merge > them > > by going to one of them and use the merge function. You will need to do > this > > untill you have only 1 of them. > > **** What's this (above)???? How do I get to my account to merge them? You will need to go "Your account" "Computers on this account" "View computers" which will bring you here. There you will see the list of all your hosts. If you select one, at the bottom of that page you will see "Merge this computer". Just click on that link and you will have the choice to merge that host to one of the others and so on. Good luck, Thierry |
tmd_63 Send message Joined: 28 Mar 04 Posts: 29 Credit: 179,843 RAC: 0 |
>The program boinc.exe needs to have contact with IP address 66.28.250.125 >port 80 which is setiboinc.ssl.berkeley.edu I dont know where this address comes from but my firewall says that boinc.exe has outbound traffic to 127.0.0.1 on port 1277. This is a loopback ip not the internet. How can boinc be setup to allow access as I also get this file fetch error. I have a firewall on my pc which I can setup and then a NAT server for the internet. I have tried to set the use http proxy but this does not work. |
Thierry Van Driessche Send message Joined: 20 Aug 02 Posts: 3083 Credit: 150,096 RAC: 0 |
> >The program boinc.exe needs to have contact with IP address 66.28.250.125 > >port 80 which is setiboinc.ssl.berkeley.edu > > I dont know where this address comes from but my firewall says that boinc.exe > has outbound traffic to 127.0.0.1 on port 1277. This is a loopback ip not the > internet. How can boinc be setup to allow access as I also get this file fetch > error. > I have a firewall on my pc which I can setup and then a NAT server for the > internet. > I have tried to set the use http proxy but this does not work. The IP address 127.0.0.1 is your local host. When using Boinc Manager, that program needs to have contact with your local host with IP address 127.0.0.1 Boinc itself needs to have contact with Berkeley with IP address 66.28.250.125 Hope this helps. |
tmd_63 Send message Joined: 28 Mar 04 Posts: 29 Credit: 179,843 RAC: 0 |
>The IP address 127.0.0.1 is your local host. When using Boinc Manager, that >program needs to have contact with your local host with IP address 127.0.0.1 >Boinc itself needs to have contact with Berkeley with IP address 66.28.250.125 >Hope this helps. Unfortunately not. The firewall is configurate to allow BOINC access to the NAT router. but BOINC is not talking to the router (even if I specify the routers local network address with port 80). How do I tell BOINC to communicate with 66.28.250.125 port 80 throught a NAPT or NAT router? |
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